Magicianbet

I will try to keep this brief. On June 15th I deposited $2997.84 via Bitcoin, completed the bonus wagering requirement on slots and ended up after some large wins with a withdrawable balance of $64,797.84. After being unsuccessful at their automated KYC process I was instructed to send copies of my ID and a selfie via email for review. Although I received no confirmation of such, it appeared the next day my KYC verification was complete because I was able to submit my withdrawal through the cashier for the entire amount. After receiving no payment by the following day and seeing my pending withdrawal cancelled, I was told to wait for an update from the finance department. That email stated that my KYC verification after further review was rejected due to some unspecified "AML (anti-money laundering) compliance flags." As a result, my account was being closed and my winnings voided. I was told that my account would be temporarily reopened so that I could withdraw my deposit if I requested it, but that did not occur either as of one day later. Simply, I’m asking that Magician Bet have to justify its drastic actions or else reverse their decision. They should specify exactly which term I supposedly violated and how. After reading through their AML policy on their website, I can’t see anything I’ve done wrong or that would indicate any “money laundering” activity. Thank you for reading and any assistance you can provide. Disputed amount: 64797.84$ Casino: Magicianbet Casino Case #: 4407

This site claims that all processes at Magicianbet are AI-powered, so the review, KYC verification, and cashout process only take a few minutes, even though they explicitly state it takes less than 30 minutes. However, my withdrawal from two days ago is still pending, even though my account has been KYC verified. My purpose in filing this complaint is to dispute their claims and seek justice for my pending withdrawal. Disputed amount: 1950$ Casino: Magicianbet Casino Case #: 4388