Lead cRM/Retention-менеджер

Sign in Customer Success & Operations Leader Location: Municipio Valencia, Carabobo, Venezuela Posted: July 04, 2026 Contact this candidate Resume: ANDREA CONDE Valencia, Venezuela +58-414******* *************@*****.*** Driven Customer Success & Operations Specialist with 4 years of experience managing high-volume environments, optimizing operational workflows, and leading cross-functional teams. Proven track record of transforming complex client inquiries into seamless solutions while driving retention and satisfaction. Eager to leverage strong leadership and problem- solving skills to build and scale Revolut’s GlobalHire onboarding function. SKILLS Core Competencies: Customer Success Management, Client Onboarding, Relationship Building, Process Optimization, Escalation Management. Operations & Leadership: Team Leadership & Training, Budgeting & Resource Allocation, Cross-functional Collaboration, Strategic Planning. Tools & Adaptability: POS Systems, Data Entry, Billing Software, Rapid Tech Adaptability. PROFESSIONAL EXPERIENCE Operations Manager & Customer Service Supervisor 2022 – 2026 Business & Hospitality Sector Process & Onboarding Optimization: Designed and streamlined daily operational workflows and service standards, improving team efficiency and ensuring a consistent, high-quality client experience. Relationship & Account Management: Acted as the primary point of contact for high-value suppliers and demanding clients; negotiated agreements and managed end-to-end inventory procurement. Cross-functional Leadership: Supervised, trained, and motivated a multidisciplinary team, creating schedules, defining daily tasks, and building a collaborative culture. Escalation & Problem Solving: Resolved complex client complaints and unexpected logistical bottlenecks with full autonomy in fast-paced, high-pressure environments. Financial Oversight: Planned and monitored operating budgets, optimized resource allocation, and delivered performance and cost-management reports to senior stakeholders. Customer Service Specialist & Cashier 2021 – 2022 Business & Hospitality Sector Client Engagement: Served as the initial point of contact for customer portfolios, handling inquiries, managing orders, and proactively driving user satisfaction from day one. Issue Resolution: Managed and escalated customer feedback and transaction issues under pressure, maintaining 100% data accuracy in point-of-sale (POS) and billing systems. Revenue & Accuracy: Handled financial reporting, cash management, and card payment processing with absolute precision and transparency. EDUCATION & ADDITIONAL INFORMATION Languages: Spanish (Native) English (Intermediate B1, EF Standard). Interests: Professional Photography, Visual Storytelling, Digital Business & Affiliate Marketing Models. Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us