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Sign in Contract Consultant Manager Security Location: Memphis, TN Salary: 110000 Posted: September 20, 2022 Contact this candidate Resume: LOUIS THOMPSON **** ****** ***** • Memphis, Tn. *8128 901-***-**** • *****************@*****.*** www.linkedin.com/pub/louis-thompson/10/a99/b64 Wealth of experience managing large, complex projects and programs from concept to delivery Program Management Project Management Risk Management Contract Administration Resource Allocation Acquisitions Change Management Scheduling / Logistics Program Evaluation Strategic Planning Resource Management Multi-Million Dollar Budgets Served as Program Manager for large, complex programs with centralized and decentralized task orders support requirements. Program Manager with 14 years of experience, successfully launching, directing and managing large scale cross-functional programs - performing management functions such as planning, scheduling, organizing, and tracking process, and ensuring the feasibility of the project. ITIL-based IT Service Management (ITSM) implementation experience encompassing Incident, Change, Problem and Service Request Management processes using ITSM support tools such as Remedy, ITSM and ServiceNow, Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems Conflict Management Turnaround Operations Staffing & Resource Management Risk & Issue Management Financial Modeling & Analysis Agile & Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management Villanova University, Villanova, Pennsylvania – Advance Master Certificate in IT Service Management - ITIL Foundation Plus Project Management (IS/IT Professional) - Advanced Master Certificate in Project Management - Project Management Professional Six Sigma Green Belt Certification - Information Technology Secured senior leadership sponsorship of programs and approval of project objectives. Well rounded understanding of IT (development and integration practices, project infrastructure needs, testing and general application support needs, delivery methodologies (waterfall, Agile, RUP, etc.) Spearheaded Disaster Recovery after Hurricane Katrina totaling $48+-million in losses; utilizing 'Straight Through Processing – STP - 'I was able to optimize the speed at which our claims transactions were processed. This process was utilized throughout the rebuilding of our entire 3 state - IT infrastructure including the stabilization and regeneration of Help Desk Support and User Desktop Support, Networking and Integrating Computer Hardware and Services, telecommunications solutions, IT software/hardware and server and data storage. Honored with the CSC System Sciences Division President’s Excellence Award in Management Excellence—selected from 3,300 candidates. Instrumental in saving $2.8M in Northrop Grumman Ship Systems IT maintenance vendor-support contract costs through renegotiations, rebids, or terminations of unneeded maintenance contracts. Pioneered and developed strategic business plans to develop alliances with key large businesses such as IBM and Microsoft to align capabilities and services to become more competitive in winning Federal contracts. Directed program efforts in several areas, including cost management, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities As a Cross Functional/Technical, Project/Program Manager Managed teams in planning and executing business programs - Communications (Listening, Persuasiveness, Oral, Written, Influencing and Negotiation), Leadership (Impact, Involvement) People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resilience/Adaptability) Overseeing the development, management and implementation of enterprise wide initiatives as directed by leadership. Senior Program/Project Manager with a passionate and innovative, future-oriented vision, leveraging private, public & government C-level experience to mobilize and support major projects Primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. Served as a liaison among corporate management, program managers and Federal Agency program directors/managers. Had ultimate responsibility for resources and the accomplishment of all tasks assigned under this contract. Coordinated, sequenced and provided program-level management for project managers running multiple projects simultaneously; evaluated interdependencies between multiple initiatives, provided budget control of high level investments and ensured on-time delivery of projects. Organized, directed and managed support services for all activities, serving as authorized interface with the Government Contracting Officer (CO), the contract level Secured senior leadership sponsorship of programs and approval of project objectives. Well-rounded understanding of IT (development and integration practices, project infrastructure needs, testing and general application support needs, delivery methodologies (waterfall, Agile, RUP, etc.) Researched accounts business drivers by understanding telecommunications; retaining knowledge of the sales industry; collaborating with specialists in support services; identifying critical factors aligned to the specific account; driving new business within the account; developing knowledge on competitors; navigates a complex set of tools and support structures Business Based Capacity Planning Methodology Performed an analysis of business requirements, drivers and I/T resource consumption across multiple platforms and developed a macro level capacity planning methodology using natural business forecast units for a major U.S. retail and manufacturing company. Developed and Delivered IT Business Services Management (ITSM) and Service Support, COBIT, and Organizational Transformation solutions based on ITIL best practices focusing on the people, process, technology and information perspectives. Provide integrated enterprise-wide business solutions, including a focus on digital enterprise, customer centricity and intelligent automation and all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Accountability & Commitment: o Ability to formulate and gain alignment on end state vision and roadmap for program o Ability to achieve business outcomes and stakeholder satisfaction Learning Agility: o Ability to identify opportunities and gain organizational support for strategic initiatives critical to driving the program, as well as, quick hits o Ability to adapt and work effectively within a variety of situations and with various individuals Business Acumen: o Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery o Ability to understand and take action when changes in program impact other business priorities Problem Solving: o Ability to uncover and take action on hidden problems and risks o Communicates complex problems and plans to address them to all impacted stakeholders Process Adherence: o Ability to engage in program initiating activities such as identifying stakeholders, identifying program management approach, defining roles and responsibilities, etc. o Ability to implement a program communication strategy to drive awareness of the program and organizational value. Provide a compelling reason to increase understanding and agreement; highlight successes to Professional Experience Birlasoft - Memphis, Tn 05/2022 - 07/2022 Sr. Project Manager - Project Development and Management Provided Ten (10+) years’ experience project management experience including developing project schedules, managing team resources, creating work breakdown structures, estimating size and effort for new deployment projects. Effectively applied project management methodologies and enforced project standards. Dove into complex projects and took them forward with minimal supervision. Very Proficient with object management s/w tools as well as other productivity tools including: MS Office, Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint. Directed and drove complex project efforts to completion. Strong problem-solving and analytical skills. Ability to provide competent and proactive leadership. Ability to establish cross-functional, collaborative relationships with business and technology partners. Sound business acumen and good judgment. Ability to negotiate and influence at all levels of the organization. Flexibility, interest and ability to work in a fast-paced environment on mission critical projects Infinity Solutions Alpharetta, GA 05/2018 - 10/21 Sr. Project Manager - Threat, Vulnerability Tracking and Assessment Management (contractual) • Responsible for working with Security & BU/COE's on establishing a regular cadence for Rapid 7 Reporting • Established a repeatable process for reviewing & communicating action plans to ensure all stakeholders are engaged. • Worked with GPS PM's, BU PM's, and Security, established a repeatable summary report to communicate progress for each team. • Worked closely with Patch Champions to ensure status is accurate & up to date • Acted as an escalation point for Patch Champions • Developed, implemented, and executed industry-leading vulnerability management services, vulnerability remediation and patch management oversight • Lead technology vulnerability remediation efforts through cross functional working committees • Lead Security Red Team Program to test effectiveness of Security controls and processes • Managed planning and execution of corporate penetration testing engagements • Identified and resolved false positive findings in assessment results • Analyzed threat and vulnerability feeds and analyze data for applicability • Assessed compensating controls and validate efficacy of existing controls • Responsible for generating timely vulnerability assessment reports to management and stakeholders • Produced vulnerability, configuration, and coverage metrics and reporting to demonstrate assessment coverage and remediation effectiveness • Recommended security controls and/or corrective actions for mitigating technical and business risk • Maintained an awareness of existing and proposed security standards, industry best practices, legislation and regulations pertaining to information security and recommend appropriate changes Reporting • Monitoring and analysis of industry and privately obtained vulnerability data • Collaboration with Security, Technology and Risk teams to drive the effective remediation of identified vulnerabilities • Monitoring and analysis of threat management feeds and reports • Development of threat reports and metrics, including enterprise security threat model • Development and analysis of security vulnerability and threat reports with technology, security and corporate business units • Collaboration with technology partners to validate and optimize effectiveness of risk mitigation efforts. • Collaboration with risk teams to drive the effective implementation of red team recommendations and management of associated risks • Held regular status meetings with direct reports • Completed comprehensive performance and career development plans for staff By Light Professional IT Services Atlanta, GA 04/2016 - 02/2017 Senior Project Manager, Disaster Recovery & Business Continuity (Contractual) Delivered on specific Operational Readiness, Customer Experience or Defect resolution initiatives as required for specific launch or release driven change. Defined business unit and operational goals, prioritize assets based on impact to business goal, categorize threats to critical assets, and determine severity of vulnerability in the critical assets Formulated and implemented strategic solutions to mitigate disaster risk and optimize return on investment (ROI) Delivered a wide range of business continuity solutions to a highly visible, sensitive, and multifaceted program, which involve designing and executing program initiatives and supporting project planning initiatives Rendered effective and cost-efficient project management, analytic support, and process and technical solutions to a wide range of issues Selected Accomplishments: Played a major role in the Metro Atlanta Rapid Transit Authority (MARTA) project: Establishment, analysis, and dissemination of recovery environment requirements while overseeing the implementation of disaster recovery strategy to protect MARTA in case of disruption to technology resources Facilitation of building, testing, and maintenance activities for all disaster recovery plans and processes, while handling the selection, definition, maintenance, and management of disaster recovery tools Collaboration with vendors, business units, and technology groups to guarantee targeted and timely communication with senior management and internal stakeholders Identification of disaster recovery program governance, process and technology solutions, compliance control, and project tracking and reporting Oversight of overall disaster recovery program quality assurance to ensure successful and timely delivery of effective solutions Provided Supervision of non-recurring tactical projects as the manager of ship systems sector retained services and the manager of sector change notification processes Managed the Metro Atlanta Rapid Transit Authority (MARTA) Disaster Recovery & Business Continuity project: Establishment, analysis, and dissemination of recovery environment requirements while overseeing the implementation of disaster recovery strategy to protect MARTA in case of disruption to technology resources Facilitation of building, testing, and maintenance activities for all disaster recovery plans and processes, while handling the selection, definition, maintenance, and management of disaster recovery Kinetix - Atlanta, Ga 03/2015 – 10/2015 Project Manager Security, Project Management Multimillion-Dollar Budgets Risk Management PCI Compliance ISO 27001/ISO 27002 Global Payments Information Security & Data Protection (IS&DP) - Directly supporting the Vice President of ISDP - Lead the security team responsible for the management of Global Payments’ worldwide information technology compliance program (including PCI and SOX 404 Information Technology) Project Rose was a multiple workstream initiative requiring Information Security to provide consulting and y services, implementation services, testing services, and operation support. There were 17 diverse workstreams concurrently underway with immediate, short-term, and longer-term deliverables. Information Security controls, secure engineering, and operational workflows needed to be developed and/or modified to accept the new volume of business. Accountabilities - Control Testing Scoping / Performance / Reporting Project Responsibilities: ●Managed the implementation project for all IS&DP-related departments; these are - IS Architecture, IS Engineering, IS Operations, Compliance, Consulting & y Services and the Compliance Engineering third party managed services team. . ●Managed all IS project groups to completion. Currently these IS groups are: Systems Seeding & Migration (AS400’s), Network Connectivity, FIS Managed Services (Gaming Bureau), 3rd Party Services (iGaming), and Call Centers. . ●Solicited feedback from the IS & DP department following their multiple review sessions with our client. Feedback was to be restructured into action items for the individual project workstreams. Feedback was tailored into action items to be delivered by the project workstream leader and tracked / managed toward completion. . ●Held regularly scheduled work sessions with Project Leaders and IS&DP Project, Operations, Supporting Leadership. Emphasis was on tracking progress toward goals, resource allocations, and escalation details. . ●Maintained current status of the IS&DP project tasks status and report using Global Payments standard PM protocol. Multiple reports were required (weekly, monthly, quarterly) . ●Demonstrated proven considerable knowledge of common security and healthcare industry standards and regulations (HIPAA / HITECH, HITRUST, Meaningful Use, PCI/DSS, Red Flags, ISO 27001/27002, NIST 800-53, COBIT), especially as it relates to the following: Building an Information Security Management System and/or program; ●Conducted information security risk assessments Preparing organizations for audits (OCR, OIG, CMS, external audits, internal audits, etc.) Ethical hacking Architecture and technology security assessments Demonstrate extensive knowledge of assessing and recommending enterprise security solutions in adherence with industry security standards, specifically for the healthcare industry Accountabilities - Control Testing Scoping / Performance / Reporting ●Collaborated with the business units and Business Technology Services (BTS) to design and develop internal controls, methods, and procedures, understanding Data Flow, Data discovery and data loss prevention (DLP) and make quality observations. ●Managed or led in-depth compliance reviews to validate information security key controls to identify control risks, and analyze root causes and trends in potential control weakness, partnered with Business Unit and BTS, and promote activities that foster awareness and understanding of information technology controls across the organization. Recommended new controls to meet compliance standards where applicable. ●Monitored open audit items from information technology audits and external compliance/certification audits to ensure execution of remedial activities defined in the agreed action plans and risk treatment plans. ●Evaluated and integrated ICFR (Internal Controls over Financial Reporting) with ISO 27001/ISO 27002 controls and framework. ●Evaluated systems, networks and processes for compliance with Global Payments policies and standards, industry requirements, and applicable regulations and laws ●Partner with management, as appropriate, to resolve any identified information security and compliance gaps. ●Developed and evolved the information technology compliance assessment methodology, and managed/conducted compliance audits (e.g., PCI, SOX, SSAE16, TR-39). ●Managed PCI Compliance audits for corporate and affiliates. Truebridge Resources - Atlanta, Ga March 2014 – Aug. 2014 Program Manager (Contract Consultant -, AT&T) Project Management Multimillion-Dollar Budgets Risk Management Asset Management Disaster Recovery Business Continuity Senior Level Program Manager to provide complex project and program oversight and coordination. Program consisted of technical hardware installation, real estate and operations components. Launched- support devices - launched implementation and projects for eSupport efforts. Played a key, integral role in providing the details and focus needed to assure optimum launch support for eSupport projects/enhancements, thus facilitating the ability to effectively meet the demands of the business. As a key contributor – Utilizing ServiceNow: 1.Managed ITIL Incident Resolution Optimization 2.Worked to Improve Mean time to Resolve (MTTR) 3.Worked to Improve Customer Satisfaction (CS