Junior Media Buyer

Junior Media Buyer 1000 $ Belarus Full Remote Work experience 3 years 1 month Last work experience Company under NDA Support Shift Lead 3 years 1 month Contacts About About Опыт работы в сфере iGaming более 3х лет, на данный момент являюсь Support Shift Lead / Shift supervisor. Хочу начать развиваться как Media Buyer, в активном поиске работы и готов к сотрудничеству. Affiliate experience Verticals Gambling Betting Sources Email Newsletters Push Notifications Geos Tier-1 Tier-2 Tier-3 Work experience 3 years 1 month October 2023 - to date ( 3 years 1 month ) Company under NDA Support Shift Lead • Supervise customer support agents during assigned shifts, ensuring efficient operations and consistent service quality. • Coordinate daily workflows, distribute tasks, and manage agent availability to maintain operational efficiency. • Monitor live chat queues, response times, and team performance against established KPIs. • Manage break schedules and staffing coverage during peak hours. • Handle complex customer escalations and provide real-time guidance to support agents. • Ensure compliance with internal procedures, company policies, and responsible gaming standards. • Collaborate with Payments, Risk, Fraud, and Technical teams to resolve critical customer issues. • Identify operational bottlenecks and implement workflow improvements. • Coach team members, provide performance feedback, and support the onboarding and development of new agents. • Coordinate shift handovers and communicate pending cases, incidents, and operational priorities. • Successfully completed internal Shift Lead training and passed the final qualification assessment. Skills Customer Relationship Management (CRM) Jira Mentoring Cross-functional Collaborations Online Gaming Casino Gaming Customer Experience LiveChat HelpDesk Quality Assurance Escalations Management Onboarding Employee Training Supervisory Skills Training Performance Management KPI Implementation Customer Service Operations Management Team Leadership Customer Support Language proficiency Professional English Native Russian Employment Employment Full, Part-time Work format Remote Work schedule Flexible, Shift Relocation Not possible Business trips Business trips possible