Customer success manager

Запропонувати вакансію Зберегти Збережено Ще Збережено Надіслати повідомлення Завантажити оригінал Завантажити PDF Роздрукувати Знайти схожих кандидатів Поскаржитися на цього кандидата Щоб зберегти кандидата, Щоб завантажити резюме кандидата, Щоб роздрукувати резюме кандидата, Щоб поскаржитися на кандидата, увійдіть як роботодавець або зареєструйтесь. Зрозуміло Резюме від 16 серпня 2026 Файл Artur Customer success manager Розглядає посади: Customer success manager, Account manager, Key account manager, Client manager, Service Delivery Manager, Operations manager, Partnership manager, Client Success Manager, Implementation Manager, Customer Operations Місто проживання: Київ Готовий працювати: Дистанційно Контактна інформація Шукач вказав телефон . Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся. Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19761940/ Щоб призначити зустріч, відкрийте контакти кандидата. OK Завантажений файл Переглянути файл Завантажити PDF Версія для швидкого перегляду Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме. ARTUR IEGANIAN Senior Customer Success & Account Management | Enterprise B2B SaaS [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») 📍 Currently based in Kyiv, Ukraine | Open to remote opportunities & relocation worldwide [відкрити контакти](див. вище в блоці «контактна інформація») PROFESSIONAL SUMMARY Senior Customer Success and Account Management professional with 12+ years of international, customer- facing experience, including 5+ years managing enterprise B2B SaaS accounts. Experienced in strategic account management, customer operations, product adoption, service delivery, incident management, stakeholder management, and cross-functional collaboration with Product and Engineering teams. Strong at translating complex business needs into actionable requirements, managing escalations, and building trusted long-term customer relationships. Fluent English (C1) with extensive experience working with international customers and multicultural teams. PROFESSIONAL EXPERIENCE 02/2021 – Present WorldTicket (GO7) Kyiv, Ukraine Senior Customer Operations & Relationship Manager •Manage strategic relationships for 28 international enterprise accounts, acting as a trusted advisor and primary point of contact for complex operational, technical, and business matters. • Own the full lifecycle of customer requests, translating complex business needs into actionable technical requirements for Engineering and Product teams. • Lead customer communication during critical service disruptions, coordinating cross-functional major incident investigations, updates, and service recovery. • Advise enterprise partners on operational best practices and product usage, supporting product adoption, system stability, and long-term customer relationships. • Continuously improve operational workflows and service delivery while maintaining data integrity across core systems and weekly schedule synchronizations. • Support product releases by validating new functionality and preparing proactive customer communications to minimize operational impact. Key Achievements: • 100% SLA Compliance: Maintained outstanding customer satisfaction across 5,820+ enterprise cases over five years. • Enterprise Operations: Coordinated complex technical operations and system synchronizations for 28 international accounts. • Escalation Leadership: Served as a trusted escalation point during critical operational periods and major service disruptions 10/2017 – 02/2021 Ukraine International Airlines (UIA) Kyiv, Ukraine Cabin Crew & Customer Operations • Customer Care & Service Recovery: Delivered customer support and service recovery during high-pressure irregular operations, flight delays, cancellations, and other travel disruptions. • Customer Operations: Handled complex passenger requests, rebooking requests, and itinerary changes in coordination with internal operational teams. • Escalation Management: Resolved time-sensitive customer escalations while maintaining compliance with aviation procedures and service standards. 09/2016 – 10/2017 AIYAN Technology Co., Ltd. Beijing, China Customer Operations Manager Built and maintained long-term customer relationships within a fast-paced • international business environment. Developed operational procedures and customer service standards, significantly • improving operational performance and the end-user experience. Participated in strategic customer meetings, operational planning, and budget • discussions, coordinating priorities across multiple departments. 08/2014 – 09/2016 Global Bilgi – Turkish Airlines Project Dnipro, Ukraine Customer Service Specialist / Customer Operations Supervisor Led and coached a team of Customer Service Specialists supporting Turkish • Airlines passengers worldwide, monitoring KPIs and achieving operational targets. Managed customer escalations and ensured high-quality service recovery • during irregular operations and flight disruptions. Assisted VIP (Gold and Platinum) passengers and Miles&Smiles loyalty • members with complex reservations, rebookings, and refunds. EDUCATION 2012 – 2015 Master's Degree Dnipro State Financial Academy 2005 – 2010 Master's Degree Dnipro University of Economics and Law CORE COMPETENCIES & EXPERTISE Customer Success & Consulting Operations & Delivery Strategic Account Management, Customer Incident Management, Escalation Management, Success, Product Adoption, Value Realization, Process Improvement, Cross-functional Stakeholder Management, Service Delivery Collaboration, SLA Management, Release Coordination Technical Jira, Zendesk, Confluence, SQL (Data Querying), Graylog, Grafana, Keycloak, Rundeck LANGUAGES Ukrainian Russian Native Native English Fluent (C1) CERTIFICATIONS SQL Fundamentals English Language Certificate Runova School Запропонувати вакансію