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Sign in Luxury Retail Management Leader with 20+ Years Experience Location: Miami, FL Posted: May 28, 2026 Contact this candidate Resume: CARLOS M. FLORES **** ******* ******, *********, ** 33019 **************@*****.*** 305-***-**** WORK EXPERIENCE Willam Sonoma/Pottery Barn 02/2024-11/2025 Sales Manager (The Village of Gulfstream) • Return to William-Sonoma due to strong performance history and leadership impact; resumed position of high volume store. • Lead daily retail operations Including scheduling, payroll, visual execution, inventory management, and KPI achievement. • Coach, train, and motivate sales associate to consistently exceed store goals in AOV, UPT, conversion, and credit / CRM capture. • Strengthen client relationships to increase repeat business, high ticket sales, and loyalty enrollment. • Oversee hiring, onboarding, and development of new associates to build a cohesive and productive team. • Improve store efficiency by finding workflow gaps and implementing new procedures for stock processing, product placement, and customer service. BoConcept General Manager/Senior Designer 01/2023-01/2024 • Develop and communicate with corporate Denmark to develop BoConcept Academy to achieve higher sales performance. • Review daily sales and implemented new selling strategies “5 Stages of Selling” resulting in a 32% increase. • Collaborate with back of house and sales team daily to set goals based on actual attainable factors promoting success and team building. • Uphold and maintain visual standards working side by side brainstorming product placement, global trends and marketing tools to maximize and enhance stores displays William Sonoma/Pottery Barn/West Elm Sales Manger (South Beach, FL) 01/2021-04/2023 • Managed Pottery Barn sales staff from 01/22-06/22 in South Beach location. • Transitioned sales staff, CRM and product from Pottery Barn to West Elm 06/22. • Created new sales modules and product training for associates and operations staff to easily transition knowledge of one product to another. • Responsible for budgeting, staffing and all market analysis to keeping P&L and goals are supported and achieved on a monthly basis Brosway, Bros Manifatture Jewelry General Manager/Buyer (Aventura, FL) 01/2020-12/2021 • Started #1 Italian Baised Fashion Jewelry store in the US market. • Liason between CEO in Italy and the US to establish roots and carry family owned and operated business of 45 years. • Manage distribution among all US stores that carry Brosway and introduced Pianegonda another reputable high end Jewelry brand for retail sale as well. Saks Fifth Avenue Fifth Avenue Club Director/Stylist Manager (Boca Raton, FL) 02/2016-03/2017 • Provided leadership and customized coaching to Sales Associates, resulting in increased sales, service, and customer engagement. • Coordinated and oversaw the growth of store’s top customers to increase retention, loyalty and spend partnering with Corporate Marketing to create unique and memorable experiences. • Communicated merchandising opportunities, providing ongoing education to team with product knowledge driving sales, setting work pace and delivering on store goals. • Effectively managed performance issues through coaching and counseling insuring improvement. Emenegildo Zegna Assistant Manager (New York, NY) 09/2014-11/2015 • Managed a staff of 36 including: 16 sales consultants, 8 tailors, 3 shippers and 2 support staff. • Facilitated sales for high profile clientele and major events for several non-profit organizations. • Responsible for buying and merchandising over 9,000 square feet of retail space. • Selected to attend high-level training in Italy, which included extensive workshops on the design and fabrication of products. Prada General Manager/Bloomingdale’s (New York, NY) 04/2014-09/2014 • Managed Donna and Uomo Boutiques with a staff of 14 and an 8.5 million dollar sales plan. • Implemented latest sales and motivational strategies to maximize associate’s productivity. • Created and mentored associates with tactics to capture new clients utilizing CRM and social media. • Coordinated with multiple offices to begin product knowledge trainings, which increased business. General Manager/Bloomingdale’s (Aventura, FL) 02/2013-04/2014 • Opened the boutique and hired a staff of 6. • Administered daily product knowledge meetings to provide associates with the tools needed to produce sales adhering to company vision and standards. • Exceeded store yearly target goal from 1.5 million to 3.2 million. • Lead monthly meetings with leased spaces on all events with organizations, charities and concierges. Assistant General Manager (Bal Harbour, FL) 05/2012-02/2013 • Responsible for monthly employee performance reviews and goals for 8 sales associates. • Worked closely with buyers to enhance store’s overall sales by researching top selling merchandise and consolidating store’s future deliveries. • Performed key operational functions including payroll, scheduling, cycle counts and reconciliation. • Worked with organizations, hotels and charities for involvement with future events and promotions. Gucci Group (Recently renamed: Kering) Sales Supervisor (Bal Harbour, FL) 05/2010-05/2012 • Developed a strong local client base including the #1 MRTW client in the USA with $274,000 in purchases within two years. • Oversaw the Handbag Department and provided feedback on sell-through to management for product replenishment purposes while preparing consolidation requests for buyers. • Communicated with the buying office regarding special orders and product needs. • Work with the management team to strategically promote collections to associates and clients. • Created and lead product trainings for all 11 sales associates. Sales Supervisor (Coral Gables, FL) 06/2009-05/2010 • Supervised 5 sales associates. • Responsible with day-to-day operations including all listed above. • Developed and implemented new procedures to achieve maximum productivity such as working with associates in their assigned departments to maximize buy for store. Clerical/Sales Associate (Coral Gables, FL) 11/2007-06/2009 • Managed stockroom, coordinated monthly department cycle counts, handled accounts payable, audited petty cash and managed all repairs. • Analyzed sales reports in each department and requested replenishment of stock from top sellers. • Ordered all necessary supplies needed while adhering to yearly budget. • Coordinated with Regional Bureau Chief on a daily basis in scheduling, budgeting and futures. • Managed employees in bureau, including reporters, photographers, freelancers and engineers. EDUCATION Florida State University (Tallahassee, FL) Bachelor of Science in Communication, Minor in Spanish January 2000 Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us