Support Agent Fraud Analyst

Sign in Support Agent Fraud Analyst Location: Qormi, Malta Posted: August 06, 2022 Contact this candidate Resume: Emilien Massart Email: *******.*******@*****.*** Mob: +336******** Profile Experienced and motivated person with a deep knowledge of the gambling and payment industries. Excellent team player, customer focused mind-set, curious, fast learner, adaptable to dynamic, fast- growing, and multicultural environment. More than 10 years of experience in igaming (poker and casino). 4 years of experience in Payment and Fraud – KYC check, Fraud and security checks and Withdrawals approvals. 9 Months of experience as a Casino manager Professional Experience Customer support agent at Bally Technologies (December 2011- July 2012) Part of the Customer support team, focused on the biggest market for the company – France and French speaking countries. Replying to players on live chats or emails regarding any issues a player can have Offering bonuses and rewards to loyal players Checking KYC documents for account verification Customer Service Agent at Everest Poker (September 2012-November 2015) Replying to players on live chats or emails regarding any issues a player can have Offering bonuses and rewards to loyal players Checking KYC documents for account verification Security Verification Agent at Pokerstars (November 2015-September 2016) Working in a dynamic Verification team, focused on account verifications and fraud analysis. Checking KYC documents for mostly French market as well as other smaller markets like Portuguese, Swedish. Conducting analysis and investigate suspected duplicate accounts to mitigate potential financial and reputational risks. Customer support and Payment and Fraud Analyst at HappyHugo.com (September 2016- January 2019) Replying to players on live chats or emails regarding any issues a player can have Offering bonuses and rewards to loyal players Checking KYC documents for account verification Checking game play and any suspicious activity and approve players withdrawals. Payment and Fraud Analyst at IgamingGroup (February 2019- December 2019) Checking KYC, Gameplay and approving players’ withdrawals. Investigating suspected duplicate accounts to mitigate potential financial and reputational risks. Casino Manager at Happy Hugo Casino (January 2020 – September 2020) Setting up all the Weekly and Monthly campaigns Updating the banners on the website with all the content in different languages Checking all the numbers every day to find new strategies and improve different KPI’s. Ordering the games on the site with the new releases Updating and Crediting VIP players Payment and Fraud Analyst at Maxent (November 2020 – July 2022) Checking KYC, gameplay and approving withdrawals. Investigating any possible fraudsters and bonus abusers French translator/proofreader for an online casino (October 2020 – now) Taking care of all the French part for online casino – Translation and proof reading. Social skills Self-motivated and excellent team player, committed to achieve best results in productivity and quality. Self-critical and loyal employee with excellent time management skills, self-driven and curious about any news in the business. Looking constantly to overachieve expectations, develop new skills and grow in the company. Capable to work under high pressure, able to take ownership, out of the box thinker Experience in working with different operating systems/database/programs – Jira, Customer.io, CMS, MS Office application. Positive and friendly personality. Interested in self-development, coaching and marketing. Taking part in different campaigns to motivate and educate employees. Languages French: native English: Proficient user (C2 level) Education National Higher Diploma in Trade and Marketing in 2004 French grammar specialist Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us