# First-Line Support Automation in MAX: Conversational Chatbot in the IM System

> On 27 August 2026 at 12.00 (MSK), the webinar "First-Line Support Automation in MAX: Conversational Chatbot in the IM System" will take place. The event will show how customer service specialists can build and roll out response scenarios in messaging apps on their own.

## When

27 August 2026

## Where

online

## Format

online · webinar

## Vertical

General industry

## Organiser

Медиалогия

## Website

https://www.mlg.ru/training/webinars/27aug/

## Tickets

https://www.mlg.ru/training/webinars/27aug/

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