Lead sEO-специалист · dating, finance

Sign in Insurance Verification & Patient Support Specialist Location: Fort Worth, TX Posted: June 11, 2026 Contact this candidate Resume: Britney Beamon Fort Worth, TX ***** +1-682-***-**** ************@*****.*** Professional Summary Objective: To excel in problem solving and building relationships with patients to resolve concerns and ensure they get the medicine/supplies needed to ensure they live a healthier life. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere Work Experience Insurance Specialist McKesson Remote October 2025 to May 2026 • Conducted thorough benefit verifications for patients, ensuring accurate and up-to-date insurance coverage information • Maintained detailed records of all benefit verifications, including insurance details, copayment amounts, and coverage limitations • Closely monitored changes in insurance policies and communicated updates to relevant stakeholders within the organization • Maintained strict confidentiality of patient information according to HIPAA regulations throughout the benefit verification process • Provided support to the pre-authorization team by verifying patient benefits prior to scheduling medical procedures or treatments • Collaborated with case managers to ensure that patients' insurance coverage aligned with their healthcare needs and treatment plans • Participated in regular training sessions to stay updated on changes in insurance policies, billing codes, and industry best practices • Maintained a high level of accuracy when entering data into electronic systems while performing benefit verifications • Served as a resource for colleagues seeking guidance on navigating complex insurance policies or resolving billing- related issues • Conducted thorough benefit verifications for patients, ensuring accurate and up-to-date insurance coverage information • Collaborated with healthcare providers to obtain necessary documentation and complete the verification process in a timely manner Customer Care Specialist Wellington Insurance Group Fort Worth, TX April 2022 to October 2025 • Utilized AS400, ImageRight, intricately to resolve policy holder and agent questions in a high volume Inbound and outbound queue while slashing my quota for tasks processing by 50% over expectations weekly. • Successfully Assisted agents and the insured with underwriting guidelines • Using attention to details, I amended mortgage clauses, effective dates, processed cancellations, processed reinstatements and all policy amendments and all tasks assigned effeciently via AS400 • Imported files such as insured responses to underwriting letters, signed roof exclusions, hail exclusions and assigned tasks for underwriting review for policy changes promptly. • By actively listening, I thoroughly notated policies through ImageRight for next representatives to be on the same accord upon agent of record/insured inquiries • Provided precise verification to mortgagees on renewal/policy offer details such as deductibles, if offer includes replacement cost, dwelling coverage amounts, total premiums, effective/expiration dates, if insured or mortgage billed • Diligently researched property details via county Appraisal District official sites; researched policy history regarding claims to ensure residential properties are in compliance with underwriting letters. • Precisely filed insurance claims for policy holders and assisted them in contacting their desk adjusters • Informed agents and insured policy holders of underwriting letters for the property to comply with underwriting guidelines to reinstate or if policy would need to be rewritten • I provided reassurance and relieved, anxiety for licensed agents, running quotes by guiding them through our product guides, agent screen, and all around quote support for writing policies Billing & Retention Specialist /Customer Service Representative LegalShield PPLSI-Remote August 2017 to May 2022 • Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing via AS400 • Filed Claims in a timely manner on behalf of legalshield and IDShield members • Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures • Worked to turn cancellations into “saves” by negotiating, and assessing members needs to retain their membership • Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary • Researched complex billing issues or disputes, working closely with clients to reach satisfactory resolutions • Provided training and guidance to new team members on billing processes and systems • Managed a high volume of payment transactions, averaging 70+ per day • Processed and reconciled daily payments from various sources, ensuring accuracy and timeliness • Served as the main point of contact for customers regarding payment inquiries or disputes • Took ownership of customer issues related to payments until resolution was achieved Education High school diploma University Missouri Columbia, MO August 2008 to June 2010 Upper secondary education Associate's degree Skills Ethernet Typing Canvassing Restaurant experience Presentation skills Team lead experience Organizational skills Technical troubleshooting support Administrative experience Email customer support Fact checking Financial sales 3PL Northridge Cold calling Individual consumer customer service Sales (7 years) Negotiation Remote work experience Accounts payable Social media management Social media engagement Data collection Conflict management Customer returns handling Power Point Managing teams in a customer support role - Largest customer support team managed (16-20 team members) Branding Word Risk management Supervising experience Sales negotiation Social media brand management Warehouse experience Cash handling Grammar Experience Office management Call center experience Patient interaction Report preparation Good documentation practices (GDP) Non-technical user support car showrooms at RV/Car Shows Technical support Appointment scheduling Filing Proficient in Spanish ( read, speak, and write) System architecture - System architecture experience (6-10 years) Telecommunication Anti-money laundering Financial software Automotive sales Medical coding Customer support specialist experience Website management Sales presentations Multitasking Materials handling Order processing Data verification Client rapport building Presentation preparation Adaptability Adult learning Phone etiquette Task prioritization Contract negotiation Billing issue inquiries Call center agent experience Email marketing Handling customer inquiries Key Performance Indicators Computer operation Technical Proficiency Distribution center Customer needs analysis Dependability Relationship selling Technical support representative experience Improving customer support response time - Customer support response time improved (More than 30%) Medical software Technical user customer support HubSpot Customer interaction metrics Managing customer accounts Slack Sanitation Call escalation management PCI Social media trend analysis Zoom Microsoft Outlook Maintaining patient confidentiality Social Media Management Microsoft Excel Digital marketing - Digital marketing experience (3-5 years) Microsoft Teams Employee orientation Leadership Customer relationship management Customer support - Customer support experience (6-10 years) Background checks Bilingual (10+ years) Customer service Deal closing Microsoft Office Customer issue escalation Blogging Marketing Regulatory compliance Avaya Bookkeeping Publisher Hotel experience Hospitality Productivity software Order entry Computer hardware Attention to detail Fundraising Customer service problem- solving CRM system proficiency Grocery store Machine learning Processing cash transactions Data quality management AS400 Email Marketing Pricing Affiliate marketing Customer service through social media able to work RV SMS customer support Credit card payment processing Google Sheets Active listening Persuasion Salesforce Phone customer support Search Engine Optimization (SEO) Problem solving SharePoint Sales lead qualification Inside sales Baking Phone call management Cross-functional collaboration Dental terminology Inbound selling Marketing automation Able to Speak Clearly and facilitate customer service in teams and alone Remote (as sales environment) Telephone interviewing Sales management systems proficiency Survey research Accounting software CRM software Computer literacy Social media content marketing Writing skills Social media marketing Clear language communication Picking & packing Conflict resolution Phone communication IVR Word processing Debt collection skip tracing Data analytics Customer service management Market research surveys Process improvement standards implementation File organization Written communication Telemarketing Retail sales (4 years) Customer complaint resolution Kitchen experience Phone triage Debt collection Client communication Business development Client relationship development Google Suite Content Creation Critical thinking CSR Client interaction via phone calls Interpersonal skills Basic math Time management Conducting sales calls SEO Proficient in Excel QuickBooks Access Escalation handling Google Docs Analysis skills Root cause analysis Content creation Purchasing iOS Account reconciliation Western Union Speed Pay Systems engineering Debt collection negotiation Lending Upselling Adobe Acrobat Account Reconciliation Microsoft Word RV showing (1 year) Microsoft Access Classroom experience Sales Account management Multi- line phone systems Systems & applications support Customer communication Customer inquiry handling AI Lean Customer relationship building QuickBooks Online Financial transaction processing Client onboarding Schedule management Microsoft PowerPoint Creative problem- solving Executive administrative support Objection handling (sales technique) Client email correspondence Medical terminology Computer skills Accounts receivable Closing sales Establishing a connection with team and supporters/potential supporters and members Customer Care Data entry B2B sales DocuSign Call center Problem-solving Office experience Financial services Software troubleshooting Search engines Customer retention Greeting customers Phone answering Pharmacy technician experience Outbound calling Clerical experience Debits & credits ACH Communication skills Customer support experience within healthcare industry Patience Windows Teamwork Authentication Record keeping Client file management WordPress Excel data analysis Customer support experience within finance industry Databases Lead generation Research Loan servicing Live chat Canva Languages English Bilingual Spanish Certifications and Licenses Texas Notary Public February 2029 Certified Notary Public Driver's License Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us