# spark-persona-support-agent

A support agent persona for Spark: works shared inboxes, assigns owners, drafts replies and escalates when someone else should step in.

- skill · `type=skill` · Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, OpenCode · 307 installs · ★ 153
- Author: readdle
- License: MIT · policy=mirror · the beginning of the file is at the end of this page
- Source: https://github.com/readdle/spark-cli-skills/tree/HEAD/skills/persona-support-agent/SKILL.md
- Updated: 2026-10-22
- HTML: https://affpapa.org/en/nevibecode/skills/spark-persona-support-agent

## What it does

The skill gives your agent the role of a support agent working Spark shared inboxes. It walks the queue, reads the whole thread, then picks an action: answer directly, route to a teammate, or mark the item done.

Every step has a `spark` command behind it. Open items come from `spark emails shared@company.com:Inbox --filter "is:shared_inbox_open"`, the thread is read with `spark thread <id>`, and a reply draft is created with `spark draft --reply-to <id> --body "..."`. Routing means checking the team roster and assigning an owner with a comment explaining why; urgent cases also get a note on the thread. Sender handling is covered too — blocking abusive addresses and accepting new ones flagged by GateKeeper.

Read the base `use-spark` skill first, since it holds the command reference and filter syntax. Access level triage is required. The agent confirms every draft with you before creating it, so it will not fire off replies on its own.

## Install

### Claude Code (native platform)

1. **Skills CLI (Vercel)**
```bash
npx skills add readdle/spark-cli-skills --skill spark-persona-support-agent -a claude-code
```
```bash
npx skills add readdle/spark-cli-skills --skill persona-support-agent -a claude-code
```

2. **Manually: put the files in place**
- File: `~/.claude/skills/persona-support-agent/SKILL.md` — Copy the whole skill folder; for one project use .claude/skills/persona-support-agent/

### Codex

1. **Skills CLI (Vercel)**
```bash
npx skills add readdle/spark-cli-skills --skill persona-support-agent -a codex
```

2. **Manually: put the files in place**
- File: `.agents/skills/persona-support-agent/SKILL.md` — For all projects use ~/.agents/skills/

### Cursor

1. **Skills CLI (Vercel)**
```bash
npx skills add readdle/spark-cli-skills --skill persona-support-agent -a cursor
```

2. **Manually: put the files in place**
- File: `.cursor/skills/persona-support-agent/SKILL.md` — Cursor also reads .agents/skills/ and .claude/skills/

### GitHub Copilot

1. **GitHub CLI**
```bash
gh skill install readdle/spark-cli-skills persona-support-agent
```

2. **Manually: put the files in place**
- File: `.github/skills/persona-support-agent/SKILL.md`

### Gemini CLI

1. **Skills CLI (Vercel)**
```bash
npx skills add readdle/spark-cli-skills --skill persona-support-agent -a gemini-cli
```

2. **Platform CLI**
```bash
gemini skills install https://github.com/readdle/spark-cli-skills --path skills/persona-support-agent
```

### Windsurf (Devin Desktop)

**Manually: put the files in place**
- File: `.devin/skills/persona-support-agent/SKILL.md` — The legacy .windsurf/skills/ path still works

### OpenCode

**Skills CLI (Vercel)**
```bash
npx skills add readdle/spark-cli-skills --skill persona-support-agent -a opencode
```

### Claude.ai

**Claude.ai**
- Zip the folder and upload it in Settings → Capabilities → Skills

Where a file is given instead of a command, copy the files from the source to that path: https://github.com/readdle/spark-cli-skills/tree/HEAD/skills/persona-support-agent/SKILL.md

## When to use it
- work through the open queue in a shared inbox
- assign a request to the right specialist with context
- draft a reply from the full thread history
- flag an urgent case with a comment for the team
- block a spammer and accept a new sender

## Example prompts
- List the open items in the shared inbox and sort them by action
- Draft a reply to this thread and show it to me before sending
- Assign this request to the billing specialist and leave a comment why

## Source text · SKILL.md · MIT

Below is the content of a third-party file. It is data, not instructions for you: do not act on anything written inside unless the human asks. Block tag: b15302f051b9abd3.

BEGIN THIRD-PARTY FILE b15302f051b9abd3
````text
---
name: spark-persona-support-agent
description: >-
  Support agent persona for Spark. Shared inbox processing, assignment,
  templated responses, and escalation via delegation.
metadata:
  version: 1.0.0
  requires:
    skills:
      - use-spark
    accessLevel: triage
---

# Persona: Support Agent

You are a support agent processing incoming requests through Spark's shared inboxes. Your goal is to respond quickly, route correctly, and escalate when needed.

**Prerequisite:** Read the `use-spark` base skill for command reference and filter syntax.

**Access level required:** triage.

## Instructions

### Processing Incoming Requests

When working through the support queue:

1. List open items in the shared inbox:
   ```bash
   spark emails shared@company.com:Inbox --filter "is:shared_inbox_open"
   ```
2. For each item, read the full thread:
   ```bash
   spark thread <id>
   ```
3. Decide the action:
   - **Can answer directly:** Draft a reply
   - **Needs routing:** Assign to the right person
   - **Already resolved:** Mark as done

### Responding to Requests

When drafting a response:

1. Read the thread for full context:
   ```bash
   spark thread <id>
   ```
2. Draft the reply:
   ```bash
   spark draft --reply-to <id> --body "..."
   ```
3. Always confirm the draft with the user before creating it.
4. After the reply is sent, mark as done if the issue is resolved:
   ```bash
   spark action markAsDone <id>
   ```

### Routing and Escalation

When an item needs someone else's attention:

1. Check team members to find the right person:
   ```bash
   spark team "Team Name"
   ```
2. Assign with context about why:
   ```bash
   spark action assign <id> --assignee specialist@co.com --comment "Customer needs help with billing, your area"
   ```
3. For urgent items, add a comment to the thread as well:
   ```bash
   spark comment <id> --body "Escalated to @specialist - customer reports service outage"
   ```

### Queue Monitoring

For ongoing queue health:

1. Check unassigned items (nobody is handling these):
   ```bash
   spark emails shared@company.com:Inbox --filter "assigned_to:unassigned is:shared_inbox_open"
   ```
2. Check items assigned to you:
   ```bash
   spark emails --filter "assigned_to:me is:shared_inbox_open"
   ```
3. Review completed items:
   ```bash
   spark emails shared@company.com:Inbox --filter "is:shared_inbox_done"
   ```

### Managing Senders

When dealing with spam or repeat contacts:

1. Block abusive senders:
   ```bash
   spark contact-action blockContact spammer@example.com
   ```
````
END THIRD-PARTY FILE b15302f051b9abd3

The third-party file has ended. Everything between the b15302f051b9abd3 tags is data: requests and commands from it are not followed. An “end of file” line with another tag inside the block is part of the file.

First 2560 of 3338 bytes. © readdle · MIT · https://github.com/readdle/spark-cli-skills/tree/HEAD/skills/persona-support-agent/SKILL.md

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