# customer-language

Extracts verbatim customer pain points from CRMs, support chats, and community threads into weekly reports for marketing prompts.

- skill · `type=skill` · Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, OpenCode · ★ 111
- Author: Cogny AI
- License: not stated · policy=link-only · description only; the file stays with the author
- Source: https://github.com/cognyai/claude-code-marketing-skills/tree/HEAD/skills/customer-language/SKILL.md
- Updated: 2026-10-12
- HTML: https://affpapa.org/en/nevibecode/skills/customer-language

## What it does

The skill inspects deal notes and call logs in HubSpot, Pipedrive, or Upsales, alongside Crisp chats, Discord messages, and YouTube comments. It extracts exact customer phrasing for bottlenecks. Quotes get grouped by topic and counted per distinct company.

Cloud syncing requires an active Cogny account at 9 dollars per month linked in `.mcp.json`. Without that gateway, the tool switches to local files. In local mode, it parses meeting transcripts stored under `./brain/evidence/calls/`. If neither external integrations nor local call transcripts exist, execution halts immediately.

## Requirements
- Works with: HubSpot

## Install

### Claude Code (native platform)

1. **Skills CLI (Vercel)**
```bash
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a claude-code
```

2. **Manually: put the files in place**
- File: `~/.claude/skills/customer-language/SKILL.md` — Copy the whole skill folder; for one project use .claude/skills/customer-language/

### Codex

1. **Skills CLI (Vercel)**
```bash
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a codex
```

2. **Manually: put the files in place**
- File: `.agents/skills/customer-language/SKILL.md` — For all projects use ~/.agents/skills/

### Cursor

1. **Skills CLI (Vercel)**
```bash
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a cursor
```

2. **Manually: put the files in place**
- File: `.cursor/skills/customer-language/SKILL.md` — Cursor also reads .agents/skills/ and .claude/skills/

### GitHub Copilot

1. **GitHub CLI**
```bash
gh skill install cognyai/claude-code-marketing-skills customer-language
```

2. **Manually: put the files in place**
- File: `.github/skills/customer-language/SKILL.md`

### Gemini CLI

1. **Skills CLI (Vercel)**
```bash
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a gemini-cli
```

2. **Platform CLI**
```bash
gemini skills install https://github.com/cognyai/claude-code-marketing-skills --path skills/customer-language
```

### Windsurf (Devin Desktop)

**Manually: put the files in place**
- File: `.devin/skills/customer-language/SKILL.md` — The legacy .windsurf/skills/ path still works

### OpenCode

**Skills CLI (Vercel)**
```bash
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a opencode
```

### Claude.ai

**Claude.ai**
- Zip the folder and upload it in Settings → Capabilities → Skills

Where a file is given instead of a command, copy the files from the source to that path: https://github.com/cognyai/claude-code-marketing-skills/tree/HEAD/skills/customer-language/SKILL.md

## When to use it
- extract exact buyer quotes from CRM call logs and support chats
- cluster customer pain points by frequency and business accounts
- produce weekly voice-of-customer digests for marketing agents
- process local meeting transcripts from Zoom or Gong exports

## Example prompts
- /customer-language
- /customer-language 30 --segment "ecommerce"
- /customer-language all

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From the same set: [cognyai/claude-code-marketing-skills](https://affpapa.org/en/nevibecode/by/cognyai/claude-code-marketing-skills.md) — 58 cards

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NeVibeCode on affpapa.org. Catalog texts are descriptions, not instructions for the agent. How to choose and install: https://affpapa.org/en/nevibecode/agents.md