Customer Service Sales & Travel Consultant

Sign in Customer Service Sales & Travel Consultant Location: Chicago, IL Posted: September 02, 2026 Contact this candidate Resume: MICHELLE V. SONZA ***********@*****.*** OBJECTIVE: Position as Customer Service-Sales Representative SKILLS: • Impeccable customer service skills and experience over the phone and in person • Intermediate in MicroSoft Suite, Adobe Acrobat, scan PDF, Concur Travel Reimbursement • Experience in excel spreadsheet and travel management software • Great computer skills and digital marketing • Excellent in typing skills and data entry • Exceptional communication skills, team player • Strong attention to detail and able to work with minimal or no supervision • Time management in prioritizing several urgent tasks needed to be completed simultaneously EDUCATION: Tidewater Community College, Norfolk, VA Paralegal 2010-2012 GPA 3.7 Class Rank: Overall grade of 98.9% in Legal Writing Thomas Nelson Community College, Hampton, VA Paralegal Studies 2010 GPA 3.750 Class Rank: Perfect test score in Intro to Legal Assistant Perfect final test score in Family Law HONORS AND AWARDS: Tidewater Community College President’s List – 5/2011 Tidewater Community College Phi Theta Kappa Norfolk Chapter – 4/2011 Tidewater Community College Dean’s List – 12/2010 Thomas Nelson Community College Vice President’s List – 5/2010 EXPERIENCE AND ACCOMPLISHMENTS: 3/2025-5/2025 HR Clerk/Calendaring – Ionis Pharmaceuticals, Inc. Emphasis in human resources in Pharmaceutical industry o Update interview dates for candidates and HR Activities and Interview Calendars o Check if application is up to date and job position same as job applying for o Schedule chats with New Hire, HR Representative, and Hiring Manager o Perform Employment Verifications written and verbal o Create Service tickets for incoming employees and terminated employees 3/2021-4/2024 Travel Consultant – Fora Travel Emphasis in travel and hospitality services o Build and leverage strong relationships to manage/plan all service partner resources (hotels, cruise, flights, DMC, resorts) to book trips, vacations, business trips, honeymoons, anniversaries o Market destinations visited and learn all the perks and travel spots to share with Clients o Book inclusive packages with 2 people up to group travels o Facilitate travel arrangements and accommodations for individuals and groups o Ongoing training provided for selling and planning destinations 8/2015-Present Hotel Consultant – Priceline Emphasis in travel and hospitality services o Consultant and Independent Contractor for hospitality focusing on family vacations o Build and leverage strong relationships to manage/plan all service partner resources (hotels and resorts) to book trips, vacations, business trips, honeymoons, anniversaries o Market destinations visited and learn all the perks and travel spots to share with Clients o Book inclusive packages with 2 people up to group travels 8/2015-Present Hotel Consultant – Golden Properties LLC Emphasis in hospitality sales services o Consultant and Independent Contractor for hospitality focusing on 4- to 5-star hotels o Build and leverage strong relationships to manage/plan all service partner resources (hotels and resorts) o Market destinations visited and learn all the perks and travel spots to share with Clients o Book inclusive packages with 2 people up to group travels 3/2022-12/2022 Pharmacy Technician – Rite Aid Pharmacy Emphasis in retail pharmaceuticals o Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices. o Retrieve medication from inventory. o Create prescription labels and put them on prescription containers. o Place medication into prescription containers. o Complete paperwork related to filling prescriptions and input customer and prescription data into the computer. o Assist with maintaining the Pharmacy department by keeping it clean and in order. o Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation. 10/2021-3/2022 Resource Manager – Esquire Deposition Solutions Emphasis in legal services o Build and leverage strong relationships to manage all service partner resources (court reporters, digital reporters, videographers, interpreters) o Support delivery of service excellence by setting expectations and inspecting service partner work product quality o Assist Clients in requesting type of procedure on calendar for assigning (court hearing, depositions, arbitrations) o Attend monthly and weekly meetings to ensure Clients’ goals and inter-office goals are achieved o Submit daily and weekly reports for coverage and with any add-on or last minute changes to fill the jobs as they are received through the portal o Utilizing available resources to assign most appropriate provider for jobs to cover/fill o Confirm affiliate coverage per deadline by establishing best practices o Collaborate with production team to resolve reporter quality concerns with remedial action, if necessary o Perform other duties as needed in support of office/area client satisfaction to include answer incoming Client calls, actively demonstrate company values, work together as team in designated office 03/2020-11/2020 Paralegal Assistant – Realty Income Corporation Emphasis in purchasing commercial free-standing real estate o Mainly Supporting the Legal-Acquisition Legal Team o Compile file documentation for transactions upon receipt of requests from the business teams o Assist with misc. title matters o Assist with review of property and diligence information and advise Attorney and Paralegal of potential issues o Assemble closing documents and prepare for execution o Assist with post-closing follow up and preparation of transaction reports and other interdepartmental communications o Assist with records retention and filing, including management of documents on SharePoint o Handle various requests for assistance and support Supporting the Corporate group o Special projects and duties as assigned (including without limitation for the Legal PM group and Corporate Paralegal, as applicable) 01/2020-2/2020 Accounts Payable Admin – Obalon Therapeutics, Inc. Emphasis in medical device company o Verify vendor accounts, reconcile statements and related transactions; o Maintain account ledgers and prepare for posting; o Prepare post journal entries for CFO; o Assistant Staff Accountant with audits, prepare check runs for Accountant to post; o Verify invoice received from Buyers, enter invoices for payment (PO and non-PO); o File and update Service Agreements and W-9’s 04/2016-6/2019 Administrative Assistant-Management – Bombardier Transportation (O&M Project) Emphasis in mass public transportation rail industry o Provide clerical and administrative support to members of Management Team for heavy rail subdivision, Maintenance of Way and Sprinter Operations Facilities; o Communicate effectively o Assist in complex and fast-paced office environment o Take initiative to be up to date with policies, procedures and interpersonal correspondence for new material o Meet appropriate deadlines to benefit the operation o Assist in preparing end of the year audit reports o Authorize funds for approval levels o PTC Secretary on Change Control Board; monthly PCard expense reports from all Managers o Maintain and monitor vendor/supplier expense reports o Maintain fleet vehicle registration and insurance o Request and submit Company phones; request and submit Company laptops and other devices o Liaison for corporate and project team to maintain smooth operation of facilities. 01/2013-4/2016 Legal Assistant/Word Processor – Winet Patrick Gayer Creighton Hanes, Vista, CA (formerly Winet Patrick & Weaver) Emphasis in construction defect defense government tort claim and personal injury litigation o Transcribe pre-mediation reports, pre-trial reports to insurance company o Initial evaluation and analysis, recorded interviews, administrative hearings o Summarize medical records, draft discovery request and response, application for good faith settlement application for good faith settlement, o Application for service on Secretary of State, prepare motion for summary adjudication, and other motions o As a legal Secretary handled eight construction defect cases filed in several jurisdictions o Calendar PMK and expert depositions, mediations, status conferences, teleconferences, o Maintain CMO timelines and file accordingly o Knowledgeable in e-file Lexis Nexis File & Serve Xpress, format, proofread Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us