Manager Sales

Summary: Опытный специалист по продажам, рекламе, маркетингу и развитию бизнеса с карьерой в теле-, радио-, печатной и онлайн-рекламе, а также в некоммерческом и образовательном секторах. Управлял крупными рекламными бюджетами, привлекал многомиллионную выручку, развивал клиентов и рекламные кампании; ищет роли в продажах, маркетинге или развитии бизнеса.

Продажи рекламы
Account management
Развитие бизнеса
Маркетинг
Медиабаинг
Медиапланирование
Переговоры с клиентами
Рекламные стратегии
Брендинг
Копирайтинг
Редактура
Онлайн-реклама
Телевизионная реклама
Радиореклама
Управление проектами

Sign in Manager Sales Location: Los Angeles, CA Posted: July 06, 2016 Contact this candidate Resume: Volunteer Associations Disaster Assessment Communications Team Event Planner Publicity Chairman Haiti Fundraising Benefit Event Planner Student Advisor Seri Indian Desalinization Mexico Project GirlFriends Club Member Camp CEO Counselor Marketing & Publications Co Chair **********@*****.*** 480-***-**** PROFILE Dynamic & personable advertising, community relations, development, marketing, and sales professional who strives to make a positive impact and successfully implements deliverables in Fortune 500 Business, Government, Non-Profit and University environs. Professional Experience Consultant: Development, Marketing, Sales, Writer 2009- Present • Identify, engage, cultivate, solicit, and steward current and prospective donors, in expanding their financial support of the work of the American Red Cross • $115K in local ad revenue acquired from Allstate, Arizona Diamondbacks, Arizona Lottery, Russo & Steele Auctions, Tates Auto Group for startup Ad Venture – Voxpop: The Shopper Marketing Radio Network • Lead ad creation, copy writing and marketing for Prescott Wyndham Garden Hotel • Contributing lifestyle writer at McCormick Ranch Newspaper • Secured 800% increase in revenue from Ashley Furniture for CW Television Network • Produced daily advertising copy for deal-of-the-day website Living Social • Created, edited, and published an anthology in which daughters share the influence and impact a father has in their life – For Daddy, with Love UC Santa Barbara-Technology Management Program, Program Manager 2006-2009 • Conference Director for two day International Energy Summit – 300+ attendance • Developed, marketed, and implemented student New Venture Competitions • Recruited and managed 80+ business leaders as mentors ABC, Account Sales Manager 2006 • Drove $.5M in recurring national revenue for Santa Barbara Affiliate TV station • Garnered $63K in local business • Top clients: McDonalds, Taco Bell, SB News Press, Chumash Casino, MidFirst Bank Grupo Ñ Advertising, Account Manager 2003-2005 • Directed more than $3M in ad revenue • Produced advertising and branding strategies for clients: AZ Department of Health Services, Arizona Lottery, and Maricopa Community Colleges • Media Buyer- Planned, negotiated, & monitored TV, radio, print, outdoor, and online • Facilitated interaction between agency departments, external vendors, and clients to implement advertising initiatives on time and within budget Telemundo, Account Sales Manager 2000-2002 • Generated 100%+ sales gains year over year for underdog Spanish language TV station • Secured multiple client’s entire market ad budget away from competitors • Top clients: Fry’s, General Motors, Papa John’s Pizza, PepsiCo, Qwest, and Tosco • Integrity Sales Training Public Health Campaigns, Program Management 1997-2000 American Lung Association, California Department of Public Health, and Arizona State University Administration Advocacy Coalition Building Grant Writing Marketing Policy Steering Public Relations Technical Assistance Training United States Air Force, E-4 Non-Commissioned Officer 1988-1992 Top Secret Clearance – Radar and Navigation Avionics Technician, FB-111 Aircraft Desert Storm Veteran Education BACHELOR OF ARTS, Sociology – Integrative Studies Arizona State University, Dean’s List Personal Interests: Foodie, Hiking, Reading, Domestic & International Travel, Yoga Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Marketing Engineer

Summary: Digital-маркетинг и eCommerce-руководитель с более чем 15-летним опытом в performance-маркетинге, affiliate-сетях, онлайн-гейминге и разработке интернет-технологий. Руководил маркетингом BidCactus, развивал affiliate-сеть на 50 000 партнёров и управлял проектами с многомиллионными объёмами трафика и транзакций; одновременно выступает консультантом и управляющим партнёром. Конкретная позиция, которую он ищет, в резюме не указана.

Performance marketing
Affiliate marketing
eCommerce
Search advertising
Display advertising
Contextual advertising
Social media marketing
Email marketing
Payment processing
Big Data modeling
Online gaming
Marketing analytics
Internet technology development
XML
Online video infrastructure

gambling betting dating gaming ecommerce

Sign in Marketing Engineer Location: New York, NY Posted: November 11, 2015 Contact this candidate Resume: Jeffrey G. Staw, MBA, MIS ** ******** ***** § Wilton, CT 06897 § 203-***-**** § ***********@*****.*** Jeffrey Glen Staw works passionately to increase private and corporate profitability leveraging internet and information technology. With over 15 years of experience, Jeffrey is an effective and innovative digital executive able to break traditional boundaries with his unique background of tech-geek development and engaging digital marketing execution. Jeffrey has served in several corporate roles with elite operators of ecommerce and gaming systems, as well as the occasional healthcare product. Currently, Jeffrey serves as an advisor to Whiteswan Healhcare (SaaS provider of medical diagnosis technology in India and SEA), a partner in ProPickRacing (provider of online horse race handicapping technology), and Managing Partner of eMSBoston, a private eCommerce consulting firm. Through eMSBoston, Jeffrey spearheads marketing efforts that drive over 300 million clicks, 1 billion search queries, and 30 thousand software installs monthly. Recent projects include Match.com, Avira Antivirus, Alibaba, Baidu, IAC/Mindspark, Lazada, Linio, and more. As Chief Marketing Officer and co-founder of BidCactus, Jeffrey redefined the online auction industry. He planned and implemented the marketing and operations strategy acquiring over 2 million customers with an industry leading customer value. As a key advisor in online gaming services and media, Jeffrey developed one of the largest performance marketing networks with over 50,000 affiliates and over $500 million in referred transactions. As a Senior Engineer at The Mitre Corporation, Jeffrey was instrumental in developing numerous internet technologies that make modern life easy. Jeffrey managed projects ranging from the design and development of the first XML based intranet application, to large scale online video infrastructure, to critical national security command and control systems for USAF, FEMA, DOD, IRS, and NSA. Jeffrey’s attention to detail and passion for excellence has lead to the development of home-grown technology solutions for effective online marketing and management. Leveraging technology development, payment processing, social media, email list management, Big Data modeling, engaging and actionable content, search, display, and contextual advertising; Jeffrey is a premiere full-stack eCommerce operator. Importantly, he gets a personal satisfaction by getting his clients to derive incremental value from existing customers. Jeffrey holds a BS degree in Engineering Psychology from Tufts University (1997), an MBA from Boston University (2001), and a Master of Science in Information Systems from Boston University (2001). Jeffrey is an active alumnus of Sigma Nu Fraternity with passions for cooking and gardening. He enjoys spending as much time as possible with his beautiful wife and adorable kids at their home in Wilton, CT. Jeffrey G. Staw, MBA, MIS 28 Woodland Place § Wilton, CT 06897 § 203-***-**** § ***********@*****.*** Hands-on Digital Marketing & IT Operations Executive with longstanding success launching extremely large-scale, rules-based automated online marketing, affiliate marketing, ecommerce, website marketing, and other sophisticated demand gen programs that power first-to-market web/SaaS solutions. Career success stories include the following: Took an online auction company to top market position in terms of revenues, volume of active users, Customer Lifetime Value (CLV), advertising presence, and conversion rate. Guided 30 casino/gaming companies to grow revenues 10X-15X, helping generate $5M+/month through digital marketing, affiliate marketing, and call center retention programs. Championed best-of-breed streaming video architecture and intranets for the Department of Defense, US Air Force, Federal Emergency Management Agency, and other federal agencies. Maximized impact and reach of New England medical practices by launching digital marketing campaigns and CRM programs reaching 20,000+ patients/community members. Established a global presence for a skincare manufacturer through PR, Marketing, and Distribution efforts. CORE COMPETENCIES Marketing: Mobile Marketing, Email Marketing, Affiliate Advertising, TV Advertising, In-App Advertising, Earned/Paid Social Media, In-Video Advertising, PPC, PPV, CPC, CPM, CPA, CPL, CPI, SEO, SEM, Popunder/Popup/In-Text Advertising, DSP/SSP/Exchange/Direct Ad Buying Technology: Ad Servers, SMTP Servers, Email Marketing/Delivery Platforms, Web Development, HTML, CSS, PHP, LAMP, Linux/Unix, JIRA/Confluence, HelpSpot, SQL, DDOS Mitigation, CMS's, jQuery, AJAX, Agile Software Development, LTV Modeling, Adaptive Design, HasOffers/Cake/Bespoke PROFESSIONAL EXPERIENCE BidCactus (Beezid) – Online Bidding-Fee Auction Company Westport, CT 2008-2014 CMO & Co-Founder Capitalized on the online gaming and prosumer marketplace craze by launching a first-to-market bidding-fee auction. Took the helm of Marketing, IT, User Experience, and Operations to capture and retain top market share in the vertical. Generated $16M in Year 1 website sales with 20% YoY growth; acquired by Beezid in 2014 Registered over 2 million users, achieving CLV of $175 against industry baseline of $125 Outperformed 200+ new competitors in the market in both advertising and service delivery MARKETING & BUSINESS DEVELOPMENT Created FTC-compliant PPC ad campaigns, driving a/b testing, SEO/SEM strategy, and landing page UI/UX design to achieve the lowest cost-per-acquisition (CPA) rate in the industry. Managed $500,000-$1M monthly ad spend leveraging over 10,000 affiliate publishers, search engines, and mobile/social/desktop ad networks to dominate the market. Crafted targeted messaging and content for social media, website, and email marketing programs reaching 30,000+ recipients per day (drawn from a database of 2 million prospects). Redesigned procurement process to focus on sourcing in-trend products with higher perceived value than actual value, reducing COGS/SG&A by over 50%. Structured buyout from Beezid in 2013, orchestrating the successful migration of all BidCactus users. TECHNOLOGY INNOVATION Designed proprietary Linux-based CRM with product suggestion tool and events-driven email system that increased customer conversions 10%, customer retention 15%, and customer lifetime value 20%. Integrated third-party ad-tracking platform to manage enormous ad portfolio of over 9 million transactions and 500,000+ page loads per day – achieving 99.98% up-time. Engineered mathematical and psychographic models of propensity for fraud, analyzing online behavior patterns and user-generated content to identify level of risk for the company. Jeffrey G. Staw, MBA, MIS – Page 2 ***********@*****.*** eMSBoston – Digital Marketing & Advertising Solutions Provider New York, NY 2001-Present Managing Director / Consultant Stepped into a brand new industry (Gaming) and role (Marketing) to evangelize web-based casinos (and the virtual space in general) to millions of consumers. Leveraged IT background to build unparalleled tech-driven marketing programs. Grew eMSBoston from zero to $100,000/month in profit, handling $1M/month spend per client. Set up affiliate programs that pulled in up to $7M/month for clients, with 10% MoM growth in user acquisitions. Pivoted into Security, Online Dating, and Entertainment industries – now accounting for 50% of sales. MARKETING & BUSINESS DEVELOPMENT Oversaw $500,000/month in client ad spend across Google, Yahoo!, and MSN for 5 years straight, delivering end-to-end PPC campaigns, including budgeting, designing, and testing. Established strategic alliance with a licensed horse wagering company to leverage the best bookmakers in legal gambling as a value-added feature for end-users. Negotiated $10,000+ ad deals with 30+ aggregators, driving down fees on 1-month contracts by providing clear analytics on eMSBoston's high-quality and high-volume lead pool. Sourced and structured business relationships with 30 partner affiliates, including large aggregators with affiliate networks serving leads to hundreds of world-leading enterprises. Tapped new "management consulting" revenue stream, offering strategy around customer acquisition, retention, payments, call centers, and UI design – expanding client revenues up to 10X. Brokered M&A deals in the online space, providing valuation, IT integration plan, and ROI analysis. TECHNOLOGY INNOVATION Designed and built 300+ HTML/CSS/PHP microsites and end-user portals featuring opt-in lists and free downloads, resulting in $5M in net new profit for client base. Conceptualized and designed an email delivery platform comprised of a custom UI on a third-party SMTP server to automate the delivery of 18 million HTML emails/day on behalf of clients. Oversaw IT/Operations in rolling out 3 inbound call centers in South Africa and Australia for clients and 1 eMSBoston outsourced facility in Costa Rica fielding hundreds of calls per day. MITRE Corporation – Government Contractor Bedford, MA 1997-2001 Consultant / Senior Systems Architect / Human Factors Engineer Promoted 7 times across Front-end and Back-end System Design Roles. Within 2 years, earned invitation to take up a management-track position but opted for long-term IT consulting role instead to pursue MBA/MIS. Won "Enterprise Value Award" from CIO Magazine for innovations in Information Technology.. TECHNOLOGY INNOVATION Designed and implemented streaming video architecture for a corporate broadcast of unprecedented scope, involving 25 live interactive transmissions between 5,000 staff in 50 global offices. Produced over 300 live streaming video events for multiple agencies in the U.S. government, from writing grant proposals to designing UIs and coding XML architecture. Crafted business plan to build intranet and deliver video-based internal marketing for DOD, USAF, & FEMA. EDUCATION & ADDITIONAL LEADERSHIP MBA & MS in Computer Information Systems: Boston University – Completed Dual Masters Program with Honors (2001) BA Human Factors Engineering: Tufts University – Engineering Management Minor (1997) Serve as a Partner/Investor to BMZ Diagnosis, a 100% homeopathic skincare product development company and ProPickRacing.com – advising on Development, Packaging, Licensing, Patents, and Global Distribution. Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Summary: Customer Success Manager с опытом в iGaming, B2B-продажах и клиентской поддержке. Работал с удержанием клиентов, онбордингом, снижением оттока, CRM и многоканальной поддержкой; ищет позицию Customer Success Manager в iGaming или B2B.

Customer Success Management
Customer Retention
Churn Reduction
Client Onboarding
Account Management
HubSpot
Freshdesk
Freshchat
LiveChat
Reporting & Analytics
B2B Sales
Consultative Selling
Pipeline Management
Customer Support
HIPAA-compliant documentation

Sign in Customer Success Manager (iGaming & B2B) Location: Tbilisi, Georgia Salary: 2500$ Posted: August 01, 2026 Contact this candidate Resume: Ana Beradze ************@*****.*** P +995********* https://www.linkedin.com/in/ana-beradze-6bab492aa Customer Success Manager SUMMARY Results-driven Customer Success Manager with 4+ years of experience driving retention, satisfaction, and client growth across iGaming, B2B consulting, and high-volume support environments, achieving 97%+ first-contact resolution and improving retention through proactive engagement and onboarding support. SKILLS: Customer Success Management, Customer Retention, Churn Reduction, Client Onboarding, Account Management, CRM Systems (HubSpot, Freshdesk, Freshchat, LiveChat), Reporting & Analytics, Cross-functional Collaboration WORK EXPERIENCE ASVLA - Customer Support Representative (iGaming) 2025 - Present • Delivered high-quality, multi-channel support, maintaining 97%+ customer satisfaction and resolving 90%+ of customer issues within 24 hours • Identified patterns in customer issues, escalating insights to contribute to ongoing product and UX improvements • Reduced escalation volume through effective troubleshooting and ownership of complex cases, supporting global customers across U.S. time zones • Mentored new hires on tools and communication standards, improving onboarding efficiency •Contributed to ongoing service quality improvements through proactive issue resolution and customer feedback analysis Start One Advisory Group - B2B Sales Representative 2024 - 2025 • Closed 100+ B2B deals through targeted outreach and consultative selling, building and managing a multi-channel pipeline • Led onboarding for new clients, improving early-stage engagement and reducing drop-off risk through personalized support and regular check-ins • Maintained ongoing client relationships, supporting renewals and upsell opportunities through regular communication and needs assessment • Tracked pipeline performance and client activity using CRM tools and reporting systems, analyzing data to inform sales strategies Forward Executive Solutions - Call Center Support Representative 2024 - 2025 • Managed 1,000+ monthly customer interactions, ensuring high responsiveness and service quality, and achieving 95% first-contact resolution • Maintained HIPAA-compliant documentation, ensuring data accuracy and regulatory compliance • Supported partner organizations with reporting and communication, contributing to smoother operations and improved collaboration • Contributed to process improvements through feedback and suggestions, enhancing overall customer experience Habitex - Executive Assistant 2023 - 2024 • Managed 100+ daily communications, ensuring seamless coordination between executives and stakeholders, and improving internal coordination and workflow efficiency by 15% • Organized 10+ international trips and 5+ corporate events annually, maintaining high satisfaction rates through attention to detail and proactive planning • Supported multiple concurrent projects, ensuring deadlines were consistently met through prioritization and effective time management • Developed and implemented process improvements, enhancing overall operational efficiency and effectiveness Pharmeria - Customer Support Representative 2020 - 2022 • Resolved 90%+ of customer issues within 24 hours, improving service reliability and contributing to a 10% increase in customer retention • Reduced product return rates by 15% by effectively diagnosing and resolving customer issues, and providing proactive follow-ups and relationship management • Managed high-volume communication across phone, email, and chat channels, ensuring timely and effective issue resolution • Contributed to customer satisfaction improvements through feedback analysis and process enhancements EDUCATION Tbilisi State Medical University - Faculty of Stomatology 2021 - 2027 Georgian (Fluent), English (C1), Russian (B1) Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Sign in Bilingual Customer Success & Sales Specialist Location: Texas Posted: June 24, 2026 Contact this candidate Resume: GABRIELA ALVARADO DAVILA Madison Heights, MI 313-***-**** ************@******.*** PROFESSIONAL SUMMARY Bilingual (English/Spanish) Customer Success & Sales Specialist with 18+ years of experience in high-volume, performance-driven environments. Proven track record of increasing customer retention, reactivating inactive accounts, and driving revenue through strategic upselling and relationship management. Recognized for consistently exceeding sales targets and delivering top-tier customer experiences across phone, chat, and digital channels. CORE STRENGTHS ● Customer Retention & Reactivation ● High-Volume Call & Chat Handling ● Sales Conversion & Upselling ● VIP Account Management ● Conflict Resolution & Problem Solving ● CRM & Data Systems (SAP, DGS, MS Office) ● Bilingual Communication (English/Spanish) PROFESSIONAL EXPERIENCE ARB Interactive Gaming — Customer Service Representative 2024 – 2025 ● Managed high-volume live chat support, onboarding new users and resolving account issues in real time ● Improved customer satisfaction by delivering fast, accurate, and solution-focused support ● Contributed to retention by proactively identifying user needs and offering tailored solutions Bookmaker / JustBet, San José — Sales & Customer Service Representative 2023 – 2024 ● Reactivated inactive accounts through targeted outbound outreach, increasing active user base ● Drove revenue through upselling and personalized customer engagement strategies 2 ● Delivered multi-channel support (phone, chat, email, SMS) while maintaining strong client relationships Jazz Sports, San José — Sales & Customer Service Representative 2021 – 2023 ● Consistently exceeded sales quotas through strategic customer engagement and product knowledge ● Increased customer retention by building long-term relationships and providing proactive support ● Managed high-volume inbound/outbound communications across multiple platforms VIG iGaming, San José — Administrative Assistant 2018 – 2021 ● Managed payroll and HR data for 400+ employees with high accuracy ● Generated financial and operational reports to support leadership decisions ● Streamlined scheduling and administrative processes to improve efficiency VRB, Santa Ana — Wagering Supervisor & Support Agent 2015 – 2018 ● Supervised wagering operations, agent accounts, and betting limits ● Produced weekly financial and performance reports to track business metrics ● Resolved claims, collections, and operational issues efficiently Metallic Sports, Santa Ana — Support Agent 2013 – 2014, 2009 – 2011 ● Provided accounting and wagering support to agents ● Managed collections and reporting with a high level of accuracy ● Maintained detailed performance tracking and reporting systems DHi Global Trading Services, Pavas — Administrative Assistant 2011 – 2012 ● Supported sales operations, accounting, and collections processes ● Prepared financial reports and coordinated internal operations TECHNICAL SKILLS Microsoft Office Suite SAP DGS Program Management Windows OS LANGUAGES Fluent in English & Spanish Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Sign in Player Experience & Community Ops Lead for Global Markets Location: Asuncion, Paraguay Posted: June 08, 2026 Contact this candidate Resume: GIULLIANA OLIVEIRA Player Experience VIP Community Operations Global Markets iGaming ABOUT ME WORK EXPERIENCE GGPoker Player Experience & Events Manager NSUS Group Remote GGPoker Platinum Community Manager NSUS Group Remote April 2024 – March 2025 Independent Contractor Worldwide • Managed communications and engagement for high-value VIP players via Discord and email • Built and maintained strong relationships within the Platinum (high stakes) player community • Represented the VIP community on-site at WSOP events, providing direct player assistance • Assisted with PR activities, including VIP player and partner events • Collaborated cross-functionally with product, commercial, and brand teams to enhance player experience • Supported VIP activations and premium player experience initiatives C O N T A C T S +353********* (What’s app) *********.***@*****.*** Dublin, Ireland Asunsion, Paraguay L I N K S Giulliana Oliveira LinkedIn: https://www.linkedin.com/i n/giullianaoliveira/ S K I L L S Customer Experience Community Management VIP Player Relations Social Media Strategy Cross-functional Collaboration Leadership & Communication Data Analysis & Reporting Party Poker Social & Community Manager Entai n Remote Jan 2023 - Oct 2023 Full time Dublin, Ireland • Managed global social and community channels (Facebook, Instagram, Twitter, Discord, YouTube) • Executed content and growth strategies alongside social agencies • Oversaw content, engagement, and brand consistency across platforms • Collaborated cross-functionally to align social strategy with business objectives • Delivered PR and social support for live poker events across Europe • Managed global markets including UK, Ireland, Canada, and Brazil PartyPoker Community Management Entai n Remote Oct 2020 – Jan 2023 Full time Dublin, Ireland • Built and maintained relationships with players across Discord, Twitch, and social platforms • Managed Twitch channels ensuring high-quality viewer experience • Delivered multilingual event communications across multiple time zones • Communicated product updates, PR launches, and promotional campaigns • Collaborated with product, CRM, and social teams to improve engagement and retention Poker Player Global Remote 2018 – Present Independent Worldwide • Participated in online and live tournaments across multiple platforms and events • Developed strong expertise in player behavior, game theory, and risk assessment • Applied structured strategies including bankroll management and performance analysis • Built advanced skills in reading opponents, understanding psychology, and adapting strategies in real time • Demonstrated high-level decision-making under pressure and risk assessment in competitive environments EDUCATION NVQ Level 3 Certificate in Computing Microlins Computing College, Cuiabá – Brazil 2010 CERTIFICATIONS Digital Marketing (Google) iGaming Compliance AML/CFT, Responsible Gambling (UK, Ontario & Netherlands) Data Protection (GDPR) & Information Security LANGUAGES English – Fluent Portuguese – Native Spanish – Intermediate Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Sign in Bilingual Customer Service and Sales Specialist with CRM Expertise Location: Birkirkara, Malta Salary: 40 k + bonus Posted: February 24, 2026 Contact this candidate Resume: Handling strategies on productivity and preparing an action plan on business development, costs and bar production. Managing purchase orders with suppliers and inventory control as well as training new staff members. Supervising and monitoring required conditions for each product and beverage, conducting maintenance of machines and equipments. Assistance manager Aug 2022- Present Ir Rizzu restaurant 2019 -2021 24/ intouch BPO, Bogotá/ Canadá/Usa Sales Agent/customer service GNC nutrición center/ up selling Fullfilled sales and customers queries in a timely manner at the same time multitasking: answering calls finding necessary resolutions, replying to emails and online chat requests, checking requirements, status of the bank transactions and shipping details whilst following the company protocols on quality assurance. 2017 - 2019 Luminess air makeups Sales agent/ retention Converted BBB (better business bureau) complaints and unwanted products into higher sales and returning customers. Took position of sales and customer care position in beauty and well-being industry. In short time became a trainer of the new team members. Profile I am a competitive and open person willing to learn and fulfill company's requirements im accordance with its vision, mission and targets. I have handled inbound and outbound calls, emails, and text messaging in both English and Spanish. I am highly skilled in CRM management, multitasking across systems, upselling, and providing high-quality customer service. I am seeking opportunities in the iGaming industry, with availability for remote work. Work Experience Reference Phone: +573********* Operation manager Phone: +356******** Restaurant manager Silia Grech Luisa Avila Skill CRM and customer database management. Effective multitasking, managing multiple communication channels simultaneously. Upselling and cross-selling strategies to maximize revenue. High-quality customer service, ensuring customer satisfaction and retention. Education High School diploma Barranquilla school 2002, 117 institute July, 2019 luminess company Top seller of the month Awards **************@*****.*** +356******** Contact Vince Pedraza Sales Representative Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Quality Assurance Risk Management

Sign in Quality Assurance Risk Management Location: Qala, Malta Salary: €55000 Posted: October 28, 2025 Contact this candidate Resume: Tracy-Ann Clifford CIMA, FCM +356-******** - ****************@*******.*** - Malta I am an experienced Compliance Officer and MLRO in iGaming companies with significant experience in the FinTech, Compliance, Regulatory, Banking, Payments and Audit Directives. Also, European Insurance Brokerage Market. I am a specialist, detecting and investigating any breaches of the Code of Business Conduct. I also monitor Compliance and Anti-Money-Laundering with the Code of Business Conduct as well as with all the other Compliance Policies and Procedures. I have been contracting but I am now looking for a full time, fresh new challenge. I have been ‘troubleshooting’ for different Companies/Clients, making sure they are compliant [GRC] and have the necessary documentation, policies and procedures in place. I have vast experience in Risk Management and Quality Assurance Audits. I am a highly motivated individual with a very strong work ethic and I can bring a lot of experience and knowledge to any organisation. I like to make a difference and I am tenacious, loyal and extremely IT literate. In 2011, I became a consultant/contractor and went into different companies [like Mazars] to do some very intense projects, working in the Payments, Finance, Compliance and Regulatory areas. In 2018, I moved out to Malta and have had a number of contracts such as Head of Compliance and MLRO, Operations and iGaming with significant experience in Maltese (MGA/MFSA/FIAU/MBR) Regulation and in multiple jurisdictions [MGA, UKCG, KSA, SGA, Curaçao and GGL]. Going into different start-ups, to make sure these Companies were Compliant. I have a degree in Accounting and Law [Part LLB] and I am a qualified accountant, Certified Institute of Management Accountants [CIMA] and a Fellow of the Institute of Credit Management [FCM]. Key Skills, Training & Business Capabilities FinTech Reporting, MIFID II, EBA, ESMA, DORA, PCI DSS, SOC2, Insurance, Re-insurance, Agile Methodology, Regulation, Compliance, MLRO, Risk Management, Key Risk Metrics SII Pillars I-III, PSD2, Data Governance, GDPR, DPO, ISO27001, SOX, Basel II, SFCR, Customer Due-Diligence, Internal/External Audits, EBA Returns, Risk Analysis, Project Management, IPO Employment History From February to May this year, I took part in a Sailing Regatta around Siciliy Oct 2024 to Jan 2025 BENKO DIGITAL LIMITED, St Julian’s - TECHNICAL COMPLIANCE ANALYST - DEFINITE CONTRACT Responsible for executing a detailed gap analysis on these start-up companies as Benko strive to grow the business. Recommend ways to reduce costs and enhance revenue: Provide advice and interpretation of technical regulations and requirements and assist in finding the cause of technical compliance issues: Design solutions and controls to address technical issues Interface with the regulators and external auditors and answer recent requests for information Responsible for the licensing, accreditation and documentary and technical compliances of the company Engaged to analyse certification support, compliance processes, issue resolution and technical testing To cover any client communication, to offer regulatory expertise and to manage any document management Apr 2024 to Sep 2024 TRAVELLING IN ASIA, EUROPE AND SOUTH AMERICA I decided to go travelling to Asia, Europe [including the UK] and South America Nov 2023 to Apr 2024 LA ROYALE GAMING INVESTMENTS LTD, St Julian’s - COMPLIANCE AND RISK - DEFINITE CONTRACT Responsible for making sure that the iGaming companies in the Group are following all the external rules and regulations imposed by the government mandated gaming authority: Review, recommend improvements to and embed the governance, risk and control framework throughout the business, ensuring it remains relevant as the business changes and follows industry recognised best practices Establish and maintain strong working relationships with business stakeholders, to ensure the risk and compliance framework is relevant and workable, particularly with respect to risk appetite across the business. Maintain the company risk register Act as MLRO, create, review and oversee implementation of AML Policy, on-board new customers and regularly review existing ones. Provide regular AML training and awareness to employees via an e-learning platform. Manage systems and tools that facilitate the process (e.g. Creditsafe). Stay up to date with any local AML laws and regulatory changes and ensure those requirements are presented in the internal company policies and procedures, contributing to external stakeholder reporting including the Annual Report May 2023 to July 2023 MONARCH ASSURANCE - Sliema, Malta - COMPLIANCE AND MLRO - DEFINITE CONTRACT Responsible for the Compliance and MLRO functions for this FinTech Insurance/Re-insurance Company. The Company specialises in developing tailored life assurance products in cooperation with different business partners such as insurance brokers, asset managers, wealth planners and reinsurers: Prepare new technology use-cases, develop and deploy to streamline into more traditional-looking finance functions Use industry knowledge [FinTech] and secondary research to develop point of views, write thought-papers, articles and reports Maintaining and further developing existing code bases and define task outlines and deliverables Risk Assessments from a Risk perspective, assume and manage various levels of Risk, conducting and overseeing internal audits and periodic reviews to ensure compliance procedures are followed. Responsible for the Internal/External Audits and recommendations Jan 2023 to Mar 2023 TRADEVIEW LIMITED - Sliema – COMPLIANCE AND RISK - DEFINITE CONTRACT Responsible for the FinTech, Compliance and Risk functions for this Investment Management firm. The Company offers portfolio management and advisory services to individuals, payments, institutions, trusts, private funds, charitable organisations and investment companies: Overseeing the Compliance for both in-house and 3rd-party funds and conducting initial and ongoing due diligence on investment funds Follow up and control of MIFID II legal and operational requirements, including clients’ portfolios Responsible for the scope as outlined in section 5.3.2 of the CSSF Circular 18/698 related to the IFM regulation for the Group, ensuring that all legal requirements and regulations are applicable Evaluating and revising the Company’s Compliance Governance, Policies, Rules and Procedures. ensuring Compliance with (AML-CFT) requirements and meeting the requirements related to MIFID II Aug 2022 to Dec 2022 FORTIA INTERNATIONAL - Birkirkara – COMPLIANCE AND MLRO - DEFINITE CONTRACT I was engaged to oversee the Compliance and MLRO within the institution ensuring compliance with laws, regulatory requirements and to produce policies and procedures. Looking after Clients Compliance needs. Reporting directly to the Board of Directors: To ensure that the Company is compliant with Financial Intelligence Analysis Unit (FIAU), MFSA, and other pertinent regulations, detecting and investigating any breaches of the Code of Business Conduct. To report complete and accurate details of transactions to the MFSA and to act as primary contact with the FIAU, while maintaining effective relationships with other governmental bodies/agencies, handling any request or inquiry in an open and cooperative manner Be knowledgeable on the Prevention of Money Laundering Act, (Cap. 373) and provisions amending the Act, the Regulations made thereunder, as well as the Implementing Procedures and any guidance notes issued by the FIAU. Ensure that proper Customer Due Diligence procedures are in place and the procedures for identification and verification of natural or legal persons are complied with To ensure that the Company’s risk management policies, risk assessment profile and their application are adequately documented, maintain appropriate risk-based monitoring processes that are proportionate to the Company's operations' scale and complexity, whilst ensuring all internal suspicious activity reports received are investigated. Having the ability to exert influence over AML/CFT measures. Jan 2022 to July 2022 YSG SAFE PROCESSING - St Julian’s - HEAD OF COMPLIANCE AND RISK - INDEFINITE Responsible for Compliance and Risk within the institution including ensuring compliance with laws, regulatory requirements, policies and procedures. Reporting directly to the Board of Directors of the organisation. Designing and implementing an overall risk management process for the organisation, which includes an analysis of the financial impact on the company when risks occur Conducting the internal investigation of compliance issues and discussing arising compliance issues with management or employees Implementing policies and procedures to ensure that the compliance/control functions [MFSA] throughout the organisation are effective and efficient in identifying, preventing, detecting, and correcting non-compliance with applicable laws and regulations Staying up to date with internal standards and business goals, ensuring verification and documentation May 2021 to Jan 2022 LOCKTON INTERNATIONAL - Valletta - HEAD OF COMPLIANCE, RISK AND REGULATION - DEFINITE This was a Maternity Cover to provide solutions to business issues, advice, train and guidance to the Malta business, ensuring that Lockton European Brokers Limited [LEBL] [Reporting into the London, UK HO] meets the regulatory and legal requirements and effectively manages Regulatory Risk to within the Risk Appetite: Ensure that all financial and commercial interests of Lockton European Brokers Limited [LEBL] and the statutory objectives of the regulators [MFSA and FCA/PRA] rules are met and that compliance oversight [FCA SM16] is adhered to, AML/CFT and MLRO [FCA SM17] and Quality Assurance Audit queries and SMCR Assist with Internal and External Audits, consider the impact of changes in the business from our regulators, market and the EC Manage any breaches and complaints, annual business plans and ensure we have in place robust procedures to mitigate the risk of financial crime, money laundering, bribery and corruption Managing a team of 20 Associates dealing with renewals and new and ad-hoc insurance. Review new and existing products, review of delegated authorities, TOBAs and market agreements and manage any conflict of interests Jan 2019 to May 2019 TASIKA - Santa Venera - REGULATORY/COMPLIANCE CONSULTANT - DEFINITE CONTRACT The opportunity arose to work with Tasika on their projects [FINREP/COREP] with the Bank of Valletta [BOV] as part of their roll out of PDS2 [Dir 2015]. Also working on MIFID2 and SMCR. Working with IT consultants remotely, responsible for making sure there was a smooth transition for PSD2 within the Bank. Ensuring that the Regulatory changes were compliant. Using Business Objects [BO] and other bespoke systems to implement these projects within the strict timescales Apr 2017 to Sept 2018 GENERALI UK – COMPLIANCE, DATA GOVERNANCE AND CHANGE MANAGEMENT - CONTRACT Responsible for ensuring that the UK and Group branches [9 in total] are compliant with the rules and regulations for DPA, GDPR and other Regulatory Directives, AML/CFT: Looking at Regulatory Compliance, Data Governance, Data Quality and personal data [PII], making sure there is a program in place to record, measure, remediate and implement within agreed timescales and budget Acting as a key player for all aspects of the company’s compliance with GDPR, including the 9 branches in Europe Implementation of the UK and Global Data Governance and Privacy Framework Conducting comprehensive privacy impact assessments. Drafting and updating internal policies and procedures for GDPR Responsible for advising and supporting the sponsors and stakeholders in implementing GDPR with all respective changes required May 2016 to Apr 2017 QBE EO PLC - London - CHANGE MANAGEMENT, DATA AND COMPLIANCE - CONTRACT Having covered a Maternity Cover for 12 months as Head of Regulatory, I was kept on to work on several different projects as a BA/PM in Business Finance Change Management Programmes, Data Governance, Integrations, Implementations and BAU transitioning: Assisting with the Change Management and Business Finance Transformation Programmes, Business Operations [inc. TOM and Control Framework] and Practices Responsible for the Lead Change Management activities, providing BA input, impact analyses, risk analysis, change readiness and business document requirements, looking at processes and continuous improvement using Lean and Six Sigma methodologies Regulatory projects including the Faster Close and Finance Transformation projects. Apr 2015 to May 2016 QBE EO PLC - London - HEAD OF REGULATORY REPORTING, COMPLIANCE - MAT COVER CONTRACT To assist in ensuring all existing, future Regulatory Reporting Requirements and Solvency II are met for QBE European Operations [EO]. Responsible for producing the Solvency II Pillar 3 reporting for business, coordinating inputs from actuarial, management information and finance to produce external Solvency II submissions for Pillar 3 including QRTs, SFCR and RSR, Step 1 and 2 Reviews and IMAP submission, solvency monitoring and presentation of analysis. Gap Analysis on Pillar 3 reporting requirements Supporting on other Solvency II deliverables, liaising with Actuarial, Insurance Accounting, Financial Reporting and Risk team members, involvement in the understanding and completion of future Solvency II reporting requirements, including Data Lineage, Data Flows and input, ETL into a Strategic Tool, Standard Formula Responsible for the Own Funds and Eligible Own Funds calculations, reporting on the Capital Position, ECR, MCR and involvement in the completion of Ratings Agency models and ORSA dashboard, responsible for the completion of FSA regulatory Returns, PRA returns. Producing finance data for TPs, liaison with external and internal auditors, coordination of information flows for regulatory reporting requirements, ad-hoc regulatory reporting requirements, FX management and hedging Aug 2014 to Apr 2015 CHUBB EUROPE SE - London - SOLVENCY II PILLAR 3 PROGRAMME LEAD - CONTRACT Detailed review of existing systems and controls in place to comply with SII Pillar 3, giving advice on adequacy of financial resources and compliance. Lloyd’s Quarterly and Annual Returns, Syndicate Reporting. Completion of the Lloyd’s QMC Return, producing finance data for TPs: Advising stakeholders and the wider finance team on areas of Solvency II, Pillars 1 - 3. Leading the delivery of Pillar 3 reporting solutions, including SAP BOFC and Oracle HFM Coordinating the provision of financial reporting and regulatory reporting services, advising on detailed technical areas within finance, risk, compliance and financial/regulatory teams, performing process reviews, end to end business re-engineering with a focus on controls, data quality, governance and compliance Developing Pillar 3 implementation plans with key milestones for SFCR, RSR and QRT templates, reports, data field analyses and requirements, mapping and narrative building. Design management reporting/dashboard, recommending system enhancements, upgrades or interface solutions Feb 2014 to Aug 2014 MAZARS LLP - London - FINANCIAL CONSULTANT, REGULATORY/COMPLIANCE - CONTRACT Senior Consultant on Regulatory, Compliance and Advisory matters, responsible for providing regulatory advisory and consultancy services. Highly motivated and knowledgeable insurance specialist with a proven track record in financial/regulatory reporting and financial services. Advising on detailed technical areas within finance, risk, compliance and financial/regulatory teams Performing process reviews, end to end business re-engineering with a focus on controls, data, governance and compliance Detailed review of existing systems and controls in place to comply with Solvency II, MiFID II, PSD2 and IFRS, developing implementation plans with key milestones, advice on adequacy of financial resources and compliance Advising stakeholders and the wider finance team on areas of Solvency II, Pillars 1 - 3 and MiFID II, leading the delivery of reporting solutions, including SAP BOFC, Oracle HFM and other leading edge reporting solutions, coordinating the provision of financial reporting and regulatory reporting services, regional and entity reporting, key transformation requirements, dependencies and competencies, build and implement BAU processes, CRDIV new regulations, including COREP/FINREP reporting, populating new CA1-5 Jul 2013 - Feb 2014 INTER-HANNOVER GROUP - London - FINANCIAL CONSULTANT, COMPLIANCE - CONTRACT Working as a consultant to assist in ad-hoc work for the Finance Transformation/Change Projects team, looking at Compliance, Regulatory Reporting Systems, Solvency II and a Risk Management System: Produce a Gap Analysis and a TOM to support the Business Functions across Finance, IT, Risk and Actuarial departments, as-is and to-be data flows, performing data gap analysis and articulating mitigation strategies, defining and documenting data Identify where there are risks, assess and mitigate risk in accordance with the organisation’s Risk Appetite Scope and prepare a Solvency II Pillar 3 Requirements and Implementation Plan to meet the SII Regulatory Requirements Qualitative and Quantitative Analytics, Annual and Quarterly Reporting Templates for Group and Solo Regulatory Reporting Solvency and Financial Condition Report (SFCR) and Regularity Supervisory Report (RSR) Reporting Process, QRT Mappings and Build Out of complex Actuarial Reports, Working with Actuaries to complete QIS5 Template for Standard Formula and Internal Model and analysis of change in the Solvency Capital Requirement. SII Consolidation Reporting, SAP BOFC Consolidation for SII Reporting Jun 2011 to Jul 2013 DIRECT LINE GROUP [Royal Bank of Scotland] - FINANCE MAJOR CHANGE PROGRAMMES, SNR PM/BA Working as a Senior PM/BA in all areas of the business, working on their digital platform: Reviewing different operating environments and business solutions to ensure a smooth integration process Strategic Change and Project Manager delivering projects/programmes to time, within budget and quality Strong problem-solving, statistical and analytical skills, with wide cross-functional experience, operating BR06 and FINREP/COREP Involved in the IPO process for the Bank from Royal Bank of Scotland [RBS] Delivering business analysis skills to support the Central Finance function on SOX, Solvency II and IMAP Sep 1999 to Jun 2011 CITY UK merger [2010] with INTERNATIONAL FINANCIAL SERVICES, LONDON - FINANCE DIRECTOR KEY STAKEHOLDERS include: Aviva, LBG, Ernst & Young, Barclays Bank, RBS Group, Clifford Chance, HMT, FCO Liaising with finance team, management/stakeholders [Part Public/Private Sectors] to develop business processes and documentation, reviewing local market IFRS filings and reporting processes, M1 analysis and FX exposure, SAGE, TAS, assisting in the review of important UK & US GAAP / IFRS adjustments, SAP, Solvency II and Basel II Financial management reporting for the business, including monthly, year-to-date/year-end financials, risk management including development of cash-flow reporting and ongoing bank relationship Focussing on the definition and execution of a sustainable financial strategy, supporting long-term growth plans, senior-level role within the primary independent organisation representing the UK financial services sector Delivered two major office relocations within a period of five years, including migration of staff and systems and developed and launched a new handbook and successfully completed two major funding tenders from the government, worth in excess of £4bn+ Feb 1993 to Sep 1999 ROHM & HAAS INTERNATIONAL - London - EUROPEAN RE


Compliance Specialist Customer Care

Sign in Compliance Specialist Customer Care Location: Jaipur, Rajasthan, India Posted: September 04, 2025 Contact this candidate Resume: March **** - Present June **** - February **** July 2022 - Jan 2024 June 2021 - Feb 2022 2023 2020 Aalia Qureshi +919********* ************@*****.*** Objective Result oriented professional with proven knowledge and experience in support and compliance, ability to work colaboratively in a fast paced environment, adapting quickly to changes and prioritizing task accordingly. Experience Bresbet Operations and Compliance Specialist * Identifying, assessing, and mitigating potential compliance risks across department and operations * Creating and maintaining effective compliance programs thag align with legal and regulatory frameworks and internal policies * Regularly monitoring compliance with regulations and internal policies through audits and other assessments * keeping up-to-date with changes in regulations and industry best practices * Monitoring and reviewing accounts and their activity for further actions and payments * Verification of KYC sendjng emails to avoid any fraud or duplicates * Handljng cstomers on livechat for verification and activity purposes Sunrise Gamers SMM manager * Effectively resolved client requests and dealt with queriesfrom within the system and consumers through chats and emails * Assisted with backend department in checking and escalating bets settlement * Investigated and resolved issues related to bonus, kyc verification, tech issues, sports, and crypto payments * Assisted customers from different countries with payments according to their currency rates * Implemented communication strategies to support, develop and buiilt customer trust * Experience with support tools such as Webim, Jira, Confluence, CRM and admin panel * Exceeded service standards, achieving a 98% customer satisfaction rate through chat interactions Tez888 group Dubai Customer relations agent consultant * Assisted clients with accoubt registration, verification, payments and other account related activities adhering to company policies and procedures * Collaborated with financial departments to solve issues quickly and effectively * Multitasked to handle diverse customer needs in high volume, prioritized task to keep up with challenging deadlines * Followed up with customers on email and provided resolution to ensure satisfaction with services provided Gained experience with tools such as Live chat, CRM,Admin panel, Ms office Teleperformance Mohali Customer Care Executive * Assisted cuatomers with Airline tickets booking, rescheduling and cancellations via calls and emails * Collabirated with different departments such as L2 and L3 for cancellations and initiating refunds * Intriduced and explained customers about the offers andthe policies * Collabirated with team members to improove service processes and customer experience * Maintained high satisfaction score by consistently resolving first call cases Education University of Rajasthan B.A Economic honors St. Angela Sophia Sr Sec School Jaipur High school Diploma Skills Email handling AML Farud and Risak management Ms excel Customer support Transactions management Igaming industry Product education Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Customer Service General Manager

Sign in Customer Service General Manager Location: Msida, Malta Posted: August 28, 2025 Contact this candidate Resume: ABOUT ME I am a versatile and creative professional with a diverse background spanning the iGaming, banking, tourism, and game development industries. Over my three years in the iGaming sector, I honed my expertise in online marketing, customer service, and content creation, contributing to dynamic, user-focused campaigns. My six-year tenure in the banking industry enriched my skill set with financial analysis, risk management, and compliance, equipping me with an analytical mindset and precision in high-stakes environments. Currently, I serve as an Operations and Reservations Executive and Assistant to the General Manager in the tourism sector, where I manage bookings, logistics, and customer relations with efficiency and attention to detail. Beyond my professional roles, I am passionate about gaming and storytelling. I have showcased my creativity and strategic thinking through developing my own FRP (Fantasy Role-Playing) game website and designing an original board game. I also write short, educational children's stories, reflecting my dedication to blending fun with learning. I am always motivated to expand my horizons, take on new challenges, and collaborate on projects that push the boundaries of innovation. Explore my work at: mergenforest.com I am enthusiastic about connecting with like-minded professionals and exploring collaborative opportunities in the gaming and creative industries. If you share these interests or have ideas to discuss, don’t hesitate to reach out. WORK EXPERIENCE Global B2B - Operations & Reservations Executive Fortina Investment Ltd [ 27/03/2023 – Current ] City: Sliema Country: Malta Job Description: As the Global B2B - Operations & Reservations Executive, I play a pivotal role in ensuring the seamless coordination and management of B2B operations and reservation processes. My responsibilities encompass the strategic oversight and execution of key logistics to support global partners and maintain a high standard of client satisfaction. Key Responsibilities: • Reservations Management: Oversee the end-to-end reservation process, ensuring accuracy and timeliness in handling bookings for global partners and clients. • Operational Coordination: Collaborate with various departments to streamline logistics and enhance the efficiency of operations, ensuring alignment with company goals and client expectations. • Client Liaison: Serve as a primary point of contact for B2B clients, maintaining professional and effective communication to address inquiries, resolve issues, and foster strong partnerships. • Documentation and Compliance: Prepare, verify, and manage contracts, invoices, and other critical documents to ensure compliance with company standards and legal requirements. • Performance Monitoring: Track and report on key performance metrics, providing data-driven insights to optimize reservation workflows and operational processes. • Problem-Solving: Identify challenges in the reservation and operational pipeline, implementing timely solutions to maintain service quality and efficiency. Ezgi AKIN Nationality: Turkish Date of birth: 16/07/1990 Gender: Female Email address: ****.******@*****.*** WhatsApp Messenger: 77130155 LinkedIn: www.linkedin.com/in/ezgi-akin-147b0215a Website: https://mergenforest.com/ Home: 51, rodolfu street, door:1 51, Flat 1, SLM1274 sliema (Malta) • Collaboration with General Management: Assist the General Manager in strategic planning, decision-making, and the execution of special projects to support business growth. • Training and Mentorship: Provide guidance and training to junior team members, enhancing team productivity and knowledge sharing. • System Management: Utilize and maintain reservation systems and databases to ensure data integrity and smooth operational functions. • Market Research: Stay informed about industry trends, market needs, and competitor offerings to refine strategies and maintain a competitive edge. Key Skills and Competencies: • Strong Communication Skills: Ability to build and maintain relationships with global partners and cross- functional teams. • Attention to Detail: Exceptional accuracy in managing reservations and documentation. • Problem-Solving Abilities: Proactive in identifying potential issues and devising effective solutions. • Organizational Expertise: Demonstrated ability to manage multiple tasks simultaneously and prioritize efficiently. • Technical Proficiency: Familiarity with reservation software and Microsoft Office Suite; adaptability to learn new systems quickly. • Customer-Focused Mindset: Committed to delivering superior service and enhancing the client experience. Achievements and Contributions: • Successfully enhanced operational workflows, leading to a notable reduction in processing time for reservations. • Improved client satisfaction scores through prompt and effective communication and service. Customer Success and VIP Executive Platin Gaming Ltd. [ 07/01/2023 – 10/11/2023 ] City: sliema Country: Malta Job Description: As a Customer Success and VIP Executive at Platin Gaming, I am committed to enhancing customer satisfaction and fostering lasting relationships with VIP clients. This role involves delivering exceptional support, understanding client needs, and implementing strategies that ensure customer retention and loyalty within a highly competitive industry. Key Responsibilities: • VIP Client Management: Serve as the primary point of contact for high-value clients, ensuring a tailored and premium experience through personalized service and proactive support. • Customer Engagement: Build and nurture strong, long-term relationships with customers by understanding their gaming preferences and needs, delivering customized solutions, and addressing inquiries promptly. • Retention Strategies: Develop and implement initiatives aimed at maximizing client engagement and minimizing churn, including exclusive promotions and loyalty programs tailored for VIPs. • Onboarding and Training: Guide new clients through the onboarding process, offering comprehensive support to ensure a seamless transition and familiarity with products and services. • Performance Analysis: Monitor client activity and satisfaction levels, analyzing data to identify trends, challenges, and opportunities for enhancement. • Feedback Implementation: Collect and act on feedback from VIP clients, communicating suggestions to the relevant teams to improve the overall service offering and user experience. • Problem Resolution: Act as an escalation point for complex client issues, working collaboratively with other departments to provide swift and effective solutions. • Reporting and Communication: Prepare regular reports on VIP client interactions, performance metrics, and campaign outcomes, presenting insights to senior management. • Cross-Department Collaboration: Work closely with the marketing, product development, and customer support teams to align strategies and enhance the customer journey. • Upselling and Cross-Selling: Identify opportunities to introduce clients to new products and services that align with their interests, contributing to revenue growth. Key Skills and Competencies: • Exceptional Communication: Strong interpersonal skills with the ability to engage and maintain relationships with VIP clients effectively. • Customer-Centric Approach: Proven dedication to delivering high-quality customer service and understanding client needs. • Analytical Thinking: Ability to analyze customer data and feedback to inform strategy and improve services. • Problem-Solving Proficiency: Quick to identify issues and devise solutions that enhance client satisfaction. • Organizational Abilities: Skilled in managing multiple VIP accounts and prioritizing tasks efficiently. • Technical Knowledge: Familiarity with CRM systems and data analysis tools; adaptability to learn new gaming platforms and software. KYC Expert / Corporate and Marine Finance CRM Credit Europe Bank N.V. Malta Branch [ 01/07/2016 – 30/06/2022 ] City: sliema Country: Malta Job Description: During my tenure as a KYC (Know Your Customer) Expert and Corporate and Marine Finance Client Relationship Manager (CRM) at Credit Europe Bank N.V., I played a critical role in managing client relationships, ensuring regulatory compliance, and facilitating the financial needs of corporate and marine clients. Key Responsibilities: • KYC and Compliance Oversight: Conducted thorough due diligence and KYC checks on corporate and marine clients, ensuring full adherence to local and international AML (Anti-Money Laundering) and regulatory standards. • Client Onboarding: Managed the onboarding process for new clients, collecting and verifying all necessary documentation and assessing potential risks associated with new business relationships. • Risk Assessment: Monitored and evaluated client portfolios to identify and mitigate financial, operational, and reputational risks, implementing action plans when necessary. • Relationship Management: Acted as a dedicated CRM for corporate and marine finance clients, maintaining open lines of communication to address their banking needs and facilitate seamless service delivery. • Financial Analysis: Assisted in the assessment of client creditworthiness through comprehensive financial analysis, providing strategic input to support loan structuring and decision-making processes. • Transaction Monitoring: Supervised and reviewed client transactions, ensuring they aligned with expected account activity and flagging any irregularities for further investigation. • Collaboration with Teams: Worked closely with legal, compliance, and credit teams to address complex cases and align client strategies with bank policies. • Regulatory Reporting: Prepared detailed reports and maintained accurate records for internal and external audits, ensuring data integrity and compliance with regulatory standards. • Process Optimization: Identified and implemented process improvements to streamline KYC procedures and enhance the efficiency of client onboarding and monitoring. • Client Portfolio Management: Maintained a strong client portfolio, fostering trust through consistent service and personalized financial solutions tailored to client needs. • Training and Mentorship: Provided guidance and training to junior team members on KYC best practices and regulatory requirements, contributing to the development of a well-informed team. Achievements and Contributions: • Successfully managed the onboarding and compliance processes for high-value corporate clients, contributing to a risk-free operational environment. • Played a key role in refining KYC procedures, resulting in improved processing times and enhanced compliance metrics. Game Introducer & Customer Specialist Evolution Gaming Ltd [ 01/07/2014 – 01/07/2016 ] City: Hal Luqa Country: Malta Job Description: In my role as a Game Introducer & Customer Specialist at Evolution Gaming Ltd, I was responsible for delivering a seamless and engaging gaming experience for clients, while ensuring high-quality customer interaction and maintaining company standards of service excellence. Key Responsibilities: • Game Presentation: Hosted live casino games, introducing rules, engaging with players, and maintaining a lively, interactive atmosphere to enhance player satisfaction and retention. • Customer Engagement: Interacted directly with players through live chat and other channels, ensuring their questions were answered and concerns were addressed promptly and professionally. • Service Excellence: Ensured a superior level of customer service by understanding and responding to the needs and preferences of a diverse international client base. • Game Management: Managed live games efficiently, following strict protocols to ensure fairness, compliance, and adherence to company procedures. • Feedback Collection: Gathered player feedback and reported insights to the relevant teams for continuous improvement of games and services. • Technical Troubleshooting: Assisted players with minor technical issues and escalated more complex problems to technical support teams for swift resolution. • Collaboration with Teams: Worked alongside game developers, operations staff, and customer support to maintain seamless game delivery and optimize player experience. • Brand Representation: Maintained a professional and enthusiastic demeanor as the face of the company, promoting brand values and fostering a welcoming environment for players. • Training Participation: Attended training sessions and workshops to stay informed about new game offerings, service standards, and communication techniques. Key Skills and Competencies: • Strong Communication Skills: Ability to engage with clients in an articulate and approachable manner, making complex rules simple and entertaining. • Customer-Centric Approach: Demonstrated commitment to creating a positive, enjoyable experience for all players. • Technical Proficiency: Familiarity with gaming software and live streaming technology, coupled with the ability to troubleshoot basic technical issues. • Adaptability: Capable of handling fast-paced, high-energy environments and maintaining composure under pressure. • Attention to Detail: Ensured game integrity and compliance with operational guidelines. • Interpersonal Skills: Skilled in fostering a sense of community among players through friendly, interactive communication. Achievements and Contributions: • Recognized for consistently high customer satisfaction scores, contributing to player loyalty and repeat engagement. • Enhanced the user experience by providing feedback that led to the refinement of game features and player interaction protocols. Payment and Support Officer Rixos Bet [ 2014 – 2014 ] City: San Gwann Country: Malta Job Title: Payment and Support Officer Company: Rixos Bet Tenure: 2014 (Less than a year) Job Description: As a Payment and Support Officer at Rixos Bet, I played a crucial role in managing payment processing and providing comprehensive customer support. This position required precision, strong communication skills, and a customer-focused approach to ensure efficient and secure financial transactions and high levels of client satisfaction. Key Responsibilities: • Payment Processing: Managed and processed customer deposits, withdrawals, and other financial transactions, ensuring accuracy and adherence to company policies and security protocols. • Transaction Monitoring: Monitored and reviewed payment activities to identify and resolve discrepancies or suspicious transactions, maintaining compliance with industry standards and regulations. • Customer Support: Provided prompt and professional assistance to clients via multiple communication channels (live chat, email, and phone), resolving queries related to payments, account management, and service issues. • Issue Escalation: Coordinated with technical and financial teams to escalate complex issues and follow up until resolution, maintaining client confidence. • Documentation: Maintained comprehensive records of client interactions and transaction logs to ensure proper documentation for auditing and future reference. • Fraud Prevention: Assisted in identifying and preventing fraudulent activities by applying company protocols and conducting due diligence checks. • Client Education: Educated clients on payment processes, terms, and conditions to facilitate smooth transactions and minimize service interruptions. • Process Improvement: Participated in identifying and implementing improvements to payment processing workflows to enhance efficiency and reduce client waiting times. Key Skills and Competencies: • Strong Attention to Detail: Ensured the accuracy of financial transactions and adherence to security standards. • Customer Service Excellence: Demonstrated commitment to client satisfaction by providing clear, timely, and empathetic support. • Analytical Skills: Ability to analyse transaction data to detect inconsistencies and potential issues. • Problem-Solving Abilities: Effective in troubleshooting payment issues and providing swift resolutions. • Technical Proficiency: Familiarity with payment processing systems and customer service software. • Team Collaboration: Worked effectively with other departments to enhance the overall customer experience. Achievements and Contributions: • Improved response time for customer queries, resulting in higher client satisfaction ratings. • Assisted in developing clearer communication protocols that streamlined the resolution of payment issues. EDUCATION AND TRAINING Finance Degree, BA CELAL BAYAR UNIVERCITY [ 10/09/2009 – 10/09/2013 ] City: Manisa Country: Türkiye Level in EQF: EQF level 6 CREATIVE WORKS [ 08/03/2017 – Current ] Founder of MERGEN FOREST Job Title: Founder and Creator Company: Mergen Forest Location: Sliema, Malta Description: As the Founder and Creator of Mergen Forest Board Game, I led the full lifecycle of developing this immersive fantasy role-playing game that champions courage, creativity, and teamwork. My role encompassed the creative, operational, and strategic aspects of bringing this unique game to life and engaging with a global community of players. Key Achievements and Contributions: • Game Conceptualization and Development: Invented and designed the Mergen Forest Board Game, integrating thematic storytelling and interactive gameplay to inspire problem-solving and collaborative skills. • Crowdfunding Success: Launched a successful Kickstarter campaign, securing necessary funding to transition from prototype to production, demonstrating entrepreneurial acumen and project feasibility. • Design and Production: Oversaw the creation of intricate game components, including character cards, game boards, and 3D figures, ensuring high-quality production standards. • Marketing and Sales Strategy: Managed marketing campaigns, established an online store on Etsy, and built a digital sales funnel that expanded the game’s reach and facilitated direct-to-consumer sales. • Community Engagement: Maintained an active presence on social media platforms and YouTube, producing engaging content to promote the game, showcase gameplay, and interact with the player base, fostering a dedicated community. • Content Creation: Developed supplementary materials, tutorials, and engaging posts that highlight game mechanics, strategies, and stories behind the characters and game world. Key Skills and Competencies: • Entrepreneurial Leadership: Demonstrated ability to conceptualize, launch, and scale a creative project from idea to market. • Game Design Expertise: Experienced in designing board games with compelling themes and interactive play. • Project and Production Management: Led all phases of game development, including logistics, design, and manufacturing oversight. • Marketing Proficiency: Developed and executed successful digital marketing strategies to build brand awareness and drive sales. • Community Building: Fostered a strong community connection through interactive online content and proactive engagement. • Content Development: Created instructional and promotional content that resonates with diverse audiences. Achievements: • Successfully brought an original board game to market through crowdfunding and strategic marketing. • Built an online presence and customer base, enhancing the game’s visibility and engagement within the tabletop gaming community. Link: https://mergenforest.com/ Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Program Manager Project

Sign in Program Manager Project Location: Dearborn, MI Posted: August 01, 2025 Contact this candidate Resume: Piera Hosinski Senior Product Owner Chesterfield, MI 586-***-**** *********@*****.*** LinkedIn Professional Summary Results-driven Program Manager with extensive experience leading cross-functional teams to deliver complex, high-impact engineering and product development initiatives. Proven track record of managing full program lifecycles, ensuring alignment with cost, quality, timing, and performance targets. Skilled in risk management, validation planning, and continuous improvement, with strong communication and leadership abilities to drive collaboration and accountability across global teams. Work Experience Northstar Painting / Facility Management Co. Facility Project Manager Dec 2024 – April 2025 Directed multi-site facility maintenance operations, ensuring vendor compliance and service delivery using ServiceChannel and Facilitymate platforms Designed and implemented scalable training strategies Conducted proactive risk assessments and enforced regulatory and safety standards across all active maintenance projects Applied Agile principles to optimize workflow efficiency, manage backlog prioritization, and improve turnaround on maintenance requests Lead Generation & Account Expansion: lead generation efforts by collaborating with marketing and sales teams CRM Optimization & Sales Process Improvement: Managed sales pipelines using CRM tools like Salesforce Client Engagement: Drove client success by tailoring solutions to meet their business needs, increasing upsell opportunities and fostering long-term relationships Talent Sourcing & Full-Cycle Recruitment: Led recruitment for specialized IT and product management roles Onboarding & Training Programs: Developed and executed onboarding programs for newly hired project managers and IT staff, improving team integration Managed CRM tools (Salesforce, ServiceChannel, Azure DevOps) to track partnership activities, monitor performance, and maintain real-time client updates and action logs. Collaborated with marketing and sales teams on lead generation campaigns, connecting operational deliverables with strategic outreach goals. Developed onboarding and training programs for new PMs and IT staff—enhancing team capability, alignment, and culture of ownership. Optimized CRM pipelines (Salesforce) for sales and marketing, increasing visibility into customer lifecycle and campaign touchpoints. Design & execute a Rentals-focused sales L&D strategy that empowers the sales teams to grow the Rentals and New Construction marketplaces Develop & deliver scalable onboarding, upskilling, and leadership programs that cut ramp time and boost productivity Pilot and implement next-gen learning solutions—AI, simulations, microlearning, sales coaching platforms, and beyond. Establish feedback loops and measure impact on core business outcomes: quota attainment, retention, customer satisfaction, and more. MK Recruiting – Chickasaw Nation Senior IT Product Owner/Project Manager– iGaming Jun 2022 – Aug 2024 Directed the full lifecycle of a $15M online casino launch, from regulatory planning and system architecture to go-live execution and post-launch optimization. Oversaw seven cross-functional teams including engineering, UXR, legal, security, and compliance, ensuring project alignment with tribal, state, and federal gaming regulations. Owned and managed product roadmap and market strategy, including P&L analysis, profitability management, and delivery of margin improvement projects Led and executed multi-channel client programs from initiation through delivery, ensuring timely fulfillment of all contractual deliverables while proactively identifying new growth and upsell opportunities Managed end-to-end delivery of a feature-rich iOS and Android mobile iGaming application, focusing on secure onboarding, regulatory compliance, and user experience. Led Agile product development ceremonies (sprint planning, backlog grooming, retrospectives) and maintained sprint velocity through Azure DevOps. Collaborated with cybersecurity teams to implement KYC (Know Your Customer), AML (Anti-Money Laundering), and fraud prevention protocols. Directed integration of third-party identity verification, AML tools, payment gateways, and gaming platforms to meet licensing and compliance standards. Led client engagement meetings and cross-department coordination to present strategic recommendations, share campaign performance, and gather feedback. Served as Product Owner for ServiceNow Strategic Portfolio Management (SPM) platform enhancements, driving development of Demand, Resource, EAP, and Waterfall modules. Oversaw vendor and partner integrations, ensuring smooth alignment between technical, compliance, and marketing requirements in regulated industries. Aligned DevOps and IT infrastructure upgrades with enterprise deployment cycles and mobile release timelines. Partnered with QA and product design teams to validate functionality, conduct cross-platform testing, and ensure UX/UI consistency. Delivered go-to-market strategy in partnership with marketing, ensuring regulatory alignment, coordinated release milestones, and promotional readiness. Presented marketing performance dashboards to clients, tying campaign ROI, user engagement, and revenue generation to strategic planning cycles. Drove marketing asset readiness, ensuring alignment between creative and technical teams for regulated digital and mobile experiences. Aligned go-to-market strategies with branding and promotional objectives—ensuring seamless campaign delivery. Oversaw program documentation including budget trackers, validation plans (DVP&R), risk logs (LUR), and change reviews to ensure accuracy and transparency. Led the implementation of advanced reporting and dashboarding capabilities to improve real-time visibility into project, resource, and financial performance. Acted as the primary liaison between business stakeholders, architects, and development teams to translate complex requirements into deliverables. Collaborated with technical teams on solution design and validated deployment compliance with ServiceNow platform standards and data models. Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology. Develop detailed project plans, budgets and schedules, including goals, risks, and resource allocation. Manage multiple projects concurrently. Aristocrat Gaming Program Manager / Senior IT Product Manager – iGaming June 2021 – April 2022 Directed an $8M iGaming software development initiative, leading offshore development teams and ensuring adherence to enterprise-level cybersecurity and compliance standards. Managed the product roadmap, backlog prioritization, and stakeholder communications to ensure regulatory alignment and timely delivery across multiple jurisdictions. Oversaw successful cloud migration and Azure DevOps implementation to improve project tracking, approval workflows, and sprint management. Facilitated Agile ceremonies across multiple scrum teams, optimizing cross-team coordination and reducing release cycle times. Maintained sprint health by monitoring velocity and burndown charts in Azure DevOps, driving accountability and continuous improvement. Led vendor onboarding and integration, validating that third-party platforms, content providers, and payment gateways met licensing and IT security protocols. Partnered with UX/UI teams to ensure a consistent, accessible user experience across mobile and web applications within regulatory frameworks. Directed risk mitigation planning, incident management, and issue resolution to reduce operational downtime in live gaming environments. Used Azure DevOps to enforce gated approvals and maintain full traceability of project artifacts for audit and licensing readiness. Integrated ALM tools for sprint planning, user story mapping, and test case management to support full-lifecycle delivery. Defined and implemented ALM governance models, supporting both regulatory and cybersecurity compliance in the gaming and healthcare sectors. Ensured final validation documentation was complete, archived, and audit-ready, supporting full regulatory and product readiness sign-off. DXC Technology Energy Harbor Senior IT Project Manager /Owner Nuclear Energy/ECM Migration- June 2020 – June 2021 Led the successful end-to-end deployment of FileNet ECM system, managing the migration and decommissioning of legacy document management systems, handling over 5 million documents while ensuring data integrity and compliance with industry standards. Directed the migration of virtual machine (VM) servers to a more robust infrastructure, enhancing system performance and scalability to meet the evolving needs of the business. Managed the integration of JIRA and Confluence into the project workflow for enhanced tracking, reporting, and collaboration, streamlining communication across all teams. Managed cross-functional teams from IBM, DXC, and Energy Harbor, ensuring seamless collaboration, alignment, and timely delivery of project milestones. Led risk assessments and mitigation strategies, proactively addressing potential obstacles to ensure the project's success and adherence to timelines and budget. Collaborated with senior leadership to define project scope, objectives, and KPIs, ensuring alignment with strategic business goals and regulatory compliance. Mainitained project performance through continuous reporting, providing regular updates to stakeholders and ensuring transparency in all phases of the project lifecycle. Led the smooth transition of legacy systems by implementing a comprehensive decommissioning strategy, safeguarding critical data, and mitigating disruption during the migration process. Luxoft – Ford Motor Company Senior IT Program Manager – Web HMI & IVI Development March 2018 – June 2020 Led the end-to-end development and implementation of QT/HTML5-based Human-Machine Interface (HMI) features, coordinating with global engineering teams across multiple time zones and ensuring consistent, high-quality delivery for automotive infotainment systems. Directed documentation and indexing efforts for web-based infotainment projects, ensuring all technical specifications, user stories, and project deliverables were properly documented and easily accessible for future reference and compliance audits. Aligned product roadmaps with business and technical leadership to ensure that the development and feature release timelines supported broader company goals, incorporating market trends, customer feedback, and technical capabilities. Facilitated cross-functional collaboration between UXR (User Experience Research), engineering, QA, and compliance teams by centralizing communication, task tracking, and documentation within Azure DevOps, improving transparency and ensuring accountability. Coordinated Agile team ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to ensure smooth execution of development cycles, actively managing the flow of work and fostering a culture of continuous improvement. Worked closely with developers and project stakeholders to identify, prioritize, and remove blockers, leveraging JIRA to track progress and resolve issues quickly to minimize delays. Collaborated with DevOps teams to streamline testing and delivery workflows, implementing automation strategies across distributed systems to improve efficiency, reduce manual errors, and accelerate deployment cycles. Championed the integration of new HMI features into infotainment platforms while maintaining a strong focus on user-centered design and regulatory compliance, ensuring a seamless user experience in a rapidly evolving automotive landscape. Managed project risk assessments, resource allocation, and scope changes, consistently delivering complex projects on time, within budget, and in alignment with stakeholder expectations. Partnered with Quality Management and Engineering to proactively identify and mitigate program risks; led recurring risk status reviews and remediation planning. Executed regular program status reporting to executive leadership (e.g., Chief Engineer), providing validated metrics on testing progress and readiness reviews. Facilitated Value Optimization and Quality Improvement initiatives to enhance product performance and reduce costs without compromising delivery or compliance. General Motors Senior IT Project Manager – AEM, eDiscovery, Website Strategy & SharePoint March 2014 – November 2018 Directed digital strategy initiatives for brand-owned platforms, including AEM (Adobe Experience Manager), optimizing website functionality and improving user engagement across enterprise-level web properties. Partnered with Performance Marketing and IT teams to implement SEO enhancements, conversion tracking, and user behavior analytics, supporting data-driven optimization of content and structure. Led the successful global deployment of eDiscovery solutions while simultaneously overseeing digital content governance across SharePoint Online and AEM environments. Led website content production, collaborating with cross-functional stakeholders on legal, compliance, and marketing content for high-impact product launches and announcements. Implemented user experience improvements and personalized content strategies to enhance brand perception, support digital commerce goals, and ensure mobile responsiveness. Managed external vendor teams and internal developers to ensure alignment of technical delivery with business objectives and branding standards. Delivered custom dashboards and KPIs using Tableau and Clarity to monitor web performance and conversion metrics, enabling data-backed strategic decisions. Acted as a bridge between business units and technical teams, bringing clarity to complex project requirements and ensuring timely execution across all web initiatives. Created custom dashboards and KPI tracking mechanisms using Tableau and Clarity to provide real-time project insights, performance metrics, and actionable data for stakeholders and management. Managed Agile project deliverables in JIRA, ensuring timely completion of tasks, bug resolution, and iteration of custom SharePoint solutions while maintaining alignment with project scope, timelines, and budgets. Drove continuous improvement initiatives, ensuring project milestones were met within budget, scope, and compliance while addressing any emerging challenges in the legal and IT domains. Led integrated marketing project teams, partnering with brand and performance marketing to deliver digital campaigns, SEO optimization, and data-driven personalization across enterprise AEM platforms. Mentored junior PMs and cross-functional contributors, providing training and guidance on scope definition, stakeholder engagement, and reporting best practices. Developed and executed campaign roadmaps, aligning creative, content, and digital strategy teams to brand objectives and market timelines. Championed KPI dashboards and campaign analytics in Tableau and Clarity to track site performance, optimize UX, and drive strategic marketing improvements. Drove stakeholder alignment across marketing, legal, compliance, and IT—ensuring delivery of product launches, promotional content, and customer engagement tools on time and on brand. Education & Certifications: Walsh College Master's in Management with specializations in IT, Project Management, and Marketing Davenport University Bachelor's degree in Computer Information Systems. Minor Web Design Villanova University Project Management Professional Certifications: Generative AI for Project Managers (PMI) PMP – Project Management Professional (PMI) (In Process) Certified Scrum Master (CSM) – 2019 Agile for Developers – 2024 Agile Fundamentals – 2024 Contact this candidate PostJobFree Delete or Update my resume About Terms of Service Privacy FAQ Contact us


Digital Marketing Performance

Sign in Digital Marketing Performance Location: Vila Osasco, Sao Paulo, 06086, Brazil Salary: R$9000 Posted: July 01, 2025 Contact this candidate Resume: Personal Information Single, ** years old, Father. Contact Av. Comandante Sampaio - 414 - Km18 - Osasco/SP +551********** (Mobile) *******.****@*****.*** https://www.linkedin.com/in/adrianoriva (LinkedIn) Main Competencies • Affiliate Management • Traffic Management • Content Marketing • Performance Marketing • Digital Strategies • Client Relationships • New Business and Partnerships Academic education • Technologist in Commercial Management, Administration - (2010 - 2011) - Uninove - Universidade Nove de Julho Certifications • English Speaking - C2 • AI-Powered Shopping ads Certification • Google Analytics Advanced • Consumer Analysis: Practices and Tools • Fundamentals of Generative Artificial Intelligence • Google Tag Manager Fundamentals • Lifelong Learning • Marketing Funnel Fundamentals • Fundamentals of Digital Marketing Events • Afiliados Brasil - 2021 Adriano Riva Business Development Manager Affiliate Marketing Content Marketing Osasco, São Paulo, Brasil Resume Digital Marketing professional with over 10 years of experience, specializing in performance marketing, paid media, and affiliate management. Over the past years, I’ve focused on the iGaming industry, leading acquisition and retention strategies, managing CPA, RevShare, and hybrid partnerships. I work closely with influencers, SEO publishers, and strategic partners across LATAM. Graduated in Business Management (Uninove, 2011), I continuously improve through certifications in SEO, CRM, and conversion strategies. I’ve represented Brazino777 at major events like SBC Summit and SiGMA, strengthening our network and market presence. Data-driven, results-oriented, and passionate about creating long-term value through digital strategy and meaningful partnerships. Experiences Brazino777 Affiliate Research Manager May/2024 - Present São Paulo, Brasil Traffic and affiliate performance management in iGaming campaigns; Active prospecting, negotiation, and onboarding of new partners; Retention and loyalty strategies for key affiliates, with focus on LTV and ROI; KPI analysis, conversion funnel monitoring, and approval of marketing creatives; Participation in international events such as SBC Summit and SiGMA, where I built valuable connections with affiliates, networks, and key industry players. IPmedia Traffic & Affiliate Coordinator Jul/2023 – Dez/2023 São Paulo, Brasil Traffic management; Hiring and managing programmatic media platforms, prospecting for affiliates and new partnerships for the affiliation program on the MeuPatrocionio.com website; Implementation of mobile strategy; Integration, implementation and coordination of the mobile project. Afilio New Business Affiliate Manager Out/2022 – Mai/2023 São Paulo, Brasil Prospecting for new partnerships; Online traffic management for campaigns in Brazil and LATAM; Negotiation and relationship with the affiliate network; Analysis and approval of advertising pieces; Constant control of investments and profitability. Analysis of key KPIs. Indoleads.com Affiliate Manager Jul/2022 – Out/2022 São Paulo, Brasil Online traffic management for campaigns in Brazil, Latam and Europe; negotiation and relationship with the affiliate network; analysis and approval of advertising pieces; approval of email marketing shots; shooting schedule management; constant monitoring and control of investments and profitability. Pinup Digital Senior Account Manager Out/2020 – Mai/2022 São Paulo, Brasil Prospecting for new partnerships; monitoring email marketing campaign metrics; implementation, tracking monitoring of KPI's; relationship and management of partnerships with performance agencies and affiliation networks in Brazil and Europe; Supervision of projects in multifunctional collaboration. Testosterona Blog Redator Jun/2020 – Fev/2022 São Paulo, Brasil Preparation of agendas; Interviews with personalities from the adult market; Searches for relevant topics on Google Trends; SEO optimization in posts. B4B Ventures Head of Affiliation Out/2016 – Ago/2020 São Paulo, Brasil Negotiation and relationship with clients and agencies; online traffic management for campaigns in Brazil; negotiation and relationship with the affiliate network; analysis and approval of advertising pieces; approval of email marketing shots; shooting schedule management; constant monitoring and control of investments and profitability. ActualSales Traffic Manager Jul/2015 – Out/2016 São Paulo, Brasil Support to business managers in generating online traffic for all Agency campaigns; Online traffic management for campaigns in Brazil and Latin America; Negotiation and relationship with the affiliate network; Negotiation and relationship with clients and agencies; Analysis and approval of advertising pieces with the client; Approval of email marketing shots; Shooting schedule management; Constant monitoring and control of investments and profitability. 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