Junior cRM/Retention-менеджер · ecommerce

Sign in Operations & Process Improvement Professional Location: Boynton Beach, FL Posted: June 09, 2026 Contact this candidate Resume: SERIEKA GREEN Boynton Beach, FL ***** • 754-***-**** • ********@*****.*** • linkedin.com/in/seriekagreen MBA Candidate (Operations Management) Lean Six Sigma Green Belt FAU PROFESSIONAL SUMMARY Operations and Project Coordination professional with experience in process improvement, vendor management, and workflow optimization across B2B and B2C environments. Demonstrated ability in procurement, inventory coordination, and daily operations management. Currently pursuing an MBA in Operations Management (FAU, Dec 2026) with a Lean Six Sigma Green Belt earned through academic coursework. KEY SKILLS Process Improvement & Workflow Optimization Operations Analysis & Problem Solving Lean Six Sigma Green Belt (Academic Certification) SOP Development & Process Documentation Project Coordination & Task Management Inventory Control & Logistics Coordination Procurement & Vendor Management Automation Workflows (Zapier, Tidio) KPI Tracking & Performance Reporting ERP / CRM Systems (Salesforce, ClickUp) Cross-Functional Collaboration PROFESSIONAL EXPERIENCE Executive Operations Assistant Salt Chamber Inc. Boca Raton, FL February 2024 – June 2025 -Managed COO correspondence including emails, phone inquiries, and scheduling; processed supply orders and tracked vendor deliveries for 3-4 vendors monthly, escalating fulfillment concerns as needed. -Tracked inventory levels across 15+ products and maintained replenishment schedules to prevent stock disruptions. -Coordinated affiliate partner onboarding and supported program development for the Salt Therapy Home affiliate channel. -Monitored weekly order fulfillment and affiliate sales data via Google Sheets, reporting findings to support operational decision-making. -Supported automation workflow builds and audits using Tidio, Zapier, and Google Sheets, identifying process improvement opportunities to reduce manual tasks and improve operational efficiency. Assistant Manager European Wax Center Delray Beach, FL September 2023 – February 2024 -Managed daily service operations including opening/closing procedures, service quality standards, and team performance oversight for a high-volume personal care location. -Reviewed KPI tracking dashboards using Google Sheets and Zenoti to monitor team productivity, prebooking rates, and revenue trends. -Conducted weekly inventory audits and contributed to monthly revenue forecasting to support budget planning and reduce supply gaps. -Coached team members on service delivery standards and prebooking conversion strategies, achieving an 80% prebooking rate and contributing to improved client retention. Sales Operations Support Sidcore Delray Beach, FL September 2022 – March 2023 -Supported sales operations and project coordination through CRM management, ensuring accurate tracking of customer communications and pipeline visibility. -Collaborated on internal sales initiatives and training workshops to improve sales goals and client retention. Patient Care Coordinator Assistant Success TMS Boynton Beach, FL March 2022 – October 2022 -Reviewed and cross-referenced patient notes against treatment needs to flag follow-up actions and maintain EHR documentation accuracy; submitted insurance claims as needed and coordinated with pharmacies to support prescription processing. - Maintained accurate patient records in EHR systems in compliance with documentation standards, supporting continuity of care. - Responded to patient inquiries on treatment plans and medications, serving as the primary liaison between clinical staff and patients. EDUCATION Master of Business Administration (MBA) - Expected December 2026 Florida Atlantic University Boca Raton, FL In Progress Concentration: Operations Management Relevant Coursework: Business Operations, Data Analytics, Managerial Accounting, Process Improvement, Marketing Strategy, Leadership Bachelor of Science, Health Science Florida Atlantic University Boca Raton, FL Completed CERTIFICATIONS & PROFESSIONAL DEVELOPMENT -Lean Six Sigma Green Belt (LSSGB) -Certified through Academic Coursework (2026) -Financial Accounting - NASBA (2025) -Reading Corporate Financial Statements - LinkedIn Learning / NASBA (2025) -Activity-Based Costing -LinkedIn Learning (April 2025) -Top Productivity Hacks -LinkedIn Learning (April 2025) -Harvard ManageMentor®: Managing Your Boss (March 2024) TOOLS & SYSTEMS Project & Operations: ClickUp, Microsoft Project, Google Sheets (VLOOKUP/XLOOKUP), Microsoft Office Suite CRM / ERP Systems: Salesforce, Zenoti, Active Campaign Automation & E-Commerce: Zapier, Tidio, Shopify, ShipRush Design & Communication: Canva, Microsoft Teams Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us