Account-менеджер · gambling, betting

Create CVLoginCV viewTechnical Manager Specialist / Project ManagerNegotiableBelarusMinskFullRemoteWork experience5 years 1 monthLast work experienceDUX Group (Igaming)Technical Manager Specialist / VIP Account Manager3 yearsContactsAboutAboutI try to be a person who finds solutions in different kinds of issues with enthusiasm. I’m always looking for the ways to improve not only myself, but workflow of my team as well. I don't like to sit still. Not afraid of difficulties and enjoy to overcome them. Personally I am interested in establishing of friendly relations with teammates. Concerning my soft skills: I’m communicative and positive. Among the main skills I can highlight: free level of computer proficiency; 5+ years of experience in iGaming special programs (MS Office, Jira, Google Sheets); possession of office equipment; sociability, stress resistance, quick learner, I treat the assigned tasks responsibly and efficiently, I have experience in working in a team; Mastery of Jira / Confluence / Slack Basic knowledge of HTML / CSS Elementary level of MySQL I actively use AI services (Claude, Gemini, ChatGPT, Grok, Perplexity) in my daily work: I automate routine tasks, analyze data, and optimize work processes, regularly mastering new AI tools and approaches to improve efficiency and the quality of results.Affiliate experienceVerticalsGamblingBettingGamingWork experience5 years 1 monthSeptember 2023 - August 2026(3 years)DUX Group (Igaming)Technical Manager Specialist / VIP Account ManagerTechnical Manager Specialist: Processing written customer inquiries; - Comprehensive advice and clarification of customer queries; - Ensure customer satisfaction: strive to exceed customer expectations by delivering excellent service and maintaining a positive, friendly demeanor; - Handle high conversation volumes: manage incoming conversations efficiently to minimize wait times and ensure all customer inquiries are addressed promptly; - Collaborate with product, content, design, and other teams; - Develop and conduct onboarding training sessions aligned with the company’s goals and strategy. VIP Account Manager: - Engaging directly with top-tier customers, crafting personalized support and experiences that keep them coming back; - Work with customers, providing tailored services to a diverse clientele; - Develop retention and reactivation strategies that keep the thrill alive for most valued players; - Skillfully manage and tailor bonus offerings to align with strategic business goals and regulatory standards. - Create and execute eye-catching campaigns that enhance player loyalty and increase their lifetime value; - Construct compelling customer journeys across array of products, ensuring each VIP feels like the star of their own story.September 2023 - September 2024(1 year 1 month)SoftSwiss (Igaming) (https://www.softswiss.com/)Technical Account Manager- Working with the company's clients at the b2b level. - Development and maintenance of the client’s business from the technical side. - Operational work on client projects, assistance in team formation and development of the client’s product. - Building client communication with other company teams, setting tasks and setting priorities - Working with the Jira, Confluence platform. - Prioritizing client tasks for other teams. - Establishing and developing trusting partnerships with the company’s clients. - Debug client projects using various tools such as postman. - Maintaining and improving the performance of client projects. - Working with a large backlog of tasks.April 2021 - April 2023(2 years 1 month)SoftSwiss (Igaming) (https://www.softswiss.com/)Technical Support SpecialistProcessing requests in the system in “LiveChat”. Processing E-mail requests in the system in “HelpDesk”. Communication with the company's clients, including at the B2B level. Working with the BackEnd part of the company’s platform (knowledge of the features and intricacies of working with BackEnd) Solving customer problems and assistance on current issues at b2c and b2b levels. Assigning tasks to other departments of the company, as well as their subsequent processing (working in the Jira system). Training and consultation of new employees of the company in the basics of work and maintaining a friendly atmosphere in the team.SkillsProject ManagementAtlassian JiraSlackConfluenceGitTechnical SupportBusiness correspondenceTeamworkLanguage proficiencyIntermediate EnglishNative RussianEmploymentEmploymentFullWork formatRemote, Hybrid, OfficeWork scheduleFlexible, Shift, 5/2RelocationPossibleBusiness tripsBusiness trips possibleArbiHunterAbout the companyPublic APIMedia KitNEWSupportTerms of ServicePrivacy PolicyMoreSearch for employeesPublish a vacancyMobile appFor all questions@arbihunter_support© 2026 All rights reservedPrivacy Policy