Lead team Lead

**Head of IT | Head of Support | IT Operations | IT Transformation Leader | 15+ Years** 📍 **Open to relocation** 🌍 **Open to**: On-site / Hybrid / Remote 🗣 **Languages**: English, Russian **About me:** IT Operations and Service Management leader with **15+ years of experience** building and transforming IT support, infrastructure and operations functions in international companies. Most recently, I led a **24/7 technical support and monitoring function across 5 countries at Yandex**, managing critical incidents, service performance, operational processes and team development. My background also includes **ITIL, Incident / Problem / Change Management, SLA/KPI/OKR, automation and IT transformation**. **Core expertise:** • IT Operations & Service Management • 24/7 Mission-Critical Operations • Incident / Problem / Change Management • IT Transformation & Process Improvement • Team Building & Leadership • ITIL / SLA / KPI / OKR • Automation & AI for IT Operations • Infrastructure & End-User IT 🇨🇾 **Relocation / Work Authorization**: All required documents for the **Cyprus Entry Permit / work visa process are already physically in Cyprus and ready for submission.** ☎️**Contacts:** **LinkedIn:** [link](https://www.linkedin.com/in/maxim-stepanov-4311206a) **Telegram:** [@max_kapusta](https://t.me/max_kapusta) **Mail:** [email protected] #CV #CyprusJobs #resume #HeadOfIT #HeadOfSupport #ITOperations #ITTransformation #ITLeadership #ServiceManagement #IncidentManagement #ITIL #Cyprus