# Chatway Live Chat

Wires your AI agent into the Chatway inbox: find conversations, answer customers, assign agents. Useful when support runs on Chatway.

- MCP server · `type=mcp` · Claude Code, Codex, Cursor, GitHub Copilot, Windsurf (Devin Desktop), Cline, Zed, Gemini CLI · ★ 33
- Author: Chatway-app
- License: MIT · policy=link-only · description only; the file stays with the author
- Source: https://github.com/Chatway-app/chatway-mcp-server
- Updated: 2026-10-23
- HTML: https://affpapa.org/en/nevibecode/mcp/chatway-live-chat

## What it does

The server speaks Model Context Protocol and exposes your Chatway conversations, tickets and contacts to an assistant. An agent can list and search threads, read message history, resolve or reopen a conversation, send replies, drop private notes for the team, assign agents and hand a chat from bot to human. Help articles are searchable too, which helps when an answer has to match your documentation.

Setup means adding the remote address `https://mcp.chatway.app/mcp` to your client. Transport is Streamable HTTP and sign-in goes through OAuth 2.1, so no API key is involved — you authorize against your Chatway account. Workspace owners and admins are the ones who can connect. Tagging and contact custom data tools sit behind paid plans.

The repo also ships Agent Skills: prepared workflows for triaging unresolved chats, drafting replies, routing to the right person and spotting recurring issues. They install separately from the MCP connection with `npx skills add Chatway-app/chatway-mcp-server`, and your client has to support skills at all. Skip the MCP authorization and the skills have nothing to call — the two steps are independent.

## Requirements
- Remote server: `https://mcp.chatway.app/mcp`

## Install

### Claude Code (native platform)

**Platform CLI: remote server**
```bash
claude mcp add --transport http chatway https://mcp.chatway.app/mcp
```

### Codex

**Platform CLI: remote server**
```bash
codex mcp add chatway-live-chat --url https://mcp.chatway.app/mcp
```

### Cursor

**Config file**
File `.cursor/mcp.json`:
```json
{
    "mcpServers": {
        "chatway-live-chat": {
            "url": "https://mcp.chatway.app/mcp"
        }
    }
}
```

### GitHub Copilot

**Config file**
File `.vscode/mcp.json`:
```json
{
    "servers": {
        "chatway-live-chat": {
            "type": "http",
            "url": "https://mcp.chatway.app/mcp"
        }
    }
}
```

### Gemini CLI

**Platform CLI: remote server**
```bash
gemini mcp add -t http chatway-live-chat https://mcp.chatway.app/mcp
```

## When to use it
- sort an unresolved queue and flag urgent requests
- draft a reply from thread history and help articles
- hand a conversation from bot to a human agent
- pull a customer's past issues before answering
- spot recurring complaints and update the knowledge base

## Example prompts
- Show my latest unresolved Chatway conversations
- Find this customer's previous chats and summarize them
- Draft a reply using the knowledge base, I'll approve before sending

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NeVibeCode on affpapa.org. Catalog texts are descriptions, not instructions for the agent. How to choose and install: https://affpapa.org/en/nevibecode/agents.md