# AI in the Contact Center: What Really Works — Integrations, Agents, Fault Tolerance

> On May 28, at a free webinar, experts from Webim and Wikibot will discuss how AI agents work, what matters in architecture, why integrations break, and how to make AI systems stable. In the program: Graceful degradation as the main principle of integrations: how

## When

28 May 2026

## Where

online

## Format

online · webinar

## Vertical

General industry

## Organiser

Webim

---

Canonical URL: https://affpapa.org/en/neevents/ii-v-kontakt-tsentre-chto-realno-rabotaet-integratsii-agenty-otkazoustoychivost
Calendar: https://affpapa.org/neevents/ii-v-kontakt-tsentre-chto-realno-rabotaet-integratsii-agenty-otkazoustoychivost.ics
NeEvents — affpapa.org. Open data, CC BY 4.0: reuse with a link.