CRM/Retention-менеджер · igaming, gaming

#резюме 📱 Контакт: +919718947332 @Kausarfarooqui💼 Должность: I would like to apply for the VIP Support Manager position.📅 Опыт: I have experience working with VIP customers in the iGaming industry at TopX, where I supported high-value players through live chat and written communication channels. I assisted clients from different regions, handling multilingual interactions and ensuring clear, professional communication at all times. My key responsibilities included customer support, resolving deposit and account-related issues, managing complaints, and contributing to customer retention through efficient problem resolution. I regularly handled escalations, ensuring that complex cases were followed through until full resolution while maintaining customer satisfaction. I also supported promotional and account-related inquiries, helping clients understand offers and platform features. My experience has strengthened my ability to manage high-pressure situations, multitask across multiple chats, and build positive relationships with customers through responsive and solution-oriented support.💰 Зарплата: My acceptable salary range is between $700 and $1000, depending on the overall compensation package, responsibilities, and KPI structure.🏢 Прошлые компании:I have professional experience working with TopX and Aetherplay within customer support and gaming-related environments.📝 О себе:I bring a combination of customer support expertise and technical knowledge, with a background in Artificial Intelligence and Machine Learning that helps me quickly understand systems, troubleshoot issues, and adapt to new platforms efficiently. I am experienced in working with VIP clients in fast-paced environments, maintaining professionalism, accuracy, and strong communication standards across multilingual written channels. I am comfortable working remotely, managing multiple chat conversations simultaneously, and consistently meeting performance and quality KPIs. I am highly motivated to grow within the iGaming industry, contribute to team success, and deliver a reliable and high-quality customer experience. I value responsibility, continuous learning, and maintaining a customer-first approach in every interaction.