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Sign in Technical Support & Real Estate Sales Location: Buford, GA Posted: August 14, 2026 Contact this candidate Resume: IF IAN FRANCIS ******************@*****.*** 404-***-**** Locust Grove, GA 30248 Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Leasing and Sales Property Management Sales and Marketing Strategy Networking and Prospecting New Home Sales and Consulting Property Research Verbal and Written Communication Property Improvements Terms Review and Enforcement Buyer and Seller Representation Purchase Agreement Writing Contract Preparation Leads Prospecting Sales Promotion Adaptability and Flexibility P&L Analysis Marketing and Advertising Software Updates Document Review Network Administration Company policy adherence Safety protocol Forecasting ability Document Management Audit Support IT service management Network infrastructure updates Device configuration Project Management Data Collection Problem-solving skills Web development Presentations Business Intelligence Task Prioritization Arise Atlanta, GA Help Desk Associate 04/2022 - Current Answered incoming calls, emails and chats to provide technical assistance and troubleshooting. Resolved customer complaints regarding technical problems with products or services in a timely manner. Provided support for hardware, software, networking, mobile devices and other technology related issues. Assisted customers with setting up new accounts on the company's website and applications. Created user accounts in Active Directory and granted access rights accordingly. Updated existing documentation based on changes made in the environment over time. Opened service tickets for clients, documenting user information and description of problem. Assisted customers with instructional support and product Summary Skills Experience troubleshooting. Supported customers with password resets and account customization. Initiated shipments to send equipment to clients and tracked return shipments. Used remote login tools to assist clients with technical and product questions. Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. Supported customers with online billing, access and account issues. Maintained positive working relationship with fellow staff and management. 1st Class Realty Premier Atlanta, GA Licensed Realtor 08/2016 - Current Negotiated contracts and educated sellers and buyers about legal disclosures. Managed real estate transactions from initiation to closing. Represented buyers and sellers in major real estate transactions. Generated list of properties to meet specific client needs. Promoted sales through advertising, open houses and Multiple Listing Services. Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions. Hosted property tours and open houses to generate property interest and network with potential clients. Scheduled home viewings with potential buyers. Analyzed market statistics to identify trends and evaluate current property listings. Accompanied buyers during property inspections. Maintained current and accurate CRM database of prospective customers. Evaluated mortgage options to help clients obtain financing at best rates and terms. Promoted listings on social media and print advertisements. Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments. Performed profit and loss analysis and ROI assessment for purchases of income properties. DeVry University Downers Grove, IL Certificate in Information Technology 03/2024 DeVry University Downers Grove, IL Bachelor of Science in Technical Management 06/2006 Education and Training Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us