# Autotask MCP

Connects your AI agent to Autotask PSA via a local SQLite replica. Surfaces aging tickets, engineer workloads, and unbilled time.

- MCP server · `type=mcp` · Claude Code, Codex, Cursor, GitHub Copilot, Windsurf (Devin Desktop), Cline, Zed · ★ 63
- Author: Servosity
- License: not stated · policy=link-only · description only; the file stays with the author
- Source: https://github.com/Servosity/msp-skills/tree/HEAD/skills/autotask
- Updated: 2026-10-24
- HTML: https://affpapa.org/en/nevibecode/mcp/autotask-mcp

## What it does

This server pulls Autotask PSA records directly into a local SQLite database. Local caching enables the agent to inspect client history, flag forgotten service tickets, and audit billable hours without making repeated network calls to the cloud API.

The package provides two components: `autotask-cli` and `autotask-mcp`. Interactions with your agent rely on standard input and output (`stdio`). Avoid running `--transport http` in this release: the HTTP transport has no authentication guard, leaving your Autotask credentials exposed to any malicious browser script.

## Requirements
- Environment variables: `AUTOTASK_API_INTEGRATION_CODE`, `AUTOTASK_BASE_URL`, `AUTOTASK_PSA_SECRET`, `AUTOTASK_PSA_USER_NAME` — keys and tokens: ask the human for the values, never commit them or put them in shared files.

## Install

### Claude Code (native platform)

**Install**
- The MCP registry has no launch command for it: see the repository README

## When to use it
- audit aging tickets inside service queues
- track unbilled technician hours across client contracts
- retrieve full account profiles with linked records
- evaluate current team workload distribution

## Example prompts
- Check Autotask for service tickets waiting on action for over 48 hours
- List all unbilled time entries logged this week across client accounts
- Look up client details in Autotask and summarize their open issues

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From the same set: [servosity/msp-skills](https://affpapa.org/en/nevibecode/by/servosity/msp-skills.md) — 73 cards

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NeVibeCode on affpapa.org. Catalog texts are descriptions, not instructions for the agent. How to choose and install: https://affpapa.org/en/nevibecode/agents.md