# From Service Desk to ESM: How to Connect 15 000+ Employees and Processes into a Single IT System

> From IT to HR and logistics. With 909 stores, 35 regions and 14,5 thousand employees, any checkout downtime is not a 'glitch' — it is a direct risk of loss…

## When

22 July 2026

## Format

in person · webinar

## Vertical

General industry

## Website

https://it-event-hub.ru/events/ot-service-desk-do-esm-kak-svyazat-15-000-sotrudnikov-i-processy-v-edinuyu-it-sistemu-2026-07-22

## Tickets

https://it-event-hub.ru/events/ot-service-desk-do-esm-kak-svyazat-15-000-sotrudnikov-i-processy-v-edinuyu-it-sistemu-2026-07-22

---

Canonical URL: https://affpapa.org/en/neevents/ot-service-desk-do-esm-kak-svyazat-15-000-sotrudnikov-i-protsessy-v-edinuyu-it-sistemu
Calendar: https://affpapa.org/neevents/ot-service-desk-do-esm-kak-svyazat-15-000-sotrudnikov-i-protsessy-v-edinuyu-it-sistemu.ics
NeEvents — affpapa.org. Open data, CC BY 4.0: reuse with a link.