SOL

I am filing this complaint regarding the confiscation of my account balance and winnings by the operator without providing clear evidence of any specific rule violation. I had been actively using the platform for 2 months and participated in a wide range of betting activity, including: 1.Sports betting such as cricket, tennis, and multi bets, 2.As well as casino games including roulette, baccarat, and blackjack. My activity was not limited to a single betting pattern or isolated gameplay style. Throughout my time on the platform, my deposits, wagers, and withdrawals were processed normally, and multiple withdrawals were successfully approved and paid by the operator in the past. Importantly, during periods where I was losing substantial amounts, no concerns, restrictions, or investigations were ever raised against my account. The issue only began after the winnings. Initially, the operator informed me that clause 12.2 had allegedly been breached, implying fraudulent, unlawful, or improper activity. However, when I requested clarification and asked them to identify the exact bet, transaction, or activity that violated their Terms, they refused to provide any specific evidence or details. After I challenged this further, the operator later changed their reasoning and instead claimed that clauses 18.1.5 and 18.1.6 were breached. This inconsistency is highly concerning because the grounds for confiscating my funds changed during the dispute process. It is also concerning that the operator initially relied on a clause related to fraudulent or unlawful activity, but later shifted to broad discretionary clauses after I requested specific evidence and clarification. This creates the impression that the justification for the confiscation changed during the course of the dispute, while no concrete evidence, specific prohibited transaction, or clearly identified rule violation has ever been presented to me. The broad and discretionary nature of the later clauses makes it extremely difficult for a player to properly understand or challenge the allegations being made, especially when no specific betting activity has been identified as prohibited. At no point was I informed of: * any fraudulent transaction, * any multi-accounting, * any bonus abuse, * any money laundering activity, * any manipulation of the platform, * or any specifically prohibited bet. All wagers were placed openly through the normal betting interface and were accepted and settled by the operator in real time. I also received cashback on loss twice, which is a standard feature offered by the casino to players. However, those cashback amounts were ultimately lost during further gameplay and did not result in any improper or guaranteed gain. Furthermore: * the operator knowingly accepted my gameplay over an extended period, * processed previous withdrawals successfully, * and only acted after substantial winnings occurred. I believe confiscating the entire balance without transparent evidence, while refusing to identify a clear and specific rule violation, is unfair and disproportionate. I respectfully request: 1. A detailed explanation of the exact activity allegedly violating the Terms. 2. Identification of the specific bets or transactions in question. 3. Reconsideration of the confiscation and release of my legitimate balance and winnings. I remain fully willing to cooperate and provide any information required to resolve this matter fairly and transparently, I have all the proofs willing to submit to you and have all betting screenshots I'll submit. This is really frustrating and creating lots of stress for my health. I have attached the details of the account which was fully verified initially and also withdrawal amount showing processed, Also attached where at first they said only 12.2 was breached, when asked for evidence and said I'll proceed legally, they later changed to 18.1.5 and 18.1.6. when I questioned them again they are giving justification saying that when they did final review again these were the terms violated. I'm sure they don't have any proper evidence, so I request you to help me out. I couldn't attach all the proofs, i have every proof but I could only attach 1 image, I'll share rest when it's requested. Disputed amount: 120000₹ Casino: Puntit casino Case #: 4302

Здравствуйте. 6.05.2026,в 00.46 в казино Sol сделала вывод выигрыша 15000 рублей. 10000 вывела. Не доплатили 5000 рублей.

30.04.25 я пополнила счёт в sol казино, на сумму 1010 руб. Деньги с карты списали, а игровой счёт так и не пополнился. Написала в службу поддержки так они отвечают " напишите через 30 минут и мы решим вашу проблему" , я им пишу каждые пол часа ( 7 раз я им написала ) , а в итоге деньги на счёт так и не поступили. Помогите пожалуйста)

на казино SOL был отправлен депозит на сумму 1000р,на аккаунте он так и не появился,через время написали что депозит не прошёл,но на карту деньги так и не вернули,скидывал чек и видео, пишут скиньте видео со всеми паролями и входом в тинькофф банк, типа видео не полное, короче парили мозги долго ничего не вернули, полный развод!!!

Добрый день, 24.09.2024 в 13:20 создал заявку на вывод, после неоднократных отказов разбил заявки одна на 12000 вторая на 5000. После жалобы заявку на 12000 одобрили, но на 5000 так и весит, вечером повторяю процедуру и на следующий день отказ и так много раз. Тех поддержка пишет одно и тоже, просто в голове не укладывается одну одобрили вторую отказали и теперь мурыжат, прошу помочь разобраться в данной ситуации