ASO-специалист · igaming, gaming

Запропонувати вакансію Зберегти Збережено Ще Збережено Надіслати повідомлення Завантажити оригінал Завантажити PDF Роздрукувати Знайти схожих кандидатів Поскаржитися на цього кандидата Щоб зберегти кандидата, Щоб завантажити резюме кандидата, Щоб роздрукувати резюме кандидата, Щоб поскаржитися на кандидата, увійдіть як роботодавець або зареєструйтесь. Зрозуміло Резюме від 14 серпня 2026 Файл Валерія Support manager Розглядає посади: Support manager, Адміністратор, Рекрутер, HR people partner Місто: Київ Контактна інформація Шукач вказав телефон . Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся. Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11872767/ Щоб призначити зустріч, відкрийте контакти кандидата. OK Завантажений файл Переглянути файл Завантажити PDF Версія для швидкого перегляду Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме. Valeriia Usata [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») Kyiv, Ukraine SUMMARY Adaptable and customer-focused support professional with a background in telecommunications and a passion for creating positive, efficient experiences. Known for strong interpersonal and communication skills, I thrive in fast-paced, team-oriented environments where attention to detail, empathy, and integrity are essential. Quick to learn new technologies and highly resilient under pressure, I consistently aim to make workflows smoother for both customers and teammates. Eager to contribute to a team that values connection, service excellence, and continuous growth. KEY COMPETENCIES Customer Support & Satisfaction Strong interpersonal skills Adaptability & Resilience Technical Troubleshooting Process Improvement Mindset Problem Solving & Critical Thinking PROFESSIONAL EXPERIENCE Nextiva August 2025 - now IT Solution (System Administration) Providing technical support for employees regarding hardware, software, and connectivity issues. Managing user accounts, permissions, and access controls across systems. Document procedures, troubleshooting guides, and system configurations. MNSTR.TECH March 2025 – August 2025 Customer Support Specialist – iGaming Delivered prompt, accurate resolutions while ensuring compliance with internal protocols and industry regulations. (NDA – Details restricted) Nextiva February 2021 – June 2025 Partner Support POD Provided daily consulting support to clients including answering questions, analyzing problems and quickly forming solutions for proper operation of the information system. Addressed inquiries related to company products, services, billing, and technical issues. Collaborating with cross-functional teams, including Sales, Product Support, and Product Development, to address partner needs and enhance the partner experience. Performed advanced troubleshooting of voice and CRM-related issues including but not limited to quality-related issues, routing issues, device configuration; accounts, call centers, PBX, integrations set up, troubleshooting and maintenance. Conducting CRM consultations for clients. Trained, mentored, and supported team members, fostering a high-performance culture and collaborative working environment. Ultimatech August 2020 – March 2021 Customer Support Specialist Delivered high-quality customer support in a fast-paced, digital entertainment environment, managing a wide range of user inquiries with discretion and efficiency. Assisted users with account access, transactions, technical troubleshooting, and general platform navigation while ensuring a positive user experience. Maintained strict adherence to company policies, data privacy standards, and support protocols under an active NDA. Quickly adapted to proprietary systems and evolving procedures, consistently meeting KPIs and service quality benchmarks. Kiwi English/ Yappi Corporate 2018 - 2020 Corporate English Teacher Designed and developed a comprehensive, industry-specific English language curriculum tailored to the needs of professionals and businesses. Created engaging lesson plans, activities, and assessments to ensure effective learning outcomes. Delivering dynamic and interactive English language lessons to individuals and small groups of professionals. Focused on improving speaking, listening, reading, and writing skills in various business scenarios. EDUCATION M.A. in Asian Studies Lund University, Sweden ( 2022 - 2024 ) M.A. in Germanic languages and literatures (including translation, first foreign language – English) National aviation university, Kyiv, Ukraine ( 2020 - 2021 ) B.A. in Oriental Languages and Literatures and Translation, Western European language ( 2016 - 2020 ) Taras Shevchenko National University of Kyiv, Ukraine TECHNICAL SKILLS & TOOLS Network Protocols: TCP/IP, DNS, SIP Diagnostics & Analysis Tools: Wireshark, OCOM, Confluence, Jira, ClickUp CRMs & Platforms: Salesforce, Nextiva CRM, NCC Call Center & Telephony: PBX systems, call center setup, routing configuration, integrations. Troubleshooting Expertise: Quality of service issues (voice/data), endpoint setup, softphone/device configuration, and network performance, including advanced support for Yealink, Poly (Polycom), Cisco, Panasonic, and Snom devices. Communication: Slack, MS Teams, Google Workspace. Other: Familiarity with VPNs, VoIP protocols, user permission management, and service provisioning. LANGUAGES: Ukrainian – Native | Russian – Native | English – C1 (Academic IELTS) OTHER: FLEX Program Alumni, 2015 Camp America Program Alumni, 2019 SI Scholarship for Global Professionals Alumni, 2024 Eastern Europe FLEX Ability Workshop (English Teaching), Moldova, 2015 America House Kyiv English Teaching Workshop, 2016 Volunteer, Camp Kudzu for Children with Diabetes, 2019 Volunteer, Meeting Central Ukraine in Lund Initiative, 2022 References available upon request. Запропонувати вакансію