SMM-менеджер · igaming, crypto

Sign in Compliance Specialist Customer Care Location: Jaipur, Rajasthan, India Posted: September 04, 2025 Contact this candidate Resume: March **** - Present June **** - February **** July 2022 - Jan 2024 June 2021 - Feb 2022 2023 2020 Aalia Qureshi +919********* ************@*****.*** Objective Result oriented professional with proven knowledge and experience in support and compliance, ability to work colaboratively in a fast paced environment, adapting quickly to changes and prioritizing task accordingly. Experience Bresbet Operations and Compliance Specialist * Identifying, assessing, and mitigating potential compliance risks across department and operations * Creating and maintaining effective compliance programs thag align with legal and regulatory frameworks and internal policies * Regularly monitoring compliance with regulations and internal policies through audits and other assessments * keeping up-to-date with changes in regulations and industry best practices * Monitoring and reviewing accounts and their activity for further actions and payments * Verification of KYC sendjng emails to avoid any fraud or duplicates * Handljng cstomers on livechat for verification and activity purposes Sunrise Gamers SMM manager * Effectively resolved client requests and dealt with queriesfrom within the system and consumers through chats and emails * Assisted with backend department in checking and escalating bets settlement * Investigated and resolved issues related to bonus, kyc verification, tech issues, sports, and crypto payments * Assisted customers from different countries with payments according to their currency rates * Implemented communication strategies to support, develop and buiilt customer trust * Experience with support tools such as Webim, Jira, Confluence, CRM and admin panel * Exceeded service standards, achieving a 98% customer satisfaction rate through chat interactions Tez888 group Dubai Customer relations agent consultant * Assisted clients with accoubt registration, verification, payments and other account related activities adhering to company policies and procedures * Collaborated with financial departments to solve issues quickly and effectively * Multitasked to handle diverse customer needs in high volume, prioritized task to keep up with challenging deadlines * Followed up with customers on email and provided resolution to ensure satisfaction with services provided Gained experience with tools such as Live chat, CRM,Admin panel, Ms office Teleperformance Mohali Customer Care Executive * Assisted cuatomers with Airline tickets booking, rescheduling and cancellations via calls and emails * Collabirated with different departments such as L2 and L3 for cancellations and initiating refunds * Intriduced and explained customers about the offers andthe policies * Collabirated with team members to improove service processes and customer experience * Maintained high satisfaction score by consistently resolving first call cases Education University of Rajasthan B.A Economic honors St. Angela Sophia Sr Sec School Jaipur High school Diploma Skills Email handling AML Farud and Risak management Ms excel Customer support Transactions management Igaming industry Product education Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us