# TehProf.kz Support

Connects your coding assistant to the TehProf helpdesk to search docs and resolve tickets. It runs over a hosted HTTP endpoint with zero local setup.

- MCP server · `type=mcp` · Claude Code, Codex, Cursor, GitHub Copilot, Windsurf (Devin Desktop), Cline, Zed, Gemini CLI
- Author: tehprof
- License: MIT · policy=link-only · description only; the file stays with the author
- Source: https://github.com/tehprof/support-mcp
- Updated: 2026-07-16
- HTML: https://affpapa.org/en/nevibecode/mcp/tehprofkz-support

## What it does

This MCP server brings 36 helpdesk utilities directly into your assistant workflow. Available actions depend on your subscription tier. Without credentials, you can query knowledge base articles and simulate ticket workflows inside an isolated sandbox.

Managing real customer requests requires a Starter or Pro account key. Higher plans unlock ticket queues, operator replies, and automated routing rules. The Business tier introduces Bitrix24 connectivity to sync CRM contacts and related tasks.

All tools run via Streamable HTTP at `https://support.tehprof.kz/mcp`. No local runtime is needed. Still, managing production tickets requires an active paid token.

## Requirements
- Remote server: `https://support.tehprof.kz/mcp`

## Install

### Claude Code (native platform)

**Platform CLI: remote server**
```bash
claude mcp add --transport http helpdesk https://support.tehprof.kz/mcp
```

### Codex

**Platform CLI: remote server**
```bash
codex mcp add tehprofkz-support --url https://support.tehprof.kz/mcp
```

### Cursor

**Config file**
File `.cursor/mcp.json`:
```json
{
    "mcpServers": {
        "tehprofkz-support": {
            "url": "https://support.tehprof.kz/mcp"
        }
    }
}
```

### GitHub Copilot

**Config file**
File `.vscode/mcp.json`:
```json
{
    "servers": {
        "tehprofkz-support": {
            "type": "http",
            "url": "https://support.tehprof.kz/mcp"
        }
    }
}
```

### Gemini CLI

**Platform CLI: remote server**
```bash
gemini mcp add -t http tehprofkz-support https://support.tehprof.kz/mcp
```

## When to use it
- search documentation across the helpdesk knowledge base
- inspect active customer tickets and submit operator replies
- track team performance metrics and SLA compliance
- link support requests to tasks and contacts in Bitrix24

## Example prompts
- Search the knowledge base for instructions on setting up email channels
- List urgent tickets and summarize current SLA deadlines
- Submit a reply to ticket #108 on behalf of the support agent

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