Customer Service & Marketing Leadership

Sign in Customer Service & Marketing Leadership Location: Newport, MI Salary: 22/hr Posted: July 22, 2026 Contact this candidate Resume: Staci Jennings Creative, well-rounded and innovative individual, with a life purpose of helping others. Newport, MI 48166 +1-734-***-**** ********************@*****.*** Professional Summary Versatile professional with proven leadership in team management, marketing, and community engagement. Directed marketing and communications at Habitat for Humanity, supervised teams of up to 150 volunteers, and managed multi- channel campaigns. Demonstrated expertise in operational oversight, brand growth, and stakeholder collaboration, consistently driving measurable improvements in customer satisfaction, engagement, and organizational impact. Work Experience Assistant Manager Dollar General Monroe, MI October 2025 • Supervised and trained a team of employees, including sales associates and lead associates, on store policies, safety protocols, and superior customer service, improving team performance and compliance. • Maintained strict adherence to company security practices and key control by efficiently opening and closing the store, reducing security incidents. • Performed daily cash register functions, including authorizing refunds/overrides, reconciling tills, and making secure bank deposits, ensuring 100% financial accuracy. • Managed '7 Day Workflow' plans to receive, unpack, and stock merchandise, achieving 100% planogram compliance and effective seasonal display staging. • Reduced store shrinkage by implementing inventory accuracy procedures and diligent tracking of damages and markdowns, resulting in measurable loss prevention. • Assisted the Store Manager with payroll entry, employee scheduling to ensure adequate coverage, and the recruitment/ interviewing of new hires, supporting efficient store operations. • Maintained professional relationships with over 15 vendors to ensure timely delivery and proper billing of high-demand merchandise, improving inventory turnover. • Resolved complex customer complaints and grievances efficiently, leading to a measurable increase in local customer satisfaction scores. Volunteer Manager Habitat For Humanity Monroe, MI June 2021 to April 2023 • Identified and recruited a diverse base of volunteers for construction sites, ReStore operations, and administrative roles through community outreach and social media campaigns, expanding volunteer participation. • Conducted orientations and safety briefings for groups of up to 150 volunteers, ensuring 100% compliance with OSHA and organizational safety standards. • Maintained high-accuracy volunteer records and tracked service hours using CRM systems like Salesforce, VolunteerHub, or Raiser's Edge, improving reporting accuracy. • Coordinated all daily logistics for volunteer build days, including scheduling, site host preparation, and managing on- site hospitality, ensuring smooth operations. • Developed and implemented formal volunteer appreciation programs and recognition events to foster long-term commitment to the Habitat mission, increasing volunteer retention. • Led volunteer components for major annual initiatives such as Women Build, Home Dedications, and community fundraisers, supporting successful event execution. • Partnered with Construction and Development teams to ensure project timelines were met by securing necessary skilled and unskilled labor, maintaining project momentum. • Cultivated relationships with local businesses, faith-based organizations, and veteran groups to create sustainable pipelines for new volunteer groups, strengthening community partnerships. • Served as the primary safety officer on build sites, ensuring all volunteers adhered to OSHA standards, proper tool usage, and PPE requirements to maintain a zero-accident environment. • Directly trained and supervised unskilled volunteers in essential residential construction tasks, including framing, roofing, siding, and interior finishing, improving build quality. • Managed daily site operations by organizing 'crew leaders,' staging necessary materials, and ensuring build tasks aligned with the Project Manager’s master construction schedule. • Oversaw the inventory, maintenance, and safe operation of power tools, ladders, and scaffolding; managed the logistics of mobile tool trailers between multiple build sites, ensuring equipment readiness. • Conducted routine inspections of volunteer work to ensure all construction met local building codes and Habitat’s quality standards before the next phase of the build. • Facilitated communication between volunteer crews and professional subcontractors (plumbing, electrical, HVAC) to ensure seamless transitions during specialized phases of the home build. Director of Marketing and Communications Habitat For Humanity Monroe, MI June 2021 to April 2023 • Elevated the organization's brand and drove engagement through strategic storytelling and multi-channel campaigns, increasing community awareness. • Led the development and implementation of comprehensive annual marketing and communications plans that aligned with the affiliate's mission and strategic goals, resulting in increased donor engagement. • Protected the Habitat for Humanity brand identity, ensuring consistency in voice, visuals, and messaging across all departments and platforms, strengthening brand recognition. • Supervised a small department of marketing and communications professionals, providing strategic direction, coaching, and performance evaluations to enhance team productivity. • Crafted and led the creation of compelling stories highlighting the impact on homeowners, Veterans, volunteers, and donors, mobilizing community support. • Oversaw the generation of all online and print content, including websites, social media, email marketing, and annual reports, expanding digital reach. • Developed messaging for key leadership priorities, including speeches, presentations, and thought leadership pieces for the CEO and board, improving executive visibility. • Cultivated and managed relationships with local and regional media representatives to secure earned coverage and enhance public positioning, increasing positive media mentions. • Created and managed press releases, media kits, and crisis communication strategies as needed, ensuring timely and effective communication during critical events. • Served as the primary point of contact for media inquiries and represented the organization at community and professional events, strengthening public relations. • Partnered with development teams to design and implement marketing campaigns that drove attendance, awareness, and giving for major events like galas, supporting fundraising goals. • Executed targeted retail marketing campaigns for Habitat ReStores to increase foot traffic, donations, and sales, boosting retail performance. • Managed all communication needs related to special events, groundbreaking ceremonies, and home dedications, ensuring seamless event execution. • Managed and grew the organization's digital footprint across social platforms and websites with a focus on user experience and emerging technologies, increasing online engagement. • Used performance metrics and analytics to track engagement, measure ROI on campaigns, and create future strategies, driving data-driven decision making. Licensed Commercial Real Estate Agent Bricks & Mortar Real Estate Waterford, MI January 2018 to September 2021 • Managed the acquisition, disposition, and leasing of commercial assets, including office, industrial, retail, and multi- family properties across [Specific Region], facilitating successful end-to-end transactions. • Negotiated complex purchase agreements, letters of intent (LOIs), and lease terms to secure favorable outcomes for clients while ensuring compliance with Michigan real estate laws. • Performed detailed financial analyses, including Pro Forma modeling, Net Operating Income (NOI) calculations, and Capitalization Rate (Cap Rate) assessments to evaluate investment viability. • Monitored Michigan-specific market trends, zoning changes, and economic developments to provide clients with actionable insights and competitive positioning. • Conducted Opinions of Value (BOVs) and comparative market analyses to help property owners set competitive asking prices and maximize ROI. • Developed and executed comprehensive marketing strategies, leveraging CoStar, LoopNet, and Crexi to maximize property exposure to qualified national and local buyers. • Served as a primary consultant for developers, institutional investors, and local business owners, aligning real estate portfolios with long-term business goals. • Proactively identified new business opportunities through cold calling, networking with the Michigan Economic Development Corporation (MEDC), and maintaining a deep database of local stakeholders. • Acted as the central point of communication between legal counsel, environmental consultants, lenders, and municipal planning boards to move deals through the due diligence phase. Graphic Designer Bricks & Mortar Real Estate Waterford, MI January 2018 to September 2021 • Developed cohesive visual identities for high-profile commercial developments, including custom logos, color palettes, and typography used across all physical and digital touchpoints, strengthening brand consistency. • Designed and produced 50+ page investment offering memorandums for multi-million dollar assets, translating complex financial data and market trends into digestible, high-end layouts. • Created pitch decks, quarterly market reports, and broker bios that standardized the agency’s professional image and directly supported the conversion of new listings. • Designed UI/UX for property-specific websites and managed email marketing templates (Mailchimp/Constant Contact) that achieved an average [X]% click-through rate, enhancing digital engagement. • Managed the production and placement of large-scale outdoor signage, window wraps, and banners, coordinating with vendors to ensure brand accuracy and local zoning compliance. • Spearheaded the visual strategy for LinkedIn and Instagram, creating motion graphics and video snippets that increased follower engagement by over 300%. • Acted as the primary liaison for print houses, photographers, and signage installers, managing budgets and ensuring all materials met strict deadlines for property launches. • Photographed property exteriors and edited architectural photography; managed a centralized digital asset library for the brokerage, improving asset accessibility. • Partnered with brokers and researchers to transform raw data and site plans into professional infographics and site maps, supporting sales efforts. Social Media Manager Bricks & Mortar Real Estate Waterford, MI January 2018 to September 2021 • Developed and executed a comprehensive social media roadmap across LinkedIn, Instagram, and Facebook to elevate the corporate brand and individual broker profiles, increasing brand visibility. • Increased total follower growth by over 300% and boosted organic engagement by 150% through consistent, high- value content tailored to investors, tenants, and developers. • Acted as the digital 'voice' of the firm, ensuring all posts, comments, and interactions aligned with the company’s professional standards and Michigan market positioning. • Created and managed multi-media 'Listing Spotlights,' utilizing professional drone footage, high-end photography, and custom graphics to drive inquiries for flagship commercial assets. • Collaborated with senior brokers to transform raw market data and quarterly reports into 'snackable' LinkedIn articles and infographics, establishing the firm as a regional industry authority. • Spearheaded the adoption of short-form video (Reels/Video posts) for property tours and 'Market Minute' updates, which became the highest-performing content category for the agency. • Managed a monthly ad budget for targeted Lead Gen ads, resulting in a decrease in cost-per-lead for high-priority listings. • Utilized Hootsuite, Sprout Social, or native analytics to track KPIs (Reach, Impressions, Conversions), providing monthly reports to the leadership team to refine marketing spend. • Monitored and responded to digital inquiries and industry mentions, ensuring a prompt response time to capture potential leads in real-time. Waitress/Server Sal's Restaurant Monroe, MI January 2018 to June 2020 • Acted as the primary face of the establishment, delivering a high-standard service experience that aligned with the brand’s reputation and hospitality goals, increasing repeat patronage. • Managed complex interpersonal dynamics in a fast-paced environment, ensuring clear communication between 'front- of-house' staff and 'back-of-house' operations to ensure seamless service. • Resolved guest concerns and service hurdles in real-time, utilizing professional de-escalation tactics to maintain a positive brand image and ensure repeat patronage. • Utilized deep product knowledge to drive revenue through persuasive communication and personalized recommendations, consistently meeting or exceeding daily sales targets. • Managed high-volume workloads and competing priorities during peak hours, maintaining extreme attention to detail and accuracy under pressure. • Processed high volumes of financial transactions accurately and managed daily cash reconciliation and reporting, ensuring financial accountability. Assistant Manager Dressbarn/Roz & ALI Woodhaven, MI March 2016 to April 2020 • Supervised and mentored a team of associates, providing daily coaching on sales techniques and customer engagement to meet individual and store-wide KPIs. • Managed store opening/closing procedures, including cash reconciliation, inventory auditing, and labor scheduling to ensure peak operational efficiency. • Acted as the primary point of escalation for customer service issues, consistently maintaining a high Net Promoter Score (NPS) through professional problem-solving. • Executed monthly floor sets and window displays according to corporate directives, ensuring brand consistency and strategic product placement to drive impulse buys. • Monitored stock levels and identified 'slow-movers,' collaborating with the District Manager to implement markdowns and promotional strategies that cleared aged inventory. • Analyzed daily and weekly sales reports (Conversion, UPT, and ADS) to identify performance gaps and pivot team strategy in real-time. • Led the local rollout of national marketing campaigns and loyalty program sign-ups, consistently exceeding store goals for the 'Dressbarn Credit Card' and email database acquisition. Education Psychology (Associate in Science (AS)) University of Michigan-Dearborn Dearborn, MI September 2009 to June 2011 Basic Studies (High School Diploma) Grosse Ile High School Grosse Ile, MI 2005 to 2009 Skills Front desk Mobile applications Content writing Upselling Data collection Marketing Marketing strategy development Onboarding process management Organizational skills Customer service Price negotiation Cooking Customer relationship management Event sales Phone communication Microsoft Word Digital marketing performance monitoring Content development Client interaction via phone calls Presentation preparation Search Engine Optimization (SEO) Client relationship development SEO Market research LinkedIn Marketing management Experience with children Social listening Project scheduling Negotiation Mentoring Office experience Events management Task prioritization Digital marketing budget management Computer operation Regulatory compliance Project leadership Phone etiquette Relationship management Direct sales Balancing cash drawers ChatGPT CRM system proficiency Interviewing Social media manager experience Video shooting Attention to detail Initial Contact (sales skills) Groundskeeping Meta Ads Web analytics Retail sales Content management systems Facebook Digital design Accessibility in interaction design Advertising sales Social media brand management Horticulture Marketing automation Google Slides Fact checking Salesforce Marketing Cloud Microsoft Excel Clerical experience Product management Sales support Writing skills Content management Sales management Public presentations for community outreach Customer acquisition Data analysis skills Sales Deal-based sales targets Technical Proficiency Fair Housing regulations Content creation Google Sheets Facilities management Blogging Volunteer programs (community engagement initiatives) Nonprofit management CSS Filing IT Retail math Web development POS systems Restaurant experience Performance marketing Product marketing Managing projects Medical records Non- disclosure agreements (NDAs) Constant Contact Outbound sales Achieving sales targets Print advertising YouTube Mechanical knowledge Sales development Grammar Experience Weight checks Canvassing Google AdWords Databases Calendar management Time management Fundraising Data entry Content scheduling Compliance management Property management Software troubleshooting Power tools Paid search advertising campaigns JavaScript Adobe Acrobat Media performance analytics Media buying Business operations Product demos B2B marketing Data analytics Email marketing campaigns Salesforce Adobe P&L Management Adult education User Interface (UI) Data visualization projects Information management Childcare Cold calling Art direction Classroom experience WCAG Materials handling Microsoft Project Facebook Advertising Website maintenance Database administration Community relationship building Stocking Sales automation technologies Analytics Computer skills Adobe Creative Suite WordPress Administrative experience Brand messaging Web design Research Google Docs Ethernet Proofreading Marketing analytics Photography Journalism Sales experience within retail Social media content marketing Copywriting CRM software Media content creator experience Management Microsoft Outlook Data management Digital marketing Graphic design Branding Hootsuite Appointment scheduling Desktop support Operations management Project planning Serving Joomla Sales presentations Driving SEO tools Presentation skills Managing retail teams Google Search Console Staff training Editorial guidelines Online marketing GPS Experience working with students Warehouse experience Paid search marketing Hospitality Working with people with developmental disabilities E-commerce Process management Productivity software X (Twitter) Cash handling Event planning Musical instruments Achieving HIPAA compliance Adobe Dreamweaver Search engines Employee relations Lead generation Amazon Ads Paid advertising Moving Analysis skills Employee onboarding Google Analytics Web analytics reporting Adobe Lightroom Teaching Typing Public relations Algorithms Paid advertising campaign management Construction painting Digital marketing campaign setup Database management Online advertising Coffee experience Computer literacy Office management Market analysis Leading organic search traffic initiatives Windows Google Ads Media relations Launching community engagement initiatives Business development Real estate law Underwriting Blog design Website management English Videography Text messaging Maintaining patient confidentiality Microsoft PowerPoint Digital campaign management Volunteer management Grocery store Travel planning Medical terminology Instagram AP style Photo editing AI Employee orientation Project management Social media strategy Interpersonal skills Mobile marketing Store management Linkbuilding Event planning project management Adobe Photoshop Google Tag Manager Microsoft Access Leadership Social media management HIPAA Agile Supervising experience Computer networking Inside sales Editing MailChimp Account management Customer support Marketing campaign budget management Volunteer recruitment Teamwork Training & development Communication s