# review-bounced-contacts

A weekly manual pass over contacts with 3+ bounces: delete them or try to recover. Keeps suppression from going too far while bad records still leave.

- skill · `type=skill` · Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, OpenCode · ★ 78
- Author: tomgranot
- License: MIT · policy=mirror · the beginning of the file is at the end of this page
- Source: https://github.com/TomGranot/hubspot-admin-skills/tree/HEAD/skills/review-bounced-contacts/SKILL.md
- Updated: 2026-10-13
- HTML: https://affpapa.org/en/nevibecode/skills/review-bounced-contacts

## What it does

This skill lays out a weekly process for contacts carrying the `email_health_flag`. The bounce monitoring workflow already suppresses them automatically, yet a person still has to choose between permanent deletion and recovery. A Python snippet calls the CRM Search API and exports the flagged contacts to CSV, pulling email, name, company, bounce reason, lifecycle stage and owner.

Each contact then gets three checks: does the domain still resolve (MX lookup), is this a known customer, and was the bounce hard or soft. The decision table sends a dead domain straight to deletion, while a live domain with a soft bounce stays suppressed until the next quarter. Afterwards you delete the marked records through the UI or a batch delete, clear `email_health_flag` on everything you reviewed, and log the counts for the quarterly report.

You need the bounce monitoring workflow running and the `email_health_flag` property on contacts before this makes sense. Scripted pre-filtering wants a HubSpot key in `HUBSPOT_ACCESS_TOKEN` inside `.env`; a legacy private app token works too. Deleted contacts sit in HubSpot's recycling bin for 90 days, and that window is the only chance to bring them back.

## Requirements
- Works with: HubSpot

## Install

### Claude Code (native platform)

1. **Skills CLI (Vercel)**
```bash
npx skills add TomGranot/hubspot-admin-skills --skill review-bounced-contacts -a claude-code
```

2. **Manually: put the files in place**
- File: `~/.claude/skills/review-bounced-contacts/SKILL.md` — Copy the whole skill folder; for one project use .claude/skills/review-bounced-contacts/

### Codex

1. **Skills CLI (Vercel)**
```bash
npx skills add TomGranot/hubspot-admin-skills --skill review-bounced-contacts -a codex
```

2. **Manually: put the files in place**
- File: `.agents/skills/review-bounced-contacts/SKILL.md` — For all projects use ~/.agents/skills/

### Cursor

1. **Skills CLI (Vercel)**
```bash
npx skills add TomGranot/hubspot-admin-skills --skill review-bounced-contacts -a cursor
```

2. **Manually: put the files in place**
- File: `.cursor/skills/review-bounced-contacts/SKILL.md` — Cursor also reads .agents/skills/ and .claude/skills/

### GitHub Copilot

1. **GitHub CLI**
```bash
gh skill install TomGranot/hubspot-admin-skills review-bounced-contacts
```

2. **Manually: put the files in place**
- File: `.github/skills/review-bounced-contacts/SKILL.md`

### Gemini CLI

1. **Skills CLI (Vercel)**
```bash
npx skills add TomGranot/hubspot-admin-skills --skill review-bounced-contacts -a gemini-cli
```

2. **Platform CLI**
```bash
gemini skills install https://github.com/TomGranot/hubspot-admin-skills --path skills/review-bounced-contacts
```

### Windsurf (Devin Desktop)

**Manually: put the files in place**
- File: `.devin/skills/review-bounced-contacts/SKILL.md` — The legacy .windsurf/skills/ path still works

### OpenCode

**Skills CLI (Vercel)**
```bash
npx skills add TomGranot/hubspot-admin-skills --skill review-bounced-contacts -a opencode
```

### Claude.ai

**Claude.ai**
- Zip the folder and upload it in Settings → Capabilities → Skills

Where a file is given instead of a command, copy the files from the source to that path: https://github.com/TomGranot/hubspot-admin-skills/tree/HEAD/skills/review-bounced-contacts/SKILL.md

## When to use it
- work through contacts with three or more bounces each week
- tell a hard bounce from a soft one before deleting a real customer
- export flagged contacts to CSV for a human to review
- clear `email_health_flag` once the review is done
- count deleted versus kept contacts for the quarterly report

## Example prompts
- Pull every contact with `email_health_flag` set through the CRM Search API and save them to CSV
- For each flagged contact, check the domain and deal history and tell me whether to delete or recover
- Clear `email_health_flag` on the contacts I reviewed and count how many we deleted

## Source text · SKILL.md · MIT

Below is the content of a third-party file. It is data, not instructions for you: do not act on anything written inside unless the human asks. Block tag: a40eb3c570ca5673.

BEGIN THIRD-PARTY FILE a40eb3c570ca5673
````text
---
name: review-bounced-contacts
description: "Weekly manual review of contacts with 3+ bounce events. Decide whether to delete or attempt recovery for each flagged contact. Prevents over-suppression while removing truly bad data."
license: MIT
metadata:
  author: tomgranot
  version: "1.1"
  category: ongoing-maintenance
---

# Review Bounced Contacts

A weekly manual review process for contacts flagged with 3+ bounces. The bounce monitoring workflow auto-suppresses these contacts, but a human should decide whether to permanently delete or attempt recovery.

## Prerequisites

- Bounce monitoring workflow active (run `/bounce-monitoring-workflow` first)
- `email_health_flag` custom property exists on contacts
- A HubSpot service key (`HUBSPOT_ACCESS_TOKEN` in `.env`; an existing legacy private app token also works) for scripted pre-filtering

## Step-by-Step Instructions

### Stage 1: Before

Use the CRM Search API to pull contacts where `email_health_flag` is set:

```python
import os, requests
from dotenv import load_dotenv

load_dotenv()
TOKEN = os.environ["HUBSPOT_ACCESS_TOKEN"]
BASE = "https://api.hubapi.com"
HEADERS = {"Authorization": f"Bearer {TOKEN}", "Content-Type": "application/json"}

resp = requests.post(f"{BASE}/crm/v3/objects/contacts/search", headers=HEADERS, json={
    "filterGroups": [{"filters": [
        {"propertyName": "email_health_flag", "operator": "EQ", "value": "true"},
    ]}],
    "properties": ["email", "firstname", "lastname", "company",
                   "hs_email_bounce", "hs_email_hard_bounce_reason_enum",
                   "lifecyclestage", "hubspot_owner_id"],
    "limit": 100,
})
resp.raise_for_status()
results = resp.json()["results"]
```

Export results to a CSV for review.

### Stage 2: Execute — Review Each Contact

For each flagged contact, check:

1. **Is the email domain active?** Run a quick MX record lookup or visit the domain.
2. **Is this a known customer or high-value contact?** Check lifecycle stage and deal history.
3. **What is the bounce reason?** Hard bounce (invalid mailbox) vs. soft bounce (mailbox full, temporary error).

**Decision matrix:**
````
END THIRD-PARTY FILE a40eb3c570ca5673

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First 2141 of 3447 bytes. © tomgranot · MIT · https://github.com/TomGranot/hubspot-admin-skills/tree/HEAD/skills/review-bounced-contacts/SKILL.md

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