Operations Manager

Operations Manager 1000 $ Poland Poznan Full Remote Work experience 5 years 9 months Last work experience Company under NDA Customer Support & Operations Specialist (iGaming) 6 months Contacts About About Operations & Support Specialist. 5+ лет опыта верификации данных (обработано 190k+ записей), администрирования и работы с бэк-офисом. Отлично владею Google Sheets, CRM. Есть опыт чат-поддержки (non-voice) в iGaming. Языки: русский (родной), польский (С2), английский (успешно веду деловую переписку с помощью AI-инструментов). Ищу удаленную работу в Support, KYC или Operations (Fintech / iGaming). Affiliate experience No data available Work experience 5 years 9 months June 2026 - to date ( 6 months ) Company under NDA Customer Support & Operations Specialist (iGaming) • Managed text-based client communication (chats, emails), handling multiple requests simultaneously with high responsiveness. • Logged user interactions, updated account statuses, and maintained accurate records in the internal CRM system. • Assisted in data verification and account detail checks. • Actively utilized AI tools to maintain fast, polite, and precise written communication. March 2021 - November 2026 ( 5 years 9 months ) Emapa Telematics Data Verification & Operations Specialist • Verified, cross-checked, and updated 190,973+ POI data records over 5 years, maintaining near 100% accuracy in a high-volume production environment. • Identified recurring data-quality issues and proactively proposed solutions to management to optimize the workflow. • Coordinated corporate document flow, business correspondence, and internal reporting. • Onboarded and trained new employees on database management, Google Sheets operations, and internal verification procedures. Skills Data Verification Back-Office CRM system Managing Daily Company Operations Google Sheets Document management Customer Support Player Registration and KYC Procedures Language proficiency Intermediate English Native Russian Professional Polish Employment Employment Full Work format Remote Work schedule Flexible, Shift, 5/2 Relocation Not possible Business trips Business trips possible