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Sign in Human Resources Resource Location: Legazpi, Albay, Philippines Posted: October 24, 2024 Contact this candidate Resume: JEROME BUENCONSEJO RUERO #*** ***** *, ****. *******, Legazpi City 4500 Contact Numbers: (090*-***-**** E-mail Address: *******@*****.*** WORK EXPERIENCE Part Time Instructor Southern Luzon Technological Colleges Foundation, INC June 2018 – Present Teach 2nd year students for the Marketing Major Subject Teach 2nd year students for the Human Resource Subject Teach courses in their subject area Plan lesson and assignments Work with the colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses. Assess student progress by grading papers, test and other works. Conduct research and experiments to advance knowledge of their field. Stay informed about changes and innovations in their field. Advise students about which classes to take and how to achieve their goals. MANAGER New Horizons Cargo Services November 02, 2017 – July 15, 2019 (Resigned) Maintains staff by recruiting, selecting, orienting, and training employees Maintaining a safe and secure and legal work environment Accomplishes financial objectives by forecasting requirements Preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Maintains quality services by enforcing quality and customer services standards Analyzing and resolving quality and customer service problems Recommending system improvements Maintains professional and technical knowledge by reviewing professional publications Establishing personal networks; benchmarking state-of-the-art practices; participating professional societies. Contributes to team effort by accomplishing related results as needed. Establishes strategic goals by gathering pertinent business, financial, services, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. HR- Records Regal Arrastre and Stevedoring, INC July 13, 2016 to October 31, 2017 (Resigned) Assist with day to day operations of the HR functions and duties Provide clerical and administrative support to Human Resources executives Compile and update employee records (hard and soft copies) Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc) Coordinate HR projects (meetings, training, surveys etc) and take minutes Deal with employee requests regarding human resources issues, rules, and regulations Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Communicate with public services when necessary Properly handle complaints and grievance procedures Coordinate communication with candidates and schedule interviews Conduct initial orientation to newly hired employees Assist our recruiters to source candidates and update our database Territory Sales Head – PH (1st & 2nd District, Albay) Globe Telecomm Inc. September 05, 2014 t0 July 04, 2016 (Resigned) Field works and Trade Check Signal Check and subscribers Sample survey Analyze Data Discuss area assessments with BDO’s and team leaders Complete the development plan and ITI Negotiate for the venue rental for events and booth set-up Negotiate with LGU’s and other organization Raise EF on all approved projects on time Check proper tagging of delivered sims per project Deploy complete manpower line up: BDOs, TLs, DSAs, Central Loaders Check all selling tools are provided and complete Conduct Pre-Take off Huddle with team to communicate Project objectives, targets and implementation guidelines. Release sims to DSA (partial release to avoid Bulk Selling) Accountable for Ingress-Egress of booth set up to ensure that Globe Property is handled properly and in good condition In – Charge of BDO and TL training and coaching Ensure DSA and Selling Teams compliance on Promo Mechanics Do announced and unannounced spot checks on projects, Ensure ITI adherence of selling teams Check if Sellers are taking care of Globe materials such as booth, freebies, etc Ensure that ISR control are being followed and ensure all DSAs are properly groomed and in correct attire. Validate credibility, accuracy of monitoring reports, timesheets, etc. Ensure timely release of DSA salary and incentives Submit the following reports to ASH: -Project Performance -Competitive activities Closure Report to ASH/TMM and RSH within 7 days after last day of project Check accuracy of Liquidation Packs being submitted by TD Sign Liquidation Pack and ensure complete attachment before Endorsing to ASH Area Sales Head Coordinator / PC Auditor, Globe Telecomm Inc. November 05, 2013 to September 05, 2014 In-charge for all the reports given by the Territory sales head and channel director to be submitted to the Area head sales. Consolidating all reports of the business development officer of the TD. Responsible for the merchandising materials received. In-charge in all liquidations for the expenses used during the run time of the projects. Making sure that all projects run on the given duration. Assisting the manpower used on projects. Making sure that the given budgets will be distributed accordingly. Perform the beginning and ending inventory for the PC Shoppe’s who has the globe broadband products (MIFI, Tattoo Sticks & lifestyle stick). Ensure that the clients/stores carrying the brand will have enough stocks. Specialist, Infinit-O October 30, 2013 to November 02, 2013 (Resigned) Assist Agents who has an issue with the clients. Scrub all calls of the agents at the end of the shift. Make sure of that the agents are familiar with the new products indorsed by the clients. Facilitate trainings if the client has new rules in terms of the card. Meet the service, quality and standards set by the clients. Consultant, HughesNet, Sutherland Global Services February 2013 to October 2013 (Resigned) Assist customer with the payments. Assist customers with their upgrades on services. Assist customer with their technical issue that encounters with the equipments. Update client information on the system as required. Meet the service, quality and quantity standards set by Management Customer Representative, H & R Block, Sutherland Global Services December 2012 to February 2013 (Resigned) H&R Block, the global leader in tax preparation. Assist customer on making a follow-up for their filled tax refunds. Update customers with their tax refunds. Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs. Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer Supervisor, ClearComm Inc. (Call Centre – International Account) Prestige Tower, Emerald Ave., Ortigas Center, Pasig City November 2010 to November 2012 (Resigned) • Update client information on the system as required. • Meet the service, quality and quantity standards set by Management. • We are a multi tasking agents. We process deposits, answer emails and we do inbound and outbound calls. • Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs Senior Team Leader to Customer Service Representative, Zahav Keseph Inc. (Call Centre – International Account) Raffles Corporate Center, Emerald Ave., Ortigas Center, Pasig City October 2008 to November 2010 (Resigned) • Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times. • Follow established guidelines in providing customers accurate information using various system tools. • Meet the service, quality and quantity standards set by Management • Update client information on the system as required. • Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs. • Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction. • Network throughout the organization to engage supporting units in delivering solution. . Senior Team Leader to Customer Service Representative, Play Traders (Casino Affiliate) (Call Centre – International Account) Wynsum Corporate Plaza, Emerald Ave., Ortigas Center, Pasig City September 2007 to October 2008 (Resigned) • Follow established guidelines in providing customers accurate information using various system tools. • Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs. • Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction. • Network throughout the organization to engage supporting units in delivering solution. • Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times. Telemarketer, ACE - Insurance Company of North America (Call Centre – International/Local Account) 31st floor Export Bank Bldg., Corner Chino Roces Avenue, Makati City July 2006 - September 2007 (Resigned) • Doing out bound call. • Into selling Non-life Insurance to a credit card holder over the phone. Accounting Staff, PALANCA AGRI VENTURE Inc. January 2005 – July 2006 (Resigned) • Entrusted to handle the payroll. • Handle the cash receipts and expenses reports with account summaries. • Handle the daily reports of the In and Out of the expenses. • Supervised the manpower of the sales team and other facilities. Administrative Assistant, IBALONG TRAVELERS HOSTEL May 2004 – January 2005 • Handled the promotion; created and designed brochures and other related Marketing materials. • Provided clerical and administrative support. • Supervised the manpower and facilities. Organizer, NJJ PRODUCTION UNLIMITED February 2000 – October 2000 (per project basis) • Entrusted to handle cash receipts and expenses reports with account summaries. • Organized the Magayon Festival’s 2nd Grand Bikini Open and Ibalong Festival’s Lawas 2000 (pageant considered as one of the Highlights of Legazpi City’s Major Festivities). EDUCATION College Bachelor of Science in Nursing Aquinas University of Legazpi Rawis, Legazpi City Graduate (April 2004) Bachelor of Science in Business Administration Major in Accounting Aquinas University of Legazpi Rawis, Legazpi City Graduate (March 2000) High School St. Jude Catholic School Bitano, Legazpi City (March 1995) SKILLS • Interpersonal, Teamwork, Computer Services and Sales skills. • Proficient in using personal computer programs such as MS Office (Word, Excel, Publisher & PowerPoint), Photoshop & Adobe PD Performance Management, Project Management, Coaching, Supervision, Quality Management Result Driven Foster Teamwork, Handles Pressure and Giving Feedback SEMINARS Basic Occupational Safety & Health Training Course (October 15-18, 2018 : SALUS Consultancy Services – Legazpi City) Hands-On Training E-Payment System Roll Out (November 21-23, 2017 : Philippine Ports Authority – Rawis, Legazpi City) Awareness on ISO 9000:2015 Standard (September 25-27, 2017 : Regal Arrastre and Stevedoring, INC) • Accent/Speech Trainings Skills (June 2012 : Roof Deck, Prestige Tower, Ortigas) • Effective Communication Skills (March 2003 : Aquinas University of Legazpi) • Disaster Nursing (July 2003 : Aquinas University of Legazpi) • Job Placement (October 2004 : Aquinas University of Legazpi) INTERESTS • Books, Travel, Swimming, Internet surfing, Arts and Craft PERSONAL DATA • Date of birth : April 09, 1978 • Status : Single • Age : 45 • Height : 5’10” • Weight : 178 lbs. • Languages : English, Filipino & Bicol vernacular Character references will be available upon request. 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