Customer Service & Technical Support Specialist

Sign in Customer Service & Technical Support Specialist Location: New York City, NY Posted: August 05, 2026 Contact this candidate Resume: Tanisha Sledge Bronx, NY ***** 646-***-**** **************@*****.*** Professional Summary Experienced Customer Service professional with 25 years in customer support roles, specializing in call center operations, technical support, and account management. Proven ability to handle high call volumes and deliver exceptional service using CRM and other digital platforms. Seeking a customer service position to leverage skills in communication, troubleshooting, and data entry for enhanced customer satisfaction. Work Experience Customer Service Associate (Remote) Knights of Columbus Queens, NY January 2026 to July 2026 • Providing Kofc information to officers and memebers • Assisting with online access and issues • Troubleshooting for online members • Billing and membership assistance Customer Service Representative Honey Dew New York, NY December 2024 to October 2025 • Act as a central point of contact for patients and their families. • Explain medical conditions, medications, and treatment plans. • Processing prescriptions for patients. • Monitor patient progress and adjust care plans as needed. Customer Service Representative (Remote) American Customer Care Health Insurance Montoursville, PA January 2024 to October 2024 • Managed client portfolios, providing tailored insurance solutions based on individual needs. • Conducted risk assessments to identify coverage gaps and recommend appropriate policies. • Processed claims efficiently, ensuring timely communication and resolution for clients. • Developed and delivered presentations on insurance products to educate clients and stakeholders. • Collaborated with underwriters to assess risk and determine policy terms and premiums. • Stayed updated on industry trends and regulatory changes to advise clients effectively Outreach Coordinator (Remote) InquisitHealth Allentown, PA March 2022 to December 2023 • Communicated with insured individuals to gather required information and update them on account status or changes. • Entered and managed data in digital systems to facilitate document preparation and account adjustments. • Conducted manual outreach to over 100 prospective leads daily, delivering detailed insights on insurance allowances. • Ensured the confidentiality and security of medical records, adhering strictly to regulatory guidelines for information release. Administrative Assistant Nourish Family Nutrition (Temp) Allentown, PA April 2023 to September 2023 • Managed administrative duties efficiently, utilizing HelpScout, CRM, and Slack to ensure seamless communication and organization. • Coordinated and scheduled appointments by handling all incoming calls, enhancing client service and satisfaction. • Responded promptly to inquiries through emails, faxes, and text messages, maintaining professional and timely interactions. Virtual Tech Support Agent Med Scope America Pennsylvania Allentown, PA January 2022 to January 2023 • Delivered remote technical support to consumers and installers, ensuring effective resolution of issues related to medical alert devices. • Facilitated the activation and shipping processes of medical alert devices, enhancing service efficiency and customer satisfaction. Virtual Consultant (Remote) PNC Bank/National City Bank Allentown, PA April 2020 to June 2020 • Delivered comprehensive account information and facilitated online banking setup and issue resolution for clients, ensuring seamless service and support. • Conducted fund transfers and communicated detailed product information, including rates, ATM limits, overdraft fees, and monthly service charges, to enhance client understanding and satisfaction. Customer Service Representative (Remote) Walmart.com Allentown, PA November 2019 to January 2020 • Evaluated customer account information to assess issues and determine potential solutions, ensuring efficient resolution and customer satisfaction. • Documented customer interactions, processed payments, confirmed order deliveries, and provided tracking information, enhancing overall service efficiency. Online Specialist (Remote) Apple Allentown, PA July 2019 to September 2019 • Managed logistics for device shipments and reception, while delivering accurate product pricing and information to enhance customer satisfaction. • Processed payments efficiently and resolved device issues through effective troubleshooting, ensuring seamless customer service experiences. CSR/Tech Support (Remote) Sitel Group Allentown, PA April 2019 to June 2019 • Secured payments for cable services by effectively communicating billing details, including service and late fees. • Managed customer accounts by accurately applying information for service fees and scheduling service appointments. Customer Service Representative IQor Inc Bethlehem, PA November 2017 to November 2018 • Entered and managed insurance data for filing claims, ensuring accuracy and compliance with relevant regulations. • Protected the security and confidentiality of medical records by clarifying codes or diagnoses and releasing information according to established guidelines. Customer Care Representative (Remote) Sykes Enterprises, Incorporated Allentown, PA December 2015 to November 2017 • Processed and entered customer orders while managing account cancellations to ensure accurate and efficient service delivery. • Addressed and resolved customer service and billing complaints by conducting detailed troubleshooting and making necessary billing adjustments. • Collected and analyzed customer feedback to improve service processes and enhance customer satisfaction. Customer Care Representative Advantage Reserve Manhattan, NY March 2014 to June 2016 • Planned routes, itineraries, and accommodation details using telephones, faxes, mail, and computer systems. • Computed fares and fees to provide accurate pricing information to customers. • Answered inquiries and prepared customer invoices to ensure efficient service delivery. Cell Phone Support Specialist Verizon Greensboro, NC June 2015 to December 2015 • Delivered comprehensive product and service information while efficiently managing order processing and account adjustments, including cancellations. • Resolved customer inquiries by determining service charges, collecting payments, and coordinating billing processes. Customer Service Agent AEGIS Manhattan NY January 2005 to August 2011 • Corresponded with clients to gather information and communicate account status or changes. • Transcribed data accurately to worksheets and ensured proper documentation. • Calculated premiums, refunds, adjustments, and new reserve requirements to maintain accurate account records. Education Upper secondary education High School Diploma LaGuardia Middle College High School Skills Organizational Strengths Computer operation Individual contributor experience Telemarketing Handling customer inquiries Sales experience within manufacturing Data collection Slack Technical support representative experience Adobe Acrobat Attention to detail POS systems WordPress Spreadsheet charts Administrative experience - Administrative experience (6-10 years) VoIP Interviewing Physiology knowledge Non-technical user support Phone call management Customer communication Fine dining experience Maintaining an organized workspace Scanning Public Health Call Center Experience Time management Basic math Phone customer support Microsoft Outlook Technical sales Photocopying Google Suite Instagram Employee orientation Microsoft Excel Customer complaint resolution Host/hostess experience Anatomy knowledge LAN Calendar management Phone answering Closing sales Work ethic Medical Billing Microsoft Office Expertise Computer skills Sales Windows CRM Software Upselling Customer service Inbound and Outbound Calling Managing customer accounts Medical records Communication skills Organizational skills English Teamwork QuickBooks Hospitality Desktop Support HVAC sales Interpersonal skills Cross-selling Medical administrative support Recruiting Customer service problem-solving Service scheduling Administrative experience within retail industry Electronic health records (EHR) management Client rapport building Providing product information Customer support experience within finance industry ICD-9 Facebook Social media platforms Zendesk Customer relationship building Office management Cash register operations Customer order taking Billing Coding Software sales Clerical experience Remote work experience SaaS Outbound sales Zoom Cashiering Negotiation Interpersonal communication CRM system proficiency Cash drawer handling Productivity software Customer inquiry handling Inside sales Typing Appointment scheduling CPT coding Customer issue escalation Microsoft Word Multitasking Pricing HIPAA Trained Technical Support Shipping and Receiving Understanding Dispatching Insurance sales Troubleshooting Google Docs Leadership Marketing Research Affiliate marketing Client services experience within retail industry Data entry EMR systems Prospecting High-Energy Attitude Account management Call center agent experience Tax experience Human resources Epic Accounts payable Administrative experience within healthcare Client relationship management iOS Database management ICD-10 Salesforce Customer service manager experience Data mining Cold calling AI Record keeping Ethernet Google Workspace Electrical experience Microsoft Windows Server Medical terminology Client inquiry handling Direct Sales Network Support Documentation and Reporting Order assistance Software Troubleshooting Phone etiquette Phone inquiries Serving Live Chat Order entry ADP Customer support specialist experience Analysis skills Technical Proficiency Amadeus Ability to motivate Help Desk Deal closing Casual dining experience Credit Card Payment Processing Dealership experience Medical coding VPN Microsoft Office Phone communication Grammar Experience Customer interaction during outreach Confidential information handling Conflict management Client interaction via phone calls Languages English Language proficiency level 4 Additional Information Authorized to work in the US for any employer Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us