Customer Success Operations Manager

Customer Success Operations ManagerNegotiableRussiaFullRemoteWork experience3 years 11 monthsLast work experienceCompany under NDASecond‑line technical support specialist2 years 8 monthsContactsAboutAboutI have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.Affiliate experience No data availableWork experience3 years 11 monthsJanuary 2024 - August 2026(2 years 8 months)Company under NDASecond‑line technical support specialist- Analysis of technical incidents for the 2nd line: 70 calls per shift - Providing user consultations on the company’s products and services, including in English - Processing requests related to deposits and withdrawals, reviewing disputed transactions - Handling complex calls and claims that were not resolved by the 1st line - Cross‑functional collaboration with the payment department and anti‑fraud team - Maintaining and updating the knowledge base for the 1st lineOctober 2022 - August 2024(1 year 11 months)Company under NDATechnical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)- Technical support for users regarding the product, payments, and the operation of the personal account - Work in the ticket system, maintaining and systematizing the database of inquiries - Personal support for VIP clients: handling situations in priority mode Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processingSkillsBusiness communicationWorking with large amounts of informationBusiness correspondenceEnglish languageAccuracy and attention to detailSearching for information on the internetQuick search for information on the internetOffice equipmentScannerMaintaining documentationWorking with office equipmentEmailWorking with documentsCustomer serviceTime management and organizationLanguage proficiencyNo data availableEmploymentEmploymentFullWork formatRemoteWork scheduleFlexible, Shift, 5/2RelocationNot possibleBusiness tripsBusiness trips not possibleArbiHunterAbout the companyPublic APIMedia KitNEWSupportTerms of ServicePrivacy PolicyMoreSearch for employeesPublish a vacancyMobile appFor all questions@arbihunter_support© 2026 All rights reservedPrivacy Policy