Hotel Operations & Sales Leadership Professional

Sign in Hotel Operations & Sales Leadership Professional Location: Chicago, IL Posted: September 01, 2026 Contact this candidate Resume: Summary Management professional with **+ years of hotel leadership, skilled in hotel operations, sales administration, vendor management, and staff development. Drives seamless coordination between sales and operations to optimize group bookings, event execution, and procurement while maintaining audit-ready documentation and CRM records. Focused on mentoring teams to improve service quality and brand compliance, aiming to lead property-level transformations that boost guest satisfaction and operational efficiency. Willing to relocate to: Chicago, IL Work experience Assistant General Manager Holiday Inn • Chicago, IL May 2022 to June 2025 Supported sales initiatives by coordinating group bookings and managing room blocks effectively. Maintained clear communication between sales, operations, and clients, ensuring seamless event execution. Managed sales data files, processed incoming business leads, and contributed to sales reporting efforts. Participated in property rebranding and enhancement projects, improving service quality and regulatory compliance. Mentored and led a diverse team of over 30 employees, focusing on performance improvement and accountability. Commissary Fulfillment Inventory Manager Cook County Corrections Facility • Chicago, IL September 2021 to May 2022 Oversaw high-volume inventory operations with a focus on accurate order processing and fulfillment for large groups. Developed and maintained comprehensive records to support audit readiness and compliance with regulations. Trained and managed staff to improve operational accuracy and enhance workflow efficiency. Handled vendor relationships and purchase orders for timely and cost-effective procurement of supplies. Traveling Hotel Manager – Task Force / General Manager Hawthorn Suites by Wyndham Decatur • IL September 2011 to December 2020 • Lead hotel operations and sales as part of the Traveling Task Force, providing support during transitions, openings, and rebranding. • Partner with Corporate Lodging and local shelters to coordinate safe accommodations for families in crisis. • Manage procurements and vendor contracts to ensure cost-effective purchasing and prompt delivery. • Boost brand inspection scores and guest satisfaction through dedicated staff development and service excellence initiatives. • Mentor and train over 100 employees to foster professional development and enhance retention rates. Front Office Manager / Guest Service Representative Holiday Inn Express • Decatur, IL August 2002 to May 2008 Advanced from Night Auditor to Front Office Manager by demonstrating exceptional leadership and commitment to guest service. Supervised front desk operations to ensure efficient check-in processes for both group and individual reservations. Developed and implemented process improvements that reduced guest wait times and enhanced operational efficiency. T Richardson ******@*****.*** +1-773-***-**** Chicago, IL 60621 Benefits Specialist Caremark Retail Pharmacy • Northbrook, IL August 2000 to July 2002 Addressed inquiries and resolved issues concerning benefits and claims, ensuring a high level of customer service. Maintained accurate benefits records and documentation, ensuring compliance with applicable regulations. Coordinated with external vendors for timely and accurate administration of employee benefits. Education Upper secondary education Lincoln College • Lincoln, IL August 1994 to May 1996 Vocational training Skills Google Drive Team leadership Complaint handling Research Disciplinary action management Manual handling HR policy development Documentation review Training & development Customer retention Analysis skills Paid time off management Buyer experience Fair Housing Act Construction Hotel and accommodations guest complaints handling Union relations Procurement management Cost control Property leasing Compensation administration Microsoft Outlook Experience with children Patient services management Closing sales Mentoring Customer support Project coordination Classroom Teaching Recruitment time-to-hire metrics ChatGPT Executive administrative support Performance Growth Computer skills Food service management ATS Casino Leadership Business analysis Cash handling Interviewing Retail math Jail facility experience Medicare SAP Banking Customer service Revenue management LMS LinkedIn Home health Developing employee training programs in a human resources role - Employee training programs developed in a human resources role (More than 10 programs) Record keeping Presentation skills CRM system proficiency General ledger reconciliation Copywriting Managing hospitality teams - Largest hospitality team managed (More than 50 team members) Financial management Overseeing training Hospitality industry experience - Hospitality industry experience (6-10 years) Multi-line phone systems Team management Amusement facility food and beverage service Project management Profit & Loss statement Employee misconduct investigations Employee grievance management Catering experience Mechanical systems repair Home & community care experience Cost accounting Hospitality management FMLA Databases Medical terminology Staff training Computer literacy Residential treatment center experience Electrical maintenance Coaching KPI monitoring Outdoor work Productivity software Tax experience Data entry Property management Data collection Classroom experience Property management tools Document management Tenant account reconciliation Vendor contract management Continuous improvement Team development Recruiting Balance sheet reconciliation Systems analysis Employee counseling Prospecting Governmental accounting Substance abuse Workplace incident investigation Managing budgets in a finance role Staff Coaching & Accountability Benefits administration - Benefits administration experience (11-15 years) Guest Satisfaction & Brand Standards Safety regulations Implementing HR recruitment processes - HR recruitment processes implemented (More than 10 processes) Performance reviews Events management Nutrition Financial operations management Travel planning Fair Housing regulations Transportation management systems Performance management Medical software Medical office experience Hotel customer satisfaction operations Vendor relationship management SharePoint HIPAA Macros Strategic management Employee data management Team motivation (leadership skill) OPERA Regulatory compliance management Hotel and accommodations guest check-out Data management Communication skills Training Retail sales transactions Attention to detail Hotel housekeeping Account reconciliation Accounts receivable Computer operation Employee grievances Developing e-learning programs Payroll management ADP Workforce Now Employee offboarding Employee relationship building Quantitative analysis Sourcing AI Excel data analysis Developing in-person training programs Working with people experiencing homelessness Profit and loss analysis Financial acumen Appliance repair ERP systems English Individual consumer customer service Overbooking Accounting software Cash flow management Quantitative research Succession planning Ceridian Analytics Windows Cashiering Data analysis skills Financial control management Yardi Oracle Managing events in a senior hospitality management role - Events managed in a senior hospitality management role (More than 10 events) POS Property rent collection Cross-functional collaboration Working with people with disabilities Software troubleshooting Customer retention strategy Financial analysis Revenue target achievement Hospitality Weight loss Cleaning Housekeeping management Conflict management Experience in non-profits Electrical systems Plastic surgery Guest relations Retail management Plumbing system maintenance and repair Compliance management SAS Community-based organization experience Database administration Clean workspace maintenance Accounting and finance experience Negotiation Employee onboarding Serving Filing Business development Payroll Staff scheduling Financial services Pricing Purchase orders Healthcare team management Developing compliance training programs Supply chain Developing safety training programs Sanitation procedures Tenants Human resources - Human resources experience (11-15 years) Property maintenance ADP Inventory management Bar Child welfare services Microsoft Word Sales HR sourcing Hotel experience Deal closing Multifamily construction Strategic planning Senior leadership Guest reservation booking Report writing Trello Curriculum development Public relations Budgeting Salesforce Teaching Asset management Store management Expense management Applicant-to-interview ratio tracking Patient assessment HR strategy development Hiring Customer complaint resolution HR department experience Full cycle recruiting Restaurant experience Sanitation High volume recruitment Budget management Client interaction via phone calls Recruitment and selection Employee relations Organizational skills Forecasting State healthcare regulations Operational management General management AS400 Guest services Quality assurance Accounting Computer networking Microsoft Teams Property management company experience Multifamily properties Working with families with children Lease or rental agreement management Phone etiquette Problem-solving Power BI Business hotel experience DocuSign Operating systems Passion for working with children Night audit Manufacturing Customer relationship management Process improvement Resort experience Marketing Project management methodology Relationship management Teamwork Mental health facility experience Procurement contract negotiation Expense reports Prison facility experience Supervising experience - Supervising experience (More than 20 years) Inventory revenue control Talent management Developing staff training programs in a senior hospitality management role - Staff training programs developed in a senior hospitality management role (More than 5 programs) Experience with individuals with mental health conditions Managing hospitality operations budgets - Largest hospitality operations budget managed ($500K-$1M) Employee attendance management Social media marketing UKG Pro Incentive plan management Developing onboarding programs Microsoft Office Front desk Climbing Operations management Organizational budget management Budget control HVAC system repair Managing human resources teams - Largest human resources team managed (21-30 members) Food safety management Leadership development Payroll processing Patient care QuickBooks Recruitment quality of hire metrics Typing Time management Workday Outbound calling Employee record maintenance Property renting Medical office management Adobe Creative Suite Merchandising Hotel and accommodations guest check-in Employment & labor law Contracts Van driving Hotel housekeeping management Interpersonal skills OSHA Implementing diversity and inclusion programs in a human resources role - Diversity and inclusion programs implemented in a human resources role (1 program) Regulatory compliance Administrative experience Talent acquisition Management Microsoft Excel Customer issue escalation Commercial building sanitation management experience Social media management P&L Management Google Suite HRIS 10 key typing Home health agency experience Water damage restoration Hotel management Housing Choice Voucher Program (HCVP) regulations Client follow-up Sales administration Cocktail experience Pivot tables Languages Bilingual Certifications Driver's License First Aid Certification ServSafe Food Handler Certification Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us