Customer Success Manager (iGaming & B2B)

Sign in Customer Success Manager (iGaming & B2B) Location: Tbilisi, Georgia Salary: 2500$ Posted: August 01, 2026 Contact this candidate Resume: Ana Beradze ************@*****.*** P +995********* https://www.linkedin.com/in/ana-beradze-6bab492aa Customer Success Manager SUMMARY Results-driven Customer Success Manager with 4+ years of experience driving retention, satisfaction, and client growth across iGaming, B2B consulting, and high-volume support environments, achieving 97%+ first-contact resolution and improving retention through proactive engagement and onboarding support. SKILLS: Customer Success Management, Customer Retention, Churn Reduction, Client Onboarding, Account Management, CRM Systems (HubSpot, Freshdesk, Freshchat, LiveChat), Reporting & Analytics, Cross-functional Collaboration WORK EXPERIENCE ASVLA - Customer Support Representative (iGaming) 2025 - Present • Delivered high-quality, multi-channel support, maintaining 97%+ customer satisfaction and resolving 90%+ of customer issues within 24 hours • Identified patterns in customer issues, escalating insights to contribute to ongoing product and UX improvements • Reduced escalation volume through effective troubleshooting and ownership of complex cases, supporting global customers across U.S. time zones • Mentored new hires on tools and communication standards, improving onboarding efficiency •Contributed to ongoing service quality improvements through proactive issue resolution and customer feedback analysis Start One Advisory Group - B2B Sales Representative 2024 - 2025 • Closed 100+ B2B deals through targeted outreach and consultative selling, building and managing a multi-channel pipeline • Led onboarding for new clients, improving early-stage engagement and reducing drop-off risk through personalized support and regular check-ins • Maintained ongoing client relationships, supporting renewals and upsell opportunities through regular communication and needs assessment • Tracked pipeline performance and client activity using CRM tools and reporting systems, analyzing data to inform sales strategies Forward Executive Solutions - Call Center Support Representative 2024 - 2025 • Managed 1,000+ monthly customer interactions, ensuring high responsiveness and service quality, and achieving 95% first-contact resolution • Maintained HIPAA-compliant documentation, ensuring data accuracy and regulatory compliance • Supported partner organizations with reporting and communication, contributing to smoother operations and improved collaboration • Contributed to process improvements through feedback and suggestions, enhancing overall customer experience Habitex - Executive Assistant 2023 - 2024 • Managed 100+ daily communications, ensuring seamless coordination between executives and stakeholders, and improving internal coordination and workflow efficiency by 15% • Organized 10+ international trips and 5+ corporate events annually, maintaining high satisfaction rates through attention to detail and proactive planning • Supported multiple concurrent projects, ensuring deadlines were consistently met through prioritization and effective time management • Developed and implemented process improvements, enhancing overall operational efficiency and effectiveness Pharmeria - Customer Support Representative 2020 - 2022 • Resolved 90%+ of customer issues within 24 hours, improving service reliability and contributing to a 10% increase in customer retention • Reduced product return rates by 15% by effectively diagnosing and resolving customer issues, and providing proactive follow-ups and relationship management • Managed high-volume communication across phone, email, and chat channels, ensuring timely and effective issue resolution • Contributed to customer satisfaction improvements through feedback analysis and process enhancements EDUCATION Tbilisi State Medical University - Faculty of Stomatology 2021 - 2027 Georgian (Fluent), English (C1), Russian (B1) Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us