Senior Account Manager (Client Relations Manager)

Senior Account Manager (Client Relations Manager)NegotiableAzerbaijanBakuFullRemoteWork experience12 years 1 monthLast work experienceHommLife AzerbaijanKey Account Manager / Sales Director1 year 8 monthsContactsAboutAboutResults-driven professional with over 10 years of cross-functional experience in Key Account Management, Sales Operations, Project Coordination, and Customer Experience Management. Proven track record in driving business growth, cross-functional team leadership, contract management, and operational workflows for high-profile clients and international projects. Adept at aligning stakeholder interests, streamlining project documentation, executing marketing campaigns, and delivering corporate events. End-to-End Event Organization & Business Facilitation: Experienced in planning, organizing, and leading high-impact corporate events, business breakfasts, networking sessions, and partner meetings to strengthen client relations and boost brand loyalty. Marketing Campaign Execution & Co-Branding: Strong expertise in launching targeted marketing campaigns, digital advertising initiatives, and strategic co-branding partnerships to elevate market visibility and drive engagement. Cross-Functional Project Coordination: Skilled in end-to-end project tracking, managing timelines, aligning internal teams, external vendors, and logistics to ensure flawless execution of high-profile operations. Strategic Account Management & Client Retention: Strong ability to build long-term relationships, understand client business needs, and identify upsell/cross-sell opportunities. High-Stakes Negotiation & Stakeholder Communication: Expert in negotiating complex contracts, navigating B2B/B2C communications, and managing stakeholder expectations effectively. Problem-Solving & Conflict Resolution: Action-oriented approach to resolving operational bottlenecks, handling client escalations, and maintaining service excellence under pressure. Customer Support & Service Operations: Dedicated to optimizing customer journeys, implementing quality support standards, and driving brand loyalty through personalized engagement. Process Optimization & Document Control: Detail-oriented focus on operational accuracy, standard operating procedures (SOPs), and managing complex documentation compliance. Adaptability & System Integration: Proven capability to lead digital transformations, adapt to fast-paced environments, and master enterprise software platforms quickly.Affiliate experience No data availableWork experience12 years 1 monthNovember 2024 - June 2026(1 year 8 months)HommLife AzerbaijanKey Account Manager / Sales DirectorManaged the full-cycle account onboarding and contracting process for key clients, ensuring high retention and mutually beneficial agreement terms. Conducted strategic negotiation rounds with existing portfolio accounts to analyze growth potential, driving cross-sell and up-sell opportunities to maximize revenue and average order value. Initiated, coordinated, and executed B2C/B2B engagement events (business breakfasts, product launches, presentations) to strengthen key partner relationships and drive brand loyalty.June 2024 - September 2024(4 months)Baku City Circuit Operation CompanyDocument Control Specialist in Venue DeliveryCoordinated document workflows and operational compliance for large-scale international events, including the Formula 1 Azerbaijan Grand Prix. Maintained systematic archiving, document retrieval, and quality assurance frameworks adhering strictly to corporate and international standards. Conducted daily operational communications and alignment meetings with third-party contractors to ensure accurate, timely document handling and milestone compliance.May 2014 - May 2024(10 years 1 month)Star Trading (Faberlic Caucasus)Head of the Service Center / Marketing ManagerSupervised customer service operations, managed customer databases, optimized support workflows, and improved overall CSAT scores. Directed marketing campaigns, digital promotions, and strategic co-branding partnerships (e.g., Baku Olympic Stadium, Navigator.az) to elevate brand visibility. Oversaw customs and supply chain documentation for imported goods; coordinated with logistics providers, regulatory bodies, and customs brokers for smooth delivery clearance. Led the local testing and seamless rollout of the new SAP enterprise platform for the Azerbaijan branch, minimizing business disruption and training team members.SkillsKey Account ManagementSales OperationsProject CoordinationCustomer Experience ManagementMarketing CampaignsDigital AdvertisingCo-brandingCross-functional Team LeadershipStakeholder CommunicationCustomer Support ManagementProcess OptimizationSAP Systems1CGoogle WorkspaceMS OfficeNegotiation skillsJiraEvent managementDocument control and reconciliationContract managementLanguage proficiencyProfessional EnglishNative RussianNative AzerbaijaniProfessional TurkishEmploymentEmploymentFull, Project-basedWork formatRemote, Hybrid, OfficeWork schedule5/2RelocationNot possibleBusiness tripsBusiness trips possibleArbiHunterAbout the companyPublic APIMedia KitNEWSupportTerms of ServicePrivacy PolicyMoreSearch for employeesPublish a vacancyMobile appFor all questions[контакт скрыт]© 2026 All rights reservedPrivacy Policy