C-level Chief Operating Officer

C-level Chief Operating Officer Negotiable Russia Moscow Full Remote Work experience 8 years Last work experience Self-Employed Business Ventures ("Kolesa Darom" franchise retail store & "Citron" detailing studio) Founder & Chief Executive Officer 3 years 1 month Contacts About About Results-driven Chief Operating Officer (COO) and multi-business founder with over 8 years of executive leadership experience scaling B2C and B2B enterprises. Proven track record in strategic planning, P&L management, operational optimization, cross-functional team leadership (up to 25+ direct reports), and international market practices. Recognized for driving exponential revenue growth (+425%), establishing elite service cultures, and executing large-scale marketing and digital transformations. Affiliate experience No data available Work experience 8 years June 2022 - June 2025 ( 3 years 1 month ) Self-Employed Business Ventures ("Kolesa Darom" franchise retail store & "Citron" detailing studio) Founder & Chief Executive Officer Scope of Responsibility: Full P&L ownership, strategic and day-to-day operations, sales, marketing, finance, procurement, HR (10 employees), and supply chain logistics. Key Achievements: • Revenue Scaling: Achieved a 425% increase in company revenue from 2022 to 2024. • Customer Retention & Loyalty: Maintained an 80% customer retention rate and sustained a CSAT (Customer Satisfaction) score of 87% through high-end service standards, warranty compliance, and implementation of unique international industry best practices. • Sales Performance: Consistently overachieved sales targets, averaging 103% plan execution annually. • B2B Expansion: Secured and managed over 50 corporate contracts for vehicle fleet maintenance and personal auto services. • Talent Management & Automation: Minimized staff turnover to under 10% by building transparent feedback channels, competitive compensation structures, and a comprehensive staff training system. Streamlined operations through structured task delegation and workflow automation. • Seasonal Risk Mitigation: Successfully diversified service offerings to secure stable profitability during low-season months. Note: Business successfully divested/sold. January 2020 - May 2022 ( 2 years 5 months ) Brinex Head of Operational Marketing Automotive retail, wholesale, and vehicle components. Scope of Responsibility: Directed online and offline marketing, PR, and advertising strategies across all operating regions; managed a team of 25 direct reports. Key Achievements: • Digital Transformation: Executed a comprehensive SMM audit and restructuring, resulting in a 320% growth in followers (700+ targeted publications), a 500% increase in website traffic, and an expansion of audience reach from 5M to 62M impressions in 2021. • Financial Growth: Boosted divisional profitability by 285% and positioned the company's brand as #1 among regional competitors. • Rebranding & Corporate Identity: Led a full-scale corporate rebranding initiative (contractor selection, market research, stakeholder alignment, technical specification writing, and cross-departmental rollout). • Reputation Management: Established an automated reputation management department, implementing KPI tracking systems and centralizing rating analytics across all trade platforms for rapid response management. July 2017 - January 2020 ( 2 years 7 months ) UC Rusal Marketing & E-commerce Department Head Industrial / Manufacturing. Scope of Responsibility: Managed online/offline marketing, brand development, and PR initiatives; led a team of 16 employees. Key Achievements: • Brand Architecture from Scratch: Developed and launched the brand book, POS materials, corporate website, exhibition booths, and promotional merchandise. • Market Positioning & R&D: Led product pricing strategies and steered the development of new alloy wheel models aligned with market demands. Led exhaustive competitor and consumer research that directly shaped corporate strategy. • Government Relations & Compliance: Acted as the primary marketing and industry expert in government regulatory discussions regarding wheel licensing standards. • Operations: Successfully executed 5+ high-value procurement tenders in marketing and e-commerce. Skills Strategic & Operational Management P&L Accountability Crisis Management Business Process Optimization Change Management Team Building & Talent Retention Go-to-Market Strategy B2B/B2C Marketing Leadership Strategic Thinking Project Management Cross-Functional Team Leadership Process Optimization Business Planning Quality Assurance Supply Chain & Inventory Control Sales Acceleration Brand Equity Management Customer Experience (CX) & Retention Language proficiency Professional English Native Russian Employment Employment Full Work format Remote, Hybrid, Office Work schedule Flexible Relocation Possible Business trips Business trips possible