iBet— player complaints: 22 in English

Hello, i've been in contact with the support at iBet.com I have been disputing a refund or a small refund of my funds from previous year of January 2023. Where they did not take into a consideration of my previous playstyle of simple deposits of 20-60 euro with simple play sessions. Now during late January 2023 i had a spree where i kept depositing from the evening to all night long until i went to work. I deposited close to 8-9000 Euro. I deposited several depositions of 500-1000 euro each. The very next day i got an VIP manager from the management of iBet. That gave me a small bonus which i used and kept on depositing. Over the span of two days i had lost 12000 Euro. Which was my whole bank account. And i am contesting their lack of responsible gaming responsibilty. Instead of giving notice to the their own terms and their license terms on what signs responsinble gambling should be checked. They instead handled me a manager and ignored the fact that i had lost that much money. Ive been into contact with them and they are saying because i did not complain to them or show signs of gambling addiction i dont have a right to a refund. I have screenshots of conversations and screenshots of my transactions i can show. They are refering to this: We have reviewed your case in detail and can confirm that we acted in accordance with our obligations, demonstrating proactivity in terms of player protection. In this regard, we offer a variety of tools to our players, which are accessible through simple steps. All our agents are trained to respond immediately if any concerns arise, and we have various controls in place to detect potential gambling issues. In your particular case, due to your activity, in addition to the commercial communications, we specifically requested that you answer some responsible gambling questions, provided you with relevant information, and recommended using our available tools to ensure a safer and controlled gambling experience, which you ultimately utilized. Given the above, a refund does not apply to your case. we specifically requested that you answer some responsible gambling questions I did not answer these questions and they asked me for this 6 days after i had lost all my money. i have email conversations still from this period. I could send you all screenshots and conversations but i dont see any upload button here at site.

On a 28.06.2021 I have decided to open the accout on iBet.com Deposited 1550 Euros and play on the casino games. After that found a point in Terms&Conditions that REGISTRATION for a German players is not avalible. It was also not posibble till 31.06.2021 for German players to Play online at it wasn't legit due to German regulations and also "international" and other casinos can't provide a service here. Went to the live chat and ask : How it was posiblle to tegister account from Germany? Anybody can answer me... Sorry,they said that "Germans can play slots,but not play a sportbooks" Is this serious? Although Germany was on restricted list for a registration in a time when I have opened my account. Was informed from the support that it was mistake and Germany should be allowed. Sorry,but this is not serious If you have a mistake in T&C ... And their wasnt changed since few years... My complaint have reviewed the CasinoGuru but I'm not satisfied with result ,because sure that casino broke their internal rules and first of all let me to register from a banned country Perhaps you can help me? Or what I have to do with case? Best Regards [EDIT]