Senior Product Manager

Senior Product Manager Negotiable Azerbaijan Baku Full Remote Work experience 5 years 10 months Last work experience COP29 Senior Operations Manager 1 month Contacts About About Product Owner and IT Business Analyst with nearly 5 years in digital product roles at Birbank. Experienced across the product lifecycle: backlog ownership, roadmap prioritization, requirements, UAT, and post-release performance monitoring. Balances customer needs, business objectives, and technical constraints, and works closely with engineering teams throughout the SDLC. Strong operational background in sports and entertainment (WUF13, COP29, F1, UFC, international games), with extensive experience in provider/vendor management and cross-functional delivery. Affiliate experience No data available Work experience 5 years 10 months January 2024 - January 2024 ( 1 month ) COP29 Senior Operations Manager • Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams April 2022 - August 2024 ( 2 years 5 months ) Birbank Senior IT Business Analyst / Product Owner • Owned and managed the product backlog, prioritizing items in alignment with business objectives, customer needs, and technical dependencies, covering Product Owner responsibilities within the tribe as required • Optimized customer journeys and digital processes, contributing to a 31% improvement in conversion, retention, and digital adoption • Participated in defining and maintaining the product roadmap, contributing to prioritization decisions and managing dependencies, risks, and competing stakeholder priorities throughout development • Reduced API response time by 65%, from 1.3s to 450ms, improving overall application performance & customer experience • Reduced production incidents, errors, and timeouts by 75% through technical improvements and proactive monitoring • Automated receipt collection for Card, Apple Pay/Google Pay/QR payments, processing ≈ 4.5M receipts across 172 merchants December 2019 - April 2022 ( 2 years 5 months ) Birbank Digital Product Manager & Customer Value Management • Gathered, analyzed, and interpreted customer data, feedback, and business insights to understand customer needs, behaviors, and preferences • Developed and implemented customer lifecycle strategies in collaboration with Agile teams, designing and optimizing processes to strengthen customer relationships throughout their journey January 2026 - January 2026 ( 1 month ) WUF13 Deputy Head of Events & Ceremonies Department • Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams January 2025 - January 2026 ( 1 year 1 month ) UFC Fight Night Octagon Operations Team Lead • Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams January 2025 - January 2025 ( 1 month ) Doha Forum Operations Manager • Led delivery of official ceremonies and major events, overseeing scope, timelines, budgets, resources, and on-site execution • Translated government and delegation requirements into operational plans across venues and event workstreams. • Managed vendors and contractors, including contracts, performance, quality standards, and daily delivery. • Led event operations, access control, and real-time issue resolution across key teams Skills Backlog Management User Stories & Acceptance Criteria Roadmap Planning & Prioritization Customer Journey & Lifecycle Management Product Performance Monitoring Data Analysis Data-Driven Prioritization Agile & Scrum QA Collaboration & UAT Business Process Analysis Stakeholder Management & Communication Cross-Functional Team Collaboration Vendor/Provider & Contract Management Risk & Dependency Management Microsoft Office Suite Market Research Jira Requirements management Confluence SDLC Language proficiency Professional English Professional Russian Native Azerbaijani Intermediate Turkish Employment Employment Full, Part-time, Project-based Work format Remote, Hybrid Work schedule Flexible, Shift, 5/2 Relocation Possible Business trips Business trips possible