Deposit

Dear Reviewer I have been a loyal depositing member of BingoBilly since April of 2025. I started to win in December of 2025. -> At First, BingoBilly (BB) would send out a check within 5 days of the Withdrawal Request. -> In August of 2025 - I won quite a bit in a Slots Tourney in which I was ahead of the house 8,000 dollars. This is when the issues started. BB has a policy that in order to remain active, you must deposit 30$ EVERY 30 days, OR they VOID your winnings. EVEN IF YOU ARE AHEAD OF THE HOUSE. -> BB buries this policy and does not state anywhere the process of keeping your account active when you are ahead of the house. THIS is what you have to do. 1. Contact the 'LIVE Support and hope someone answers. 2 of 3 times, I get "No one is Available - Please leave your message" I DO, AND NOW,, BB is telling they never got them from KAYAK. 2. THEN, IF you get ahold of someone, they literally have to remove your winnings, you make your deposit and they put the winnings back. (BIZARRE, yes, I know) 3. Luckily, I figured this out in AUGUST and I have been trying to comply with the process ever since. 4. This was fine until my payout Requests starting in SEPTEMBER of 2025 started to be "DELAYED", sometimes up to 3 weeks. GUESS WHAT, this puts me PAST my 30 day active deposit window. 5. This continued and started to get worse, where in NOVEMBER they started having 2 weeks delays again. I literally, cancelled my payout in OCT, NOV & DEC to try to comply, making sure I did my 30$ deposit each month. 6. Finally in JAN, I decided to just wait until I get the check. I requested the Check on 1/26 and received it March 3rd. AS OF THIS DATE, I was still 2000 ahead of the house. I immediately started calling the 1-800#, I contacted the help desk immediately and 'Phil" told me it was an account issue and to keep calling the 1-800#. NO one has picked up on KAYAK for me since the beginning of MARCH. THE 1-800 number picks up, puts me on hold for 10 minutes and then hangs up. I FINALLY got ahold of Phil on Facebook and he again said it was an account issue, I said, "what can I do" and that is when he told me to contact the cashier dept. This is the FIRST time I have been given that help. 7. So, I recieved an email back from the Cashier Dept (Joe) saying that they have VOIDED my winnings, because I did not contact them for assistance. I truly don't know what else I could have done. Therefore, I am respectly asking that BingoBilly honor my winings and just cash out my account once an for all and close the account. Disputed amount: 2222.14$ Casino: Bingo Billy Casino Case #: 4062

I was playing on a match bonus. There is a cash only progressive slot that while you have only bonus money, you are not able to play. I played through the 60X deposit amount and the bonus money was converted to cash. I was then able to play the slot and won the progressive of $276,262.26. The T&C states this: All match deposit bonus offers will carry a playthrough requirement of 60X before a player can make a withdrawal. (This was satisfied. Which is why my balance was converted to cash.) All deposit match bonuses carry a 60X playthrough and have a maximum withdrawable limit of 10X your deposit, subject to your maximum weekly limits, up to and not exceeding $10,000. (I believe that when the 60X playthrough was reached, only 10X the initial deposit should have been converted to cash and the rest of the balance should have been cleared.) Since the balance was not cleared, I had a 6K balance and was able to play the "Cash only" progressive game. Was that my cash or the casinos cash? It could be eithers. When I asked whether the progressive would just go back since it would not be paid out, Juicy Vegas support said that the slot is owned by a third party entity and that the JV rep did not know how that all works. Juicy Vegas offered $3000, I asked for 10K, they countered with 5K (which is less than 2% of the progressive.) I then said after consulting with council, that I believe that 35% would be a fair settlement. That was refused and the $5K offer was taken off the table. I would have agreed to the 5K if someone at JV could tell me what happens to the other 98% of the progressive. No one that I spoke to would answer the question. Disputed amount: 276.262$ Casino: Juicy Vegas Casino Case #: 4144

On April 29, 2026 I made a deposit and did not take a bonus. I won over $2500.00 but withdrew exactly $2500.00. While waiting a received an email from Spin Galaxy that said that there was a chargeback and my account was settled, I honestly didnt no what a chargeback was. I decided to look it up and from what I understand Casino Galaxy is accusing me of- disputing transactions made to them from my bank account. According to Spin Galaxy Casino my bank reversed transactions made to the casino in the amount of $2420.00, I immediately went to discuss this issue with Spin Galaxy in their chat. I told the operator I have never disputed a transaction from their casino or any online casino I have played on. The operator then told me that " sometimes the bank will make dispute the transaction without the account holders permission or knowledge. Then I explained to the operator how is it possible that I apparently owe Spin Galaxy Casino $2420.00, when my over all deposits in this casino are $1400.00? The operator then accused me of having accounts on other casino affiliated with Spin Galaxy Casino. I asked for proof and if these accounts were verified with legal documents that they are my accounts, the operator did not answer my question. I also reminded the operator I have never disputed a transaction made to any casino to my bank. I decided to call my bank and get verification that I never received any money back from Spin Galaxy Casino or any affiliate to Spin Galaxy casino due to a disputed transaction. The bank informed that there was no chargeback from any casinos and the last disput I made was May 2025, my cellphone provider took more then what my bill was, the end result of that was- my cellphone provider kept what ever money was owed for the actual bill and I was given the difference back from them overcharging me. Also my bank confirmed that the would never disputed a transaction on behalf of a client and especially without the clients knowledge, it is the account holders responsibility to dispute there own transactions. I spoke to Spin Gslaxy casinos chat a second and also sent over 1 year of bank statements to prove that I have never received returned funds in the amount of $2420.00 in disputed transactions from my bank. I would really appreciate if the could pay me $2420.00 that they owe me. If you need any more info just let me know I have bank statements, screenshot of conversation with the operators, proof of my total deposits . Camieleigh Banias Disputed amount: 2420C$ Casino: Spin Galaxy Casino Case #: 4231

This casino was absolutely horrible.  Originally I appreciated the graphics and the platform itself but customer service is on automatic it's almost as ther responses are scripted.  I finally won $150 after multiple deposits over 4 months. I went to redeem and I realized my card number was on a card I had to replace.  I asked to update and I was told it was sent to appropriate department for review.  It turned into 3 weeks of me submitting bank statements and card after card. And I was blocked from logging in.All accounts were mine!! End result the denied withdrawal and closed my account   

I played this for over a month after depositing quite a bit of cash. It just kept growing. They wanted a “transaction fee” of 10# of the withdrawal request, then would release my first withdrawal request. However, they bundled my first and second requests together, and wanted 10% as the deposit amount which would have been $190. In any event a day or two later I logged back on, or tried to, but my account was gone. I have screen shots of the amount available for withdrawal. And a copy of the rules, etc. Disputed amount: 3967805.46$ Casino: Coincasinous.com Case #: 4306

I had 25 free spins reward from depositing. I made the playthrough and requested a withdraw o the max alowed, $100. I have recieved a withdraw from these spins before and always chose crypto for paymnt. Which i did this time and was denied because my last deposit was made with a card. Problem is they wont let u withdraw to a bank acct the has under $20 balance on statement. I tried to withdraw by players card but that was denied. Problem is my acct balance shouldnt matter for withdraw. Its been months. Disputed amount: 100$ Casino: Sunrise slots Case #: 4367

After countless email promos I finally deposited with Jackpot Rabbit. I believe the bonus was 13 SC for $2.99 I did fairly well and quickly rose up to over $600. My luck turned and I decided to redeem at $400. As soon as I clicked the redeem button financial transactions for my account were locked. Initially I was told that this was only to complete the KYC process. I submitted my Identity documents and assumed all was good. However instead of paying out Jackpotrabbit.com closed my account and refused to pay me my winnings. The refuse to tell me why, only that they can't tell me why because it effect their security to do so. Disputed amount: 400$ Casino: Jackpot Rabbit Case #: 4323

How do I make a complaint with lamabet casino they had taken 2 payments from my account and my bank had the falcon technology pick up as fraudulent website they use multiple merchants and multiple currency's which is a red flag I will be disputing with the issue with my bank to get reimbursed the casino is a scam and fraud they don't pay out they steal your money 

On May 15, 2026, I deposited 3500 euros into my Velobet account and finally requested a withdrawal of 3800 euros. The withdrawal was approved on May 15, 2026 in the evening, but I have not received any money and they do not reply to my emails or I can no longer write to them.

I am filing a formal complaint against Toshi.bet for a severe, documented breach of their Responsible Gambling (RG) policy and a total failure in player protection safeguards. The core issue involves a systemic practice of "Selective Account Detection"—where the operator successfully identifies linked duplicate profiles to protect their own profits but intentionally ignores those identical flags to absorb deposits from a self-excluded addict. Chronology of Events & Systemic Failure: 1. Initial Addiction Disclosure (Jan 9, 2026): I explicitly disclosed a severe gambling addiction to support agent "Coco" via live chat, begging for account limits or an immediate block. The casino failed to implement any effective deposit or wager controls, allowing $1,700 USD to be deposited and lost on my primary account ('dypper') immediately after this disclosure. 2. Technical Account Linking and "Smoking Gun" (Jan 15, 2026): Due to the casino's failure to block my access, I created a secondary account ('jorgeptpt'). I utilized the exact same IP address, device, browser, and funded the new profile using the exact same Bybit wallet source and direct internal ledger transfers from the primary account. On the very same day (Jan 15th), Toshi.bet's support system instantly identified the link between the two accounts to deny me a first deposit promotional bonus on the grounds of "duplicate accounting." 3. Profit Over Protection (Jan 15 - Jan 25, 2026): While the casino chose to recognize my linked identity to save money on a bonus, they completely ignored this information regarding my self-exclusion. They left my "deposit gate" wide open on the secondary account, allowing me to process 12 internal transfers and cycle an additional $7,276 USD of remaining funds through their wallet infrastructure over a 10-day period. Veredict and Precedents: This case has already been thoroughly investigated by Casino Guru (Complaint ID: 194104) and closed as "Unresolved" due to the casino's lack of cooperation and insufficient responsible gambling safeguards. The operator utilizes an Anjouan jurisdiction which offers zero player protection, allowing their support agents to mock distressed users by telling them to "just stop playing" during an active crisis. Factual Evidence Available: - Complete blockchain transaction logs showing 12 identical source transfers between the internal wallets. - Verifiable Solscan address ledger history showing the funds cycled after the account linkage flag was officially recognized. - Chat transcripts confirming support knew about the account duplication on Jan 15th. Desired Outcome: I am requesting a full refund of the 7,276 USDC deposited on the linked account ('jorgeptpt') during this structural compliance failure. The operator demonstrated it possesses the automated tools to track and link duplicate accounts instantly, choosing to enforce them exclusively for financial protection while deliberately exploiting a vulnerable player. Disputed amount: 7276$ Casino: toshi.bet Case #: 4357

I am on gamstop, they let me use my email address and user name I asked them for a full refund and they emailed me saying I'm not getting a refund, I asked them how much have I deposited and that's what they told me £5412 Disputed amount: 5412£ Casino: Ninewin Case #: 4359

Went to log in and used Google quick log in by mistake and accidentally created a second account with the same email!? Then logged into my original account and it had been banned, the money was deposited at the same time as the log in. I don’t know how it let me create another account under the same email address, support only copy and pasted their TCs and then ignored my questions Disputed amount: 10$ Casino: Acebet Case #: 4378

This casino sent me an email offering a $13 no-deposit bonus. I signed up, played, and started winning... At one point, I stopped, and my balance was $3,000. I tried to make a withdrawal, and they asked for a $50 verification deposit. I made the deposit, and they assured me I would be able to withdraw immediately. Later, they asked for a second deposit of $100 because my balance exceeded $1,000. I made that one too. Then they asked for another deposit of $250 to cover part of the tax due on the winnings. I made that payment as well and requested a withdrawal of my funds. Now they are asking for yet another "security deposit" of $450 to allow the withdrawal. I refused, telling them I realized it was a scam, and demanded a refund of the $400 which they tricked me to deposit to them. They refused and told me that only if I deposit the $450 will I be able to withdraw. When I told them that this all seems like a scam and that I will talk to my lawyer and that I will make the matter public on lcb.org, they threatened me that they would close my account and that they consider me a suspect for money laundering! I replied that I do not understand threats and told them once again to return at least the $400 that they forced me to deposit. They refused again. Disputed amount: 2000$ Casino: Lussurio Casino Case #: 4446

I need a $26 deposit with my credit card. Then I saw I had to zero balance in my casino account. I waited I logged out. Then I got really frustrated cuz it's not crypto it was off my credit card. And I emailed them but haven't heard anything just yet. I'm very very disappointed thank you for your time Disputed amount: 26$ Casino: Bitcoin Sportsbook Case #: 4451

Dear Disputes & Compliance Team, I am writing to lodge a formal complaint against , BJ Baji (Baji99), regarding a serious case of financial fraud, contradictory support claims, and the subsequent wrongful deactivation of my account to suppress my dispute. Full Case Timeline and Facts (June 9, 2026): At 10:13 PM: I initiated a successful cryptocurrency deposit transfer of 1,559 USDT via the Tron (TRC20) network from my personal Binance wallet to the unique destination address provided by the Baji gateway. The transaction was instantly confirmed on the blockchain ledger. At 10:29 PM: After waiting for the funds to reflect, I joined the live support chat and shared the official Binance transaction slips, TxID, and blockchain hashes for verification. At 10:44 PM: Despite providing clear, unedited cryptographic proof of deposit, the transaction request was officially marked as "Rejected" by the Baji system. The Runaround & Misdirection: When I demanded an explanation for the rejection, Baji's support group shifted the blame, explicitly claiming that my transaction hash showed the funds were "deposited into another brand/sister company" jeetbuzz and not Baji. However, even after multiple internal investigations were supposedly launched over the following days, the management continued to give contradictory statements, holding my 1,559 USDT while refusing to credit my gaming profile. Retaliatory Account Deactivation (Today, June 24, 2026): Today, when I firmly pressed their team to resolve this long-standing issue and presented the blockchain data again, Baji management chose to completely ban my profile to forcefully terminate the dispute. My player account (waleed7654) is now completely blocked with a hard error: "account is not active". When accessing support as a guest, agent Liam explicitly admitted on chat that the account was permanently banned simply because I kept demanding my money and providing proofs, stating verbatim: "sir apki id IN-active hu gae hay y kbi b open nae hu sky ge... ku kay ap approved slip bar bar chat mein send kar rahy thy." Baji99 has misappropriated 1,559 USDT of my funds and shut down my account strictly because I provided immutable transaction receipts. I have legend tier player id with millions of pkr transactions. As the regulatory authority, I request you to urgently audit Baji's incoming TRX ledger for June 9, 2026, review the attached chat transcripts proving their systemic evasion, and order the immediate return of my 1,559 USDT. I just request baji99 team again and again of manual audit by higher authorities but cs team just say what merchant told them. I have every proof and also done deposits from same verified binance account in past. I can prove everything that third party merchant is doing clear fraud. Please help me its my third email but still no answer. Account Details: Registered Name: Waleed Ashraf Gaming Player ID: waleed7654 Transaction Date: June 9, 2026 Amount: 1,559 USDT (TRC-20) As written above the your post will be published in forum. If it is secured to provide slips i will share because it contains info like trx.id etc Regards Waleed Ashraf Disputed amount: 1558.12$ Casino: Baji99 Case #: 4428

I started a withdrawal on 4 June 2026. It was in a pending state for about 24hrs then showed as “approved” status. I’ve had this account since 2023, only ever used one card for deposits and withdrawals ever. I’ve made 3 withdrawals since I opened my account, they never took longer than three days. My account is fully verified and I didn’t use any bonus it was a straight deposit . The casino said to allow 1-6 days to process, but after two weeks passed they requested a bank statement showing funds were not received and I sent it immediately. Their chat support takes approx 2 to 4 hrs to reply. I have downloaded ALL the transcripts of chats if required as I check in once a day and just leave the app running in the background. When I requested proof of payment from their side (as they insist the funds were paid the very next day, Friday 5th) to follow up with my bank, and As soon as I do that, the agents ghost me and leave our conversation immediately ( when I’ve been waiting for 2-3 hrs to engage with a live agent) They claim to be investigating but every day “they have no updates” As though the funds vanished into thin air. I’m tired of begging and all the vague responses. Where is my money? Ticket ID AT THE CASINO SUPPORT: 1238460 Disputed amount: 1000R Casino: Lucky Dreams Casino Case #: 4409

I am writing to submit a formal complaint regarding a missing deposit at Silverplay Casino that has not been credited to my player account. On June 16, 2026, I made a deposit of 300,000 ARS. Since the casino platform does not operate in Argentine Pesos (ARS), I did the conversion to US Dollars, which comes out to exactly $205.48 USD. It has been 3 days now, and the funds are still nowhere to be seen in my casino balance. Today, I received an official email from the payment gateway provider confirming that the transaction was successful and that the funds were correctly credited to the destination platform. However, whenever I contact the casino's live chat or support team, they keep giving me evasive answers and excuses instead of resolving the issue or properly checking their system. Since the payment processor has already confirmed the successful transfer on their end, the money is clearly with the casino. I have attached the official payment confirmation email and receipt as proof of transfer, showing the original amount in ARS. I would highly appreciate your assistance in contacting the casino management to track down my funds and have them credited to my account as soon as possible. Thank you for your time and support. Best regards, Disputed amount: 205.48$ Casino: Silverplay Casino Case #: 4408

I deposited into this casino, $500! I read reviews and everything seemed okay, I ended up having a win and withdrew $1200. They declined my withdrawal saying I hadn’t completed verification which was a quick upload of ID and a selfie… I uploaded but the links DO NOT WORK, it’s impossible to upload the photos to their site and get verified, I spoke to support who spoke in Russian and I had to translate, they told me to email the security team.. I did that and had no response. Afterwards my withdrawal was just gone. I’ve tried reaching out and all I’ve had in Return is that I am not verified but no one will help me get verified. I’ve since done more research and they operate without a license. I’d love if there were a way to get my deposit back but I’m highly doubtful of that. I at least would like others to know not to fall for the same scam casino. They should be shut down. Disputed amount: 1200AU$ Casino: GAMESPOT CASINO Case #: 4443

Hi I absolutely don't believe anything trustpilot says , but can anyone give some advice on these two casino's I have played up quite an amount of winnings and while mainly just for fun starting with a free games, has anyone ACTUALLY done the verification deposit of between $50-$100 in order to complete the KYC VERIFICATION and perform a withdrawal?? I don't like the idea of paying to get your winnings and it seems dodgy!! Please share some insight 

Deposited $850. Then BK8 bank account frozen. The $850 was transferred but BK8 refuse to credit. Was told will be updated. Waited for very about 2 weeks and then told by them that they will not be crediting it as their bank is frozen. Disputed amount: 850S$ Casino: BK8 Casino Case #: 4421